• Maintain retail and commercial lending processes from origination through closing • Partners with lending, operations, credit, compliance, and technology teams to translate business needs into effective system solutions • Ensure platform configurations align with regulatory, audit, data governance, and change management requirements • Optimize system usability, performance, and automation to improve lender and borrower experience • Provide ongoing Salesforce administration, including user access, configuration, releases, and platform governance

• Own end-to-end accountability for Investor Services delivery across a portfolio of the firm's largest and most complex client relationships, including major enterprise engagements requiring white-glove coordination and executive-level partnership. • Lead, develop, and hold accountable a team of Directors and their globally distributed organizations spanning investor onboarding, AML compliance, treasury operations, CRM administration, and investor portal delivery. • Design and execute the organizational structure, staffing model, and capability roadmap required to absorb significant new business volume without sacrificing service quality or team health. • Build and maintain a rigorous quality assurance framework across Investor Services — defining standards, audit mechanisms, and feedback loops that give leadership visibility into operational health and give clients confidence in our execution. • Own the strategic relationship with key enterprise clients, serving as an executive escalation point and a proactive thought partner on how Juniper Square can better serve their evolving needs. • Drive cross-functional alignment with Product, Fund Accounting, Customer Success, Sales, and Compliance to ensure the operating model keeps pace with platform development and market commitments. • Lead workforce planning across a large, globally distributed organization — including headcount modeling, geographic footprint decisions, and succession planning for critical leadership roles. • Establish and own the KPI framework for Investor Services, translating operational data into insights that inform resourcing decisions, client conversations, and strategic planning at the executive level. • Identify and lead initiatives to improve automation, workflow efficiency, and controls — especially in high-volume, high-stakes areas like LP onboarding and capital event processing. • Represent Investor Services in firm-wide strategic discussions, contributing operational perspective and market intelligence to product, go-to-market, and leadership planning.

Conduct reconciliations for clients to ensure compliance with lease terms, perform audits and prepare reports of findings, and assist in preparing CAM reconciliations while maintaining organizational standards and practices.

Role Description Hyland is looking for a detail-oriented and organized Government Contracts Administrator to join our team. In this role, you will support the administration of Hyland's global public sector cooperative contracting program across all levels of government. If you're someone who thrives on precision, process, and cross-functional collaboration, we'd love to connect. Your Role Responsibilities? Here's What You'll Do. - Maintain contract documentation and recordkeeping for assigned vehicles, ensuring records are complete, accurate, and updated in accordance with established processes. - Support pricelist update processes end to end for assigned vehicles, including compiling required support documentation and coordinating submissions. - Track contract deadlines and key milestones for assigned vehicles; independently monitor renewal and extension timelines and coordinate routine follow-up actions in accordance with established processes. - Respond to general inquiries related to contract scope and pricing using established guidance; escalate non-standard requests appropriately and monitor customer and partner contract usage to support eligibility analyses for new customers. - Execute contract compliance monitoring activities in accordance with established procedures; document results, follow up on routine items, escalate risks, and identify opportunities for incremental process improvements. - Draft and update standard operating procedures, internal training documentation, and resources for the government contracts team; support the delivery of internal training on procurement vehicles and compliance initiatives. - Support the delivery of internal training; draft training documentation and resources. Technology Tools - Microsoft Office Applications (including Advanced Microsoft Excel) - Contract Management & Recordkeeping Systems - Salesforce/CPQ - Public Sector Procurement Platforms Qualifications - Bachelor's degree or equivalent experience, with 3+ years of experience as a Government Contracts Administrator and working knowledge of public sector procurement vehicles. - Experience managing public sector frameworks and panels across the UK and Australia; demonstrated ability to navigate contracts and identify relevant information. - Experience managing contract pricing and drafting or approving contract quotes to ensure compliance with negotiated pricing terms. - Proficiency in Microsoft Office Applications including Advanced Microsoft Excel; familiarity with contract management and recordkeeping systems. - Strong organizational, multi-tasking, and time management skills with the ability to thrive in a fast-paced, deadline-driven environment; up to 5% travel time required. Requirements - Strong oral and written communication skills that reflect a professional demeanor and the ability to interact with others with discretion and tact. - Excellent collaboration and interpersonal skills applied successfully within teams and across the organization; effective at establishing rapport and gaining consensus. - Strong data gathering, analytical, and problem-solving skills with keen attention to detail and the ability to translate goals into new ideas and solutions. - Demonstrated ability to influence, motivate, and mobilize team members and business partners toward shared objectives. - Ability to develop engaging, informative, and compelling presentation materials; self-motivated with the ability to manage projects to completion with appropriate oversight. Company Description Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve.