• Identify and execute cross-sell and upsell opportunities across your assigned account portfolio, developing strategic account plans with clear objectives, tactics, and timelines • Partner with Account Managers and Directors to create sales and growth strategy related to Dodge products, as well as other identified product priorities at Dodge • Overcome objections by reinforcing product value through customer analytics and consultative value-selling techniques • Build deep, trusted relationships that surface dissatisfaction early, giving you runway to resolve issues and retain accounts • Serve as the primary point of contact for your accounts: answer inquiries, resolve issues promptly, and fully own the customer experience • Act as the voice of the customer internally, channeling feedback to Marketing, Product, and Customer Care for rapid resolution and product improvements • Train and support clients on effective product use-including demos, onboarding sessions, and profile/saved-search setup-to maximize their realized value • Position Dodge as a construction industry thought leader by sharing insights, best practices, and success stories via webinars, case studies, and whitepapers • Meet all KPIs tied to retention, contact rate, upsell, and renewal ratios • Follow SOPs for all account interactions within the CRM and supporting tools • Stay current on job, product, and industry training opportunities

• Provide procedural support to new users to promote safety and effective progression through their learning curves • Support training activities to include in-services, training labs, attend first case series and development of teams and programs • Become a clinical expert in the pulmonary oncology space • Work alongside ESR’s to collaborate with senior hospital staff and key physicians in the development and execution of a plan to effectively integrate Ion® at new customer sites, ensuring ongoing commitment to and utilization of the system • Facilitate critical user and procedural data capture to create effective QTI and benchmarking metrics • Collaboration with daVinci local sales teams to ensure consistent alignment and communication with internal and external stakeholders • Responsibly manage administrative tasks, SFDC management, submission of expense reports, etc.

• Take sales calls and Zoom meetings with potential clients. • Follow the client’s preferred call style; it is at their discretion, not ours. • Maintain sales blocks Monday through Friday for at least one hour per day (e.g., two potential sales calls; calls are not guaranteed). • Take detailed sales notes and log them appropriately. • Demonstrate strong interpersonal communication skills, showing open-mindedness and curiosity across a variety of personalities. • Be comfortable taking Zoom calls with minimal distractions, a presentable background, and a professional appearance and demeanor. • Communicate company processes accurately without overpromising, while still enthusiastically selling the mission and service. • Confidently manage conversations with potential clients from initial contact through to a signed contract. • Learn and operate within HubSpot. • Understand that we will not offload a current client if you take on this role. • Communicate proactively about call conflicts within a reasonable timeframe.

• Build and maintain strong relationships with all members of the LTC resident care team, including physicians, physician-extenders (NP/PA), consultant pharmacists, dispensing pharmacists, and nursing facility leadership/staff. • Promote Acadia products by delivering compliant clinical, disease state, and reimbursement education tailored to customer needs. • Identify and address customer questions, concerns, and objections with advanced selling skills. • Develop deep knowledge of customers, practices, and local/regional market trends; apply this insight to business planning. • Create and execute quarterly territory business/action plans, leveraging data to maximize reach, frequency, and impact within budget. • Provide guidance on pricing, reimbursement, and LTC-specific profitability parameters; act as liaison between customers and Acadia for access-related questions. • Collaborate with sales management, territory teammates, and cross-functional partners (e.g., managed markets, marketing, operations, training) to address business needs. • Represent Acadia at conferences, exhibits, product launches, and training sessions; contribute to regional and national initiatives. • Mentor and train new/junior Sales Specialists; share field insights and participate in cross-functional projects. • Maintain compliance with all regulatory requirements, company policies, and LTC regulations affecting medication use and resident care.