Role Description Manage customer contracts by performing preventative maintenance visits, documenting/delivering reports and providing on-site remedial support. - Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware. - Prepare upgrade plans for the customer’s systems and deliver them to the customer. - Follow all technical procedures and tools for Global Service. - Provide technical review of orders for clients and any other proposals requested to perform. - Analyze technical risk of expansion projects and upgrades. - Attend technical training that includes systems and instruments, application, process control, communication, and safety. - Support Sales as required and directed by Regional Service Manager to secure orders and service agreements. - Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction. - Handle overall technical responsibilities for one or more projects, including project specification, functionality, testing, and commissioning. - Perform system testing, factory acceptance testing (FAT) and develop test documents. - Document preparation and obtain customer's approval per document specification and schedule. - Coordinate with factory for product-related issues and resolve. Knowledge: - Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security. Qualifications - A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable). - 5+ years of professional experience with specific knowledge of Foxboro DCS, IA (Industrial Automation) or Triconex systems. - Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues. - Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry. - Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation. - Knowledge of Foxboro and Wonderware. - Team player with good leadership and communication skills and able to travel when required. - Strong analytical & logical ability, possess good judgment, negotiation and interpersonal skills. - Detail-oriented, forward-looking and good leadership abilities. - Innovative and dynamic with effective communication skills, especially in inter-cultural aspects. Requirements - Travel is up to 50% to customer sites as needed (Mostly local sites 1 - 2 hour radius). Benefits - Medical (with member reward points), dental, vision, and basic life insurance. - Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs. - 12 holidays per year, and 15 days of paid time off per year. - Competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. - Support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. - Encourage collaboration, recognition, sharing your voice, and an inclusive workplace. - Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

• Design and build data infrastructure that supports large-scale feature and training set computation, transformation, and storage. • Develop frameworks for batch and real-time features with a focus on reliability, scalability, and ease of use. • Build platform capabilities for feature governance, including lineage tracking, validation, drift detection, anomaly monitoring, reproducibility, and versioning • Partner with ML engineers to ensure smooth integration of feature engineering workflows into ML production systems. • Build systems that support agentic ML workflows, including automated feature discovery, feature quality evaluation and feature lifecycle management • Contribute to operational excellence through observability, performance tuning, reliability engineering, and cost optimization initiatives.

• Design and build data infrastructure that supports large-scale feature and training set computation, transformation, and storage. • Develop frameworks for batch and real-time features with a focus on reliability, scalability, and ease of use. • Build platform capabilities for feature governance, including lineage tracking, validation, drift detection, anomaly monitoring, reproducibility, and versioning • Partner with ML engineers to ensure smooth integration of feature engineering workflows into ML production systems. • Build systems that support agentic ML workflows, including automated feature discovery, feature quality evaluation and feature lifecycle management • Contribute to operational excellence through observability, performance tuning, reliability engineering, and cost optimization initiatives.

Role Description Estamos em busca de um(a) Product Owner / Analista de Sistemas Sênior para atuar em um projeto estratégico de transformação digital de um importante cliente, liderando a construção de uma nova plataforma comercial proprietária, cloud-native, que substituirá o Salesforce na frente de Field e será integrada ao ecossistema SAP. Este(a) profissional terá papel fundamental na definição da visão do produto, levantamento e tradução das necessidades de negócio, além de atuar como principal elo entre stakeholders, usuários e equipes técnicas, garantindo a entrega de soluções que gerem valor real para o negócio. Principais Responsabilidades - Conduzir entrevistas, workshops e sessões de discovery com stakeholders e usuários de negócio; - Mapear processos atuais (AS-IS) e definir processos futuros (TO-BE); - Elaborar e priorizar backlog do produto; - Escrever User Stories e critérios de aceite utilizando boas práticas (INVEST, Gherkin/BDD); - Produzir especificações funcionais detalhadas, regras de negócio, casos de uso e documentação do produto; - Criar wireframes e fluxos funcionais para apoiar o desenvolvimento; - Definir e acompanhar planos de testes funcionais e UAT em conjunto com a equipe de QA; - Atuar como interface entre áreas de negócio e squads técnicas (Backend, Frontend e Mobile); - Apoiar decisões de roadmap, releases e priorização de funcionalidades; - Garantir alinhamento entre objetivos do projeto, necessidades dos usuários e entregas técnicas. Qualifications - Graduação em Sistemas de Informação, Ciência da Computação, Engenharia, Administração com foco em TI ou áreas correlatas; - Experiência mínima de 5 anos como Product Owner, Analista de Sistemas ou Business Analyst Sênior; - Vivência comprovada em projetos de implantação, migração ou substituição de plataformas CRM, ERP ou similares; - Experiência em ambientes ágeis (Scrum, SAFe ou Kanban) atuando com squads multidisciplinares. Requirements - Levantamento e documentação de requisitos; - User Stories e critérios de aceite; - Casos de uso e diagramas UML; - Especificações funcionais e regras de negócio; - Gestão e priorização de backlog; - Roadmap de produto e planejamento de releases; - Testes funcionais, UAT e critérios de Go/No-Go; - Wireframes e prototipação de baixa fidelidade; - Mapeamento de processos AS-IS e TO-BE (BPMN); - Gestão de dependências e matriz RACI; - Documentação técnica e de usuário. Benefits - Experiência com Salesforce (Sales Cloud e Service Cloud); - Conhecimento em SAP S/4HANA, SAP SD, CS e SAP Integration Suite; - Familiaridade com APIs REST, OpenAPI e integrações baseadas em JSON; - Experiência com arquiteturas cloud-native (Azure, AWS ou GCP); - Conhecimentos em microserviços e Event-Driven Architecture; - Certificações Scrum (PSPO, CSPO, PSM) ou SAFe Product Owner; - Vivência com Design Thinking, Lean UX e Product Discovery; - Experiência com OKRs e gestão de produtos B2B; - Conhecimento de DDD (Domain-Driven Design); - Utilização de IA Generativa (ChatGPT, Claude, Gemini) como apoio à produtividade; - Noções de SQL e validação de dados; - Experiência com automação de testes (Postman, Cypress ou Playwright); - Vivência em projetos de transformação digital de grande porte; - Experiência com migração de dados e processos ETL; - Inglês técnico para leitura e elaboração de documentação. Company Description Você conhece a Icon? Apaixonados por pessoas e especialistas em tecnologia. Nosso trabalho é encontrar talentos e soluções sob medida para os nossos clientes. Vem encontrar o seu projeto ideal conosco e participar da comunidade ICON!