Role Description Ready to take your career abroad and gain global experience while living under the Greek sun? Whether you're looking to strengthen your language skills in a multicultural environment, grow within a global company, or simply want a fresh start in a new country, this role gives you the perfect mix of lifestyle, development, and stability. - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in German - Good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge / hands-on - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Full relocation support (flight, hotel stay, and housing assistance — all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & various company discounts - Full training by certified instructors - Career growth opportunities within a global organization - Free online Greek language courses - Flexibility - as the role is offered on a work-from-home-basis in Greece - A diverse, inclusive, Great Place to Work–certified company culture Company Description You’ll be joining a multinational environment where your development actually matters. You’ll learn how to navigate global communication, support people worldwide, and strengthen your experience in one of the world’s most well-known brands.

• You are the first point of contact for all customer inquiries — primarily by email. • You do not work from a script. • You understand problems, solve them, and provide structured feedback to Product and Legal. • During the first 6–12 months you will fully learn the customer support operations and then take ownership of your own project within the Customer Service team.

• Provide technical and customer support. • Troubleshoot and resolve user issues quickly. • Collaborate with product and engineering teams. • Document cases and assist users with new features. • Develop and optimize user communication channels, as well as continuous maintenance and improvement of the knowledge base.

• Receive and log HR inquiries via phone and email. • Resolve queries through efficient ticketing systems. • Address employee inquiries on policies and benefits. • Maintain high-quality service levels and adhere to processes. • Handle sensitive information with integrity and confidentiality. • Take ownership of query resolution and individual metrics.