We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Telephony Test Engineer
Location
United States
Posted
2 days ago
Salary
$75.7K - $102.4K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Telephony Test Engineer
LED FastStart
Role Description Transform technology into opportunity as a Test Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a Test Engineer, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role in: - Design, develop, and implement test plans, manual test scripts for ACD, IVR, and IVA call flows - Validate routing logic, queue behaviors, agent workflows, and transfer scenarios - Test speech recognition, NLP-driven interactions, and conversational AI flows - Perform functional, regression, integration, and end‑to‑end testing across multiple platforms (telephony, CRM, backend services) - Analyze logs, call traces, and telephony events to identify defects and root causes - Collaborate with developers, business analysts, and operational teams to refine requirements and support defect resolutions - Support UAT cycles and production validation during releases - Document test results, defects, and testing evidence clearly and accurately - Recommend improvements to call flows, user experience, and overall system performance Qualifications - Education: Bachelor of Science - Experience: 2+ years of related experience - Required Skills: - Experience testing ACD/IVR/IVA systems (e.g., Genesys, Avaya, Amazon Connect, NICE CXone, Cisco, Nuance, or similar) - Experience with telephony call routing, SIP, CTI, and speech recognition technologies - Strong analytical and problem‑solving abilities with comfort interpreting call logs, traces, and backend service interactions - Experience using test management tools (Jira, ServiceNow Test Management) - Exposure to telecommunications and/or VoIP environments and protocols - Security clearance level: Must be able to pass a background check to obtain a position of Public Trust - US Citizenship Required - Location: Remote Benefits - AI-powered career tool that identifies career steps and learning opportunities - An internal mobility team focused on helping you achieve your career goals - Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Full-flex work week to own your priorities at work and at home - Award-winning culture of innovation and a military-friendly workplace Salary Information The likely salary range for this position is $75,650 - $102,350. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Benefits Information Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including: - Vacation, sick and personal time - Holidays - Paid parental, military, bereavement and jury duty leave GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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