Role Description Modern Mechanical Services and Modern Facility Services are a growing commercial HVAC, plumbing, and facility services company. We're looking for a dependable, detail-oriented person to be the after-hours point of contact for our customers and field teams — and to help keep our back-office running between calls. You'll handle emergency service requests when the office is closed, then support the team with customer service, work order management, and billing. This is a fully remote position. We provide a company computer and a Microsoft Teams phone line — you supply a quiet workspace and reliable internet. What You'll Do - Answer after-hours emergency calls and emails, capture the details accurately, and dispatch or escalate each request to the right on-call manager or technician following our established process. - Monitor shared customer service inboxes during your shift and respond to or route requests promptly. - Manage work orders — open and close jobs, update status, attach documentation and photos, and keep records clean and current. - Prep billing and, once trained, handle invoicing across our service platforms. - Provide professional, calm, customer-first communication at all times. Schedule - Saturday & Sunday, 8:00 AM – 5:00 PM (primary) — roughly 8–9 hour days; Sunday hours vary depending on call volume. - Occasional weeknight coverage as needed. - Part-time, roughly 18–25 hours/week. Requirements - Microsoft Teams experience required (calls, chat, and collaboration). - Strong written and verbal communication; comfortable being the company's voice after hours. - Organized, reliable, and able to work independently with minimal supervision. - Comfortable learning new software quickly. - Service software experience (ServiceTrade, BlueFolder, or similar) is a plus. - Prior dispatch, customer service, or office/billing experience preferred.

• Maintain retail and commercial lending processes from origination through closing • Partners with lending, operations, credit, compliance, and technology teams to translate business needs into effective system solutions • Ensure platform configurations align with regulatory, audit, data governance, and change management requirements • Optimize system usability, performance, and automation to improve lender and borrower experience • Provide ongoing Salesforce administration, including user access, configuration, releases, and platform governance

• Own end-to-end accountability for Investor Services delivery across a portfolio of the firm's largest and most complex client relationships, including major enterprise engagements requiring white-glove coordination and executive-level partnership. • Lead, develop, and hold accountable a team of Directors and their globally distributed organizations spanning investor onboarding, AML compliance, treasury operations, CRM administration, and investor portal delivery. • Design and execute the organizational structure, staffing model, and capability roadmap required to absorb significant new business volume without sacrificing service quality or team health. • Build and maintain a rigorous quality assurance framework across Investor Services — defining standards, audit mechanisms, and feedback loops that give leadership visibility into operational health and give clients confidence in our execution. • Own the strategic relationship with key enterprise clients, serving as an executive escalation point and a proactive thought partner on how Juniper Square can better serve their evolving needs. • Drive cross-functional alignment with Product, Fund Accounting, Customer Success, Sales, and Compliance to ensure the operating model keeps pace with platform development and market commitments. • Lead workforce planning across a large, globally distributed organization — including headcount modeling, geographic footprint decisions, and succession planning for critical leadership roles. • Establish and own the KPI framework for Investor Services, translating operational data into insights that inform resourcing decisions, client conversations, and strategic planning at the executive level. • Identify and lead initiatives to improve automation, workflow efficiency, and controls — especially in high-volume, high-stakes areas like LP onboarding and capital event processing. • Represent Investor Services in firm-wide strategic discussions, contributing operational perspective and market intelligence to product, go-to-market, and leadership planning.

Conduct reconciliations for clients to ensure compliance with lease terms, perform audits and prepare reports of findings, and assist in preparing CAM reconciliations while maintaining organizational standards and practices.