Breg

• Supports new hires with ongoing training including advanced product and process knowledge, telephony soft-skills, and new software adaptation and proficiency. • Supports the customer care team via multiple channels regarding customer inquiries such as order management, product substitution, returns, and custom bracing through Outlook, eCommerce, and Electronic Data Interchange (EDI), while maintaining On-Time In Full (OTIF) Service Level Agreements (SLA’s). • Consistently meets or exceeds productivity standards such as overall accuracy, maintaining SLA’s, advanced backorder and backlog order management supporting on time order fulfilment. • Works as liaison between customer care and other business partners such as production planning, supply chain, logistics, distribution centers, and product management. • Ensures quality assurance including pricing, approvals, and accuracy while managing customer returns. • Applies basic understanding of human anatomy to provide quality orthopedic solutions to elevate patient care and ensures product knowledge is up to date. • Drives process improvement by identifying gaps and collaborating with various departments to deliver a seamless and effortless customer experience. • Champions the customer’s experience by managing urgent issues and offering tailored solutions. • Attends annual required Health Insurance Portability and Accountability Act (HIPAA) training and maintains strict compliance with the healthcare privacy code. • Manages special projects and assignments provided by the leadership team in support of the department and company goals effectively and efficiently. • Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. • Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company. • Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition. • The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it. • Collaborate with cross-functional teams to drive excellence in patient care and business solutions.

• Develop and execute monthly, quarterly, and annual territory business plans to meet and exceed revenue goals. • Identify, qualify, and close new business opportunities across: • IDNs and healthcare systems • Hospitals and urgent care centers • Orthopedic groups and private practices • Physical therapy, occupational health, podiatry, and specialty clinics • Third-party wholesale distributors • Leverage GPO and payer contracts to maximize sales opportunities. • Protect and grow existing accounts while converting competitive business. • Build and maintain strong relationships with clinical and administrative stakeholders. • Develop and execute strategic call plans to drive measurable results. • Conduct product presentations, in-services, and demonstrations using consultative sales techniques. • Address customer concerns promptly to ensure high satisfaction and retention. • Utilize CRM tools to manage pipeline, leads, and account activity. • Manage territory coverage efficiently to maximize productivity. • Demonstrate responsible use of company resources. • Provide guidance, coaching, and sales direction to Associate Sales Representatives. • Support team development and promote a collaborative, performance-driven culture. • Maintain awareness of healthcare regulations and reimbursement considerations. • Adhere to company policies, compliance standards, and code of conduct. • Exercise professional judgment in all business interactions.

Supervise and lead the Health Information Management team, ensuring compliance with policies and quality standards, providing training and support, and managing departmental workflow to achieve productivity and operational goals.

• Design and drive data-driven sales strategies in designated APAC markets aligned with the Breg international sales growth plan. • Act as the main and key resource for generating maximum revenue in assigned markets and drives to achieve quarterly sales quotas. • Build strong relationships with distributor principals, their sales teams and key accounts. • Conduct market research to understand the customer’s need, identify sales opportunities, and stay informed about competing products and services. • Travel internationally to build relationships across different cultures and relate to multi-cultural customers and is comfortable navigating language challenges in a variety of time zones. • Negotiate distributor agreements and sales quotas. • Coordinate product training and educational events for the assigned markets. • Translate market sales data into business reviews and identifies key trends and aligns with the International Sales Director on sales reports and records. • Attend international sales meetings, seminars, and conferences aligned with the Breg Marketing Plan. • Ensure that the requirements of the assigned customers are met by modifying the products and services of the organization to their specifications and works closely with the International Sales Coordinator to answer all questions about our products and distribution process. • Assist in designing communication plans, international webinars, trade show participation communication, and monthly newsletters.

• Be highly accountable for meeting or exceeding sales quotas and objectives in assigned territory. • Builds relationships with customers to truly understand their business and align needs to our solutions. • Understands customer challenges and offers solutions from Breg’s portfolio of products and services to improve the quality and lower the cost of the orthopedic episode. • Provides product expertise and instruction. • Has accountability for selling, planning, organizing, and implementing account management activities. • Travels extensively throughout the assigned territory, overnights may be required. • Measures and fits patients with Breg products, completes paperwork required for insurance billing and treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPPA standards. • Identifies and assesses future accounts and opportunities. • Prepares weekly reports on travel (mileage) and other approved expenses, keeps updated expense account information on Breg’s expense reporting tools. • Attends trade shows, customer training events, and other in territory events to support Breg’s sales and service.