Finding Answers Through Quality Genetic Testing
Enterprise Account Manager
Location
Maine + 5 moreAll locations: Maine | New Hampshire | New Jersey | New York | Pennsylvania | Rhode Island
Posted
4 days ago
Salary
$100K - $130K / year
Seniority
Senior
Job Description
Enterprise Account Manager
Ambry Genetics
• Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue • Collaborate with institutional clients on VOC for IT and Software Development of CARE solution • Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials and Marketing Outreach • Ensure clients have a strong, layered experience with Ambry products and services • In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services • Collaborate with ESE, AE and ASD to establish CARE Steering Committee, within institutional clients to set up and develop monthly and quarterly client business reviews • Responsible for driving growth within institutional clients for revenue, sites and compliance to generate sustainable and reproducible results • Establish and oversee the customer's continued adoption, training, and development of best practices • Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer • Work collaboratively as part of the customer team by partnering, building plans and communicating with AEs, Digital Health Operation, IT and Soft Dev and other internal colleagues • Identify up sell and expansion opportunities to scale CARE business and partnerships, while ensuring renewal and retention metrics are exceeded • Proactively liaise with customers, understand their expectations, build trust and maintain rapport • Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals • Responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership • Develop a mix of product and industry knowledge, an innovative problem-solving mindset, client relationship management skills, and the ability to inspire action with a strong business case • An Account Manager is expected to be able to lead the overall client governance and build strong relationships with operational leaders, including ESE’s, Digital Health Opps, VP and C-Suite executives.
Job Requirements
- Proven experience in sales or as a sales support specialist providing solutions based on customer needs
- 3-5 Years of experience in sales, project management, software sales or Healthcare IT within the health system, IDNs and regional laboratory market
- Strong communication, leadership, executive presence and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels
- Excellent organizational and resource management skill competencies
- Health System Navigation and Strategic Agility
- Innovation Management
- Ability in problem-solving and negotiation
- BS/BA in business administration, sales or relevant field
Benefits
- medical
- dental
- vision
- FSA
- paid sick leave
- generous paid time off (PTO) program
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