Role Description UPMC is looking for Help Desk Associates to join their team. These positions are fully remote and will consist of four 10-hour shifts with the following schedules: - Monday to Friday, 7am–3pm - Monday to Friday, 8am–4pm - Wednesday to Saturday, 2:30pm–12:30am Must be open to all shifts to be considered. Under the direction of management and more senior members of the team, the Help Desk Support Analyst - Associate will provide day to day support remotely by telephone and chat, for the UPMC end user. The work shifts are based on a 7/24/365 schedule. Responsibilities: - Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects. - Securing UPMC Data/Information: Protect the integrity and confidentiality of all data and information through physical and electronic measures. - Call/Chat Quality Evaluation Acknowledgement/Feedback Application: Consistently acknowledge call/chat quality evaluations in quality evaluation software and consistently apply feedback. - Troubleshooting: Has a fundamental understanding of UPMC System support/Knowledge repository and ability to navigate to resolve common customer issues. Consistently document troubleshooting in the ticket. - System Interruption Response and Handling: Follow the System Interruption Handling process consistently. Communicate with other staff for possible system wide interruption. - Meeting Participation: Attend meetings on time, ask questions and apply feedback. - Time Management: Responsible for accurate timecard entry in Kronos and PPM systems. Proper use of phone and chat auxiliary codes within defined parameters. - Scorecard Expectations: Typically achieves expected baseline scores. - Disaster Recovery Adherence: Understand the basics of Disaster Recovery processes. Has UPMC equipment on standby. - Answering Support Calls/Answer Support Chats: Provide customer service support to any or all customers via calls/chats. - Ticket Quality: Document and manage end user requests in the Incident Tracking System. Basic understanding of what demographic information, details related to technical issues to capture to properly route to appropriate team. - Technical Skills/Problem Solving: Understand the basics of UPMC technologies. Apply basic problem solving skills to achieve resolution. - Self/Team Development: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors. - Familiarity with modern technology and best support practices through education or practical experience. Qualifications - Prior customer service experience required. - Excellent interpersonal, written and communication skills required. - Ability to work in a fast-paced environment. Requirements - A+, N+, Security+, HDI, ITIL, or other technical certifications preferred. - Act 34. Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.

Title: Event Day IT Assistant - Soldier Field Location: Chicago United States Categories: Supervisor Administrative Assistant HOURLY Brand: Levy Sector Position Type: Part Time Job ID: 1537119 Job Description: Pay Range: $22.00 to $22.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1537119. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/ Job Summary We are seeking a dependable and tech-savvy Event-Day IT Assistant to support IT operations during events at Soldier Field. This role is critical in ensuring all technology systems function smoothly to support stadium operations, staff, vendors, and guests. The ideal candidate thrives in fast-paced, live-event environments and can quickly troubleshoot technical issues with professionalism and urgency. Key Responsibilities - Provide on-site IT support during events at Soldier Field - Troubleshoot hardware, software, and network issues in real time - Support point-of-sale (POS) systems, ticketing systems, and payment devices - Assist with setup, testing, and takedown of event-day technology equipment - Respond to IT service requests from stadium staff and vendors - Monitor system performance and escalate complex issues when needed - Maintain clear communication with the IT team and event operations staff - Ensure all equipment is properly stored and accounted for post-event Qualifications - Basic to intermediate knowledge of IT support, networking, and troubleshooting - Ability to work evenings, weekends, and holidays based on event schedules - Strong problem-solving skills and ability to stay calm under pressure - Excellent communication and customer service skills - Ability to walk/stand for extended periods and navigate a large venue Levy is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates of Levy are offered many fantastic benefits. - Instapay (early access to your wages) and high interest savings both through the EVEN app - Associate Shopping Program - Health and Wellness Program - Discount Marketplace - Employee Assistance Program

Role Description We are currently seeking one IT Help Desk Technicians (L1) to support our U.S.-based client in enhancing their internal technical support experience. These roles are critical to ensuring timely and professional support for internal end-users, helping the organization reduce IT support backlog, improve documentation, and maintain consistent user satisfaction. - Serve as the first point of contact for internal users via phone, email and/or internal communication channels, responding promptly to support requests through a softphone queue (8x8). - Create and triage tickets using GoToAssist (or similar) for all inbound support calls. - Walk the end-user through the problem-solving process with an appropriate level of detail. - Support Microsoft Outlook users with email archiving, performance, and configuration issues. - Execute Microsoft Active Directory tasks such as password resets, account unlocks, and basic access management. - Use remote access tools to troubleshoot and resolve user issues related to desktops and email. - Escalate tickets as needed by tagging senior technicians or on-site support via Microsoft Teams. - Contribute to documentation efforts by helping consolidate and formalize standard operating procedures (SOPs) and troubleshooting guides. - Participate in internal knowledge sharing and propose improvements to processes or ticket handling workflows. - Provide exceptional customer service with a proactive and patient attitude, ensuring users feel heard and supported. - Maintain internal communication etiquette across Teams, email, and phone channels. Qualifications - 1–2 years of experience in a Help Desk, Service Desk, or IT Support role. - Solid understanding of Windows operating systems and Microsoft Office 365, especially Outlook. - Proficiency with Microsoft Active Directory (password resets, account management). - Experience using remote support tools (e.g., GoToAssist, TeamViewer, AnyDesk). - Experience with ticketing systems (client uses GoToAssist but values experience in better systems like Zendesk, Freshservice, Jira Service Management, etc.). - Ability to manage and prioritize multiple incoming requests during high-volume periods. - Strong spoken English skills, especially for phone-based support. - Excellent interpersonal and communication skills with a customer-first mindset. - Exposure to documentation/SOP creation (Plus). - CompTIA A+ (Plus). Requirements - Calm under pressure and empathetic in high-stress support interactions. - Self-starter with the ability to thrive with limited documentation or formal onboarding. - Willingness to contribute to SOP creation and knowledge base improvements. - Team player with a proactive attitude toward continuous improvement. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.

• Plan and execute IT audits • Provide subject matter expertise on IT for the internal audit team • Assess risks and controls related to Ensemble’s information systems, IT infrastructure, operations, and cybersecurity programs • Manage the entire IT audit process, including risk assessment, planning, audit execution, and reporting results • Create and execute IT audit plans with clearly defined scopes, planning, fieldwork, objectives, and desired outcomes • Prepare concise and accurate audit reports that summarize purpose, scope, findings, and recommendations • Evaluate IT general controls across logical access, change management, and system operations • Support audits of cloud environments and modern architectures • Collaborate on integrated audit engagements and provide leadership and guidance to colleagues