• You are the first point of contact for all customer inquiries — primarily by email. • You do not work from a script. • You understand problems, solve them, and provide structured feedback to Product and Legal. • During the first 6–12 months you will fully learn the customer support operations and then take ownership of your own project within the Customer Service team.

• Provide technical and customer support. • Troubleshoot and resolve user issues quickly. • Collaborate with product and engineering teams. • Document cases and assist users with new features. • Develop and optimize user communication channels, as well as continuous maintenance and improvement of the knowledge base.

• Receive and log HR inquiries via phone and email. • Resolve queries through efficient ticketing systems. • Address employee inquiries on policies and benefits. • Maintain high-quality service levels and adhere to processes. • Handle sensitive information with integrity and confidentiality. • Take ownership of query resolution and individual metrics.

Position Title: Executive Support Specialist Location: Salem United States Job Description: Agency: Office of the Legislative Counsel Salary Range: $4,324 - $6,487 Position Type: Employee Hybrid Work Job Description: Who We Are:  The Office of the Legislative Counsel is a permanent, nonpartisan legislative service agency that provides legal and publication services to members, committees and staff of the Legislative Assembly. We are seeking two highly skilled and adaptable Executive Support Specialists to provide comprehensive administrative support to top-level agency management and staff. This pivotal role provides welcoming front office support and is the primary point of contact for the office. JOB DESCRIPTION  Are you a self-starter who can adapt to changing demands with ease and can manage multiple priorities with little supervision? If so, this may be the job for you! The Office of the Legislative Counsel in Salem, Oregon, invites you to put your proven experience and skills to work as part of our administrative services team. In this nonpartisan role, you will regularly and independently interface with high-level internal and external individuals, requiring considerable discretion and initiative. This position demands a proactive approach, exceptional organizational skills and a commitment to confidentiality and excellence. Who You Are:  You are organized and logical and know how to structure your work to meet a series of deadlines each day. You possess the flexibility to shift your attention from one task to another and back again. You have the ability to balance attention to detail with awareness of the deadline-driven nature of legislative work. You appreciate careful process documentation and can find your way through complex and intricate workflow processes. You communicate effectively, enjoy collaborating with others and can work with peers who apply a broad range of skills and approaches to problem-solving. What You Will Do:  - Experience both fast-paced, deadline-driven legislative sessions and more relaxed legislative interims - Collaborate with creative and supportive colleagues to complete a wide array of projects - Work in an environment where your ability to follow a process is valued but your ability to deeply understand and reimagine that process could be valued even more - Discover a unique working environment that has inspired legislative careers that span decades What You Will Not Do: - Craft, shape or influence legislative policy or waver in your duty to protect the agency’s strict adherence to attorney-client privilege This is a hybrid (remote and in-office) position located in the Capitol building in Salem, Oregon. While working from home, personal, stable and high-speed Internet access will be required to perform the functions of this position. There will be times when employees scheduled to be working from home will be required to report to the Capitol. Every effort will be made to provide reasonable notice; however, employees may be required to report to the building under short notice. The Capitol is located at 900 Court Street NE, Salem, Oregon, 97301. WHY THE OREGON STATE LEGISLATURE?  - Work/life balance - paid leave and a competitive benefits package.  - Full medical, vision and dental insurance with paid sick leave, vacation, personal leave and 11 paid holidays per year. - Opportunities for professional development to expand your breadth and depth of knowledge.  - Opportunity to support the creation of Oregon law and participate in and observe Oregon history as it unfolds.  Considering a move to Oregon? Check out what living, working and playing in Oregon is like.