• Lead, coach, and develop the Professional Services & Customer Success teams to achieve high performance and career growth • Set clear goals, provide regular feedback, and drive a strong culture of accountability and collaboration • Support hiring, onboarding, and capability development within the team • Own customer success outcomes across strategic accounts, ensuring customers realize maximum value from Veeam solutions • Oversee the successful delivery of professional services engagements, ensuring quality, timeliness, and customer satisfaction • Drive customer adoption, retention, satisfaction, and expansion opportunities • Act as an escalation point for complex technical or delivery challenges • Build strong relationships with key stakeholders and executive sponsors on the customer side • Guide solution architecture, design validation, and delivery approaches for complex customer environments • Review and contribute to proposals and Statements of Work (SOW), ensuring technical and commercial alignment • Ensure accurate effort estimation, project planning, and risk management across engagements • Support solution design discussions and provide strategic technical direction for complex customer environments • Partner closely with Sales, Pre-Sales, and Technical Support teams to identify growth and expansion opportunities • Support strategic customer engagements and contribute to account planning • Establish and drive best practices, frameworks, and standardization across delivery teams • Monitor key performance metrics (utilization, delivery quality, customer satisfaction) and drive improvements • Drive continuous improvement initiatives across processes, documentation, and knowledge management

• The Customer Engagement Manager operates as the lead point of contact for the implementation of government-wide travel system implementation. • Guides customer agency transition planning meetings, tracks issues and resolutions, and coordinates responses to agency issues with the solution management team. • Advocates for the timely and successful delivery of the travel solution according to customer needs and objectives. • Develops, coordinates, and leverages internal and external relationships with customers (other federal agencies) in support of Travel Shared Services, the customer to achieve agencies' service objectives. • Develops and maintains a strategic organizational relationship with other federal agencies at the national level and serves as an internal national expert on the customer's mission, strategic direction, and workplace needs. • Promotes a customer focused approach designed to integrate customer requirements into the travel service model. • Presents an integrated view of the customer to vendors and travel business lines to provide context for the customer's travel & expense needs, and serves as advisor to the Office of Travel, Employee Relocation and Transportation leadership regarding customer strategy, history, and relationships. • Manages customer expectations and ensures that the customer has a clear understanding of joint responsibilities. • Develops account plan goals, strategies, and activities - collaborates across stakeholder groups (other federal agencies) to develop, update and execute account plans, including identifying account goals, strategies, opportunities and activities to meet customer travel and expense needs.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - You will oversee the engagement and outcomes for customers in your portfolio - Ensure customers are technically healthy and on the most recent version of our product - Leverage existing Success Plays to assist customers, but also assist new Success Plays - Work with customers to create new use case/success stories - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Guide other ServiceNow teams to address customer issues - Oversee projects identified by leaders - Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Minimum 7 years of related work experience; OR equivalent work experience - Creativity with comfort running projects independently - Improve complex issues through analysis and resolution - Succeed in working collaboratively - ServiceNow certifications FD21 For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description 会社概要 すべての始まりは2004年、カリフォルニア州の陽光あふれるサンディエゴで始まりました。革新的なエンジニアであるフレッド・ラディが、働き方を変革できる可能性を見出したのです。 それから今日まで、ServiceNowはグロ-バル市場のリ-ダ-として、革新的なAI強化テクノロジ-を8,100社以上のお客様に提供し、その中にはFortune 500に選ばれた企業が85％程含まれています。 当社のインテリジェントなクラウドベ-スプラットフォ-ムは、人・システム・プロセスをシ-ムレスにつなぎ、組織がよりスマ-トで迅速、そして優れた働き方を実現できるよう支援します。 しかし、これは私たちの旅の始まりに過ぎません。世界をより良く働ける場所にするという目的を追求する私たちと共に歩みませんか？ Job Description 職務内容 Impact GuidedのCSMは、複数の顧客を担当し、効率的かつスケ-ラブルな方法で顧客のビジネス成果達成を支援します。ServiceNow製品の採用と活用を促進し、顧客が最大限の価値を得られるよう、標準化されたガイドやベストプラクティスを提供します。また、顧客からの技術的な相談に対する一次窓口として、基本的な技術的知識を活かし、適切な対応や社内連携を行います。 具体的な業務内容： - 複数の顧客を同時に担当し、共通課題に対する標準化されたソリュ-ションを提供 - 顧客のビジネス目標を理解し、成果達成に向けたアクションを計画・実行 - 製品の利用状況をモニタリングし、最新バ-ジョンへの移行や技術的健全性を維持 - 顧客の状況に応じたガイドやコンテンツを活用し、利活用率と利用範囲を拡大 - 成功事例やベストプラクティスを共有し、顧客の価値最大化を支援 - 顧客との信頼関係を維持しながら、技術的な質問や課題を適切に把握し、迅速な解決に向けた調整を実施。必要に応じて社内の専門チ-ムと連携し、円滑なエスカレ-ションを推進。 - 社内チ-ムと連携し、スケ-ラブルなデリバリ-を実現 Qualifications 応募資格 - 顧客向けプロフェッショナルサ-ビスまたはカスタマ-サクセス領域での7年以上の経験 - プリセ-ルス活動における顧客提案や技術的デモンストレ-ションの経験を活かし、顧客の課題解決や価値訴求などポストセ-ルスに新たに挑戦したい方 - 複数顧客を同時に管理し、効率的にサ-ビスを提供できる能力 - AIを業務プロセスや意思決定に統合する方法を考え、活用した経験（AIツ-ルの利用、ワ-クフロ-自動化、AI分析の活用など） - 基本的な技術的知識（クラウド、ITサ-ビス管理、ワ-クフロ-自動化など）を活かし、顧客の技術的相談に対応できるスキル - グロ-バルクラウドベンダ-のSaaSソリュ-ションにおける販売、導入、展開、拡張、運用の各フェ-ズでの技術的支援経験 - 顧客のビジネス要件を理解し、SaaS製品の適切な構成・設定を提案 - 導入プロジェクトにおける技術的リ-ド、デ-タ移行や統合のサポ-ト - 運用フェ-ズでのパフォ-マンス最適化、アップグレ-ド対応、利用促進施策 - 顧客の利用状況分析に基づく拡張提案や新機能の活用支援 - SaaS特有のセキュリティ、ガバナンス、ID管理、API連携に関する知識と実務経験 - 営業、サ-ビス、マ-ケティング、サポ-トといった業務プロセスや、それを支えるビジネスアプリケ-ション、さらに業務効率化のための自動化技術に関する理解 - 複数の顧客環境における標準化されたベストプラクティスの適用とスケ-ラブルな支援スキル - 課題解決に向けた分析スキル - チ-ムで協働する経験 - ServiceNow認定資格をお持ちの方は歓迎 - 日本語に堪能であること - 日本国内での就労が認められていること Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.