Requisition Number: 2356924 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute* from anywhere within Canada as you take on some tough challenges. Primary Responsibilities: - Responding to time sensitive support calls that can affect patient care - Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution - Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs - Manage ticket backlog of about 20-30 cases - Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area - Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases - Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests - Contribute to a fast-paced and highly collaborative team-based work environment You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - 2+ years of experience in Technical Support role where you are troubleshooting Windows Operating Systems or 2+ years of education from a technical program and an accredited college or university - 1+ years of customer service experience - Currently reside in Canada - Availability to work an 8-hour shift Monday - Friday starting between 5am-9:30am PST with an on-call rotation as needed Preferred Qualifications: - Intermediate level of proficiency in at least 1 programming language (C,C#, C++, Python, etc.) - Experience in the healthcare industry - Experience in medical imaging, specifically radiology or cardiology - Experience in Technical Application Support - 2+ years of experience using Windows command line, Powershell - 1+ years of experience troubleshooting TCP/IP issues - 1+ years of experience working in a Technical Support Center - 1+ years of experience in Troubleshooting Active Directory - 1+ years of experience providing technical support in a collaborative environment - 1+ years of experience in Technical Application Support *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Canada Residents Only: The hourly range for Canada residents is $25.38 to $52.79 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Freedom of Information Act (FOIA) Analyst Location: - Philadelphia, PA - Boston, MA FOIA Support Full Time Hybrid - Remote Job Description Employment Type: Full Time, Mid-Level Department: Information Technology CGS is seeking a FOIA Analyst to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests. - Intake incoming requests and prepare FOIA request folders. - Enter request data in the FOIA tracking database. - Draft response letters and other FOIA correspondence. - Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released. - Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office. - Coordinate searches for responsive documents and identify duplicate records. - Review program records for responsiveness and offer release determinations. - Ensure released materials do not contain information exempted under the applicable exemptions. Qualifications: - Six (6) years of experience processing Freedom of Information Act (FOIA) requests. - Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6). - Experience redacting records with trade secrets and confidential commercial information. - Ability to read, write, speak, and understand English. - Ability to work independently. - Excellent oral and written communication skills. - Ability to obtain a government security clearance. Ideally, you will also have: - Prior federal government experience is valued. - Experience with FOIA tools like FOIA EXPRESS. - Experience using SecureRelease. - Active security clearance preferred. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com $75,000 - $125,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Align technology solutions with business strategies • Proactively identify opportunities to apply technologies to business processes • Inform and advise customers on information system technologies • Function as technical liaison and broker of services with vendors • Develop and maintain credibility with customer management and IT personnel • Understand business problems and IT strategies

Senior Systems Analyst Dallas, TX / Remote / Hybrid / Austin, TX Litigation Support / Full Time Hybrid / Hybrid Senior Systems Analyst Employment Type: Full Time, Senior-level Department: Information Technology CGS is seeking a Senior Systems Analyst to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Develop, manage, and document a workflow process to identify, archive, and delete materials according to the requisite destruction/deletion policy and in accordance with Division, Department, and NARA instruction/policy. - Typically reports to the Contractor IT Manager, to the Systems Manager, or to the Lead Project Manager. - Consult with COR, Government Case Managers, and trial attorneys as to system requirements and proposed technical approach to IT needs. - Based on information gathered from such consultations, determines system and project requirements. - Based on the definition of system requirements, design the entire system to meet those requirements. - On smaller projects, may perform the entire range of technical support, including program validations and testing, etc. - Performs systems evaluations. - Makes presentations of findings, recommendations, and specifications in formal reports and in oral presentations. - Also consults with COR regarding task orders, scheduling of work, personnel assignments, priorities and progress reporting, plans, staff, schedules, and develops cost estimates for work to be performed under task orders. - Reports on contract and task order progress. - Directs and supervises personnel assigned to perform on-task orders, ensuring conformance to work standards and ensuring that the technical design conforms to functional requirements. - Ensures successful completion of work, timeliness of deliverables, and quality control. - Prepares system/technical documentation. - Works under the configuration management plan. - Performs and supervises the technical aspects of the tasks. - Organizes and conducts user training sessions on systems developed. - Prepares training material and training manuals on systems developed. Qualifications: - Significant Relativity experience including the creation of ARMs (Archive/Restore/Move). - Must be able to create and refine Relativity ARM workflows and standard operating procedures. - Must demonstrate substantial, hands-on, successful experience in actually doing the work on the systems being used, usually at least five years of such experience. - Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications. - Experience in a litigation support environment is extremely helpful. - Excellent oral and written communication skills are required. - Supervisory experience is very strongly preferred. - The ability to lead a technical team, and to give it direction, will be very important, as will the demonstrated ability to analyze the attorneys' needs and to design and implement a whole system solution responsive to those needs. Ideally, you will also have: Relativity Certified Administrator or Relativity Infrastructure Specialist certification is strongly preferred. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ $80,000 - $120,000 a year