Role Description The Revenue Operations Specialist plays a critical role in ensuring alignment, efficiency, and scalability across the revenue-generating functions — including Sales, Marketing, and Customer Success. This role focuses on managing tools, processes, and data to help the organization achieve predictable growth. The specialist serves as the operational backbone for go-to-market (GTM) teams by providing insights, maintaining systems, and driving process improvements. A core focus of this role is feeding the partner pipeline — sourcing, qualifying, and handing off high-potential partners to the Partner Development Team (PDT) while keeping the systems and data behind that pipeline clean and reliable. If you're detail-obsessed, comfortable moving between multiple systems, and energized by turning data into a steady flow of qualified opportunities, this is your role. Key Responsibilities - Continuously source new partner leads so the pipeline always stays full. - Mine industry and research sources — trade shows, partner directories, competitor research, and online communities — to build a steady stream of prospects. - Use research and prospecting tools to identify, qualify, and reach the right partners. - Surface inactive and lapsed partners for re-engagement. - Map and streamline end-to-end revenue processes, from lead generation to deal close. - Document and enforce standardized operating procedures (SOPs) and GTM workflows. - Help set and track goals, quotas, and KPIs across teams. - Maintain data integrity across systems, the CRM (Salesforce), and prospecting tools through regular audits and cleanups. - Track key revenue metrics such as pipeline coverage, conversion rates, churn, and ARR/MRR growth. - Provide leadership with actionable insights based on data trends and performance analytics. - Partner with Sales, Marketing, and Customer Success on priorities, handoffs, and alignment. - Participate in recurring pipeline syncs to review progress, set targets, and surface blockers. Qualifications - Exceptional attention to detail and a track record of clean, accurate, well-organized data. - Comfort working across multiple systems at once and switching context without losing accuracy. - Strong proficiency with Google Workspace (Docs and Sheets) and Microsoft Excel — confident with lookups, filtering, and structuring large data sets. - Experience in B2B SaaS, tech, or digital marketing environments preferred. - Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Tableau, Power BI, Google Data Studio). - Excellent research skills and resourcefulness in finding and verifying information. - Self-starter who manages multiple priorities and deadlines in a fast-paced, fully remote environment. - Strong written communication and cross-team collaboration. Preferred — A Strong Plus - Industry experience: background in performance marketing, affiliate, or ad tech — especially working with affiliates, media buyers, or partner networks. - Prospecting tools: hands-on experience with sales-intelligence and prospecting platforms. - Partner data sources: familiarity with partner data sources and ad-intelligence or research tools. - 2–4 years in Revenue Operations, Sales/Marketing Operations, lead generation, or partner/business development. - Bachelor's degree in Business, Marketing, Analytics, or a related field — or equivalent practical experience.

Role Description The Sr. Director is responsible for ensuring the day-to-day operational engine of Health Enablement runs seamlessly, predictably and at scale. This role serves as a run the business operator across delivery, vendors, sales support and contracting. This role is critical in owning the matrix pieces that enable the organization to deliver on customer commitments without disruption. Working closely with Clinical and Coding Operations leadership, Client Advisory, Customer Success, Sales, Product, Legal and Vendor partners, this role translates strategy into execution, ensures operational discipline, and proactively identifies risks before they impact customers or financial performance. The is a high-autonomy, high accountability role designed to increase operational rigor and strengthen critical business functions. Responsibilities - Drive cross functional coordination and execution. - Act as a central orchestrator across delivery (clinical and coding services), client advisory and success, product and engineering, legal, and vendor partners. - Ensure alignment, accountability, and clarity across functions. - Establish clear handoffs, escalation paths, and operating rhythms. - Build and maintain repeatable operational processes (SOP’s, tracking mechanisms, reporting). - Identify inefficiencies and drive scalability improvements across teams and vendors. - Improve visibility into operational metrics, risks, and performance drivers. - Introduce more rigorous structure without slowing execution. - Operational oversight, triage of risks and issue resolution, and run-the-business execution. - Maintain real-time visibility into delivery performance or risks. - Proactively identify and resolve issues impacting customer commitments, timelines, or quality. - Provide business unit representation as SME for RFP’s, renewals, and client contracts. - Assess operational feasibility of SLAs, KPIs, pricing structures and delivery commitments. - Function as SME in late-stage deals and complex customer conversations. - Third party vendor strategic planning and performance management oversight. - Continue to assess scalability, performance, longer term planning and negotiations. - Ensure proactive tracking and planning of funding, work orders, and investment approvals. - Lead operational readiness for large scale onboarding and implementation support for clinical and coding services third party vendors. - Ensure coordination across systems access, training, vendor readiness, and delivery launch. - Hire, develop, coach, lead and retain top-tier talent. - Complete all responsibilities as outlined in the annual performance review and/or goal setting. - Complete all special projects and other duties as assigned. - Must be able to perform duties with or without reasonable accommodation. Qualifications - 12+ years in leading Risk Adjustment, Quality or other like Healthcare operations role in payer, provider or vendor setting. - Bachelor’s degree required, Master’s degree preferred. - Relevant industry experience of 15+ years may be considered in lieu of a degree. - Experience supporting complex, multi-stakeholder delivery environments. - Experience working alongside Sales, Legal, and Delivery organizations. - Active coding credentials through AAPC/AHIMA in good standing preferred. - 5+ years’ experience in client success, account management, or related client facing roles. - Strong operator, proven success in optimizing business processes to achieve cost savings while delivering and exceeding client expectations. - Strong skills in program and project management. - 5+ years managing third party partnerships, including performance and contract compliance. - Excellent written and verbal communication skills. - Awareness and adherence to HIPAA privacy and security regulations. - Strong computer and tech skills, expert level of comfort with Microsoft applications. - Flexibility and willingness to participate in the work processes of an international organization. - Ability to travel, very minimal expected for this role. Requirements - Comfortable working across ambiguity, complexity, and competing priorities. - Ability to connect strategy to execution across multiple teams and functions. - Strong operational judgment—can identify risk in contracts, delivery models, and scaling decisions. - Operates as a high-agency, independent operator who can “keep the business running” without constant direction. - Memory recall and ability to retain large amounts of information quickly. - Multi-tasking without sacrificing quality, strong attention to detail. - Problem-solving and thinking critically, making rapid, accurate decisions. - Strong commercial and operational instincts. - Brings a mindset of ownership, accountability, and proactive problem-solving. - Excellent at cross-functional coordination without formal authority. - Assessing the accuracy, neatness and thoroughness of the work assigned. - Learning new tasks and completing tasks in situations that have a speed or productivity quota. - Remembering and adhering to processes and protocols. - Applying established protocols in a timely manner. Physical Requirements and Working Conditions - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands and/or fingers. - Must be able to provide high-speed internet access / connectivity. - Must be able to provide a dedicated, secure work area. Benefits - Base compensation ranges from $150,000 to $170,000 per year. - This role is eligible for discretionary bonus consideration. - Cotiviti offers a competitive benefits package including medical, dental, vision, disability, and life insurance coverage. - 401(k) savings plans. - Paid family leave. - 9 paid holidays per year. - 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections • Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence • Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types • Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps • Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered • Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations • Support state expansion by operationalizing billing for new Medicaid programs and payer launches • Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy • Manage a team of 2-3 billing specialists

• Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation • Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams • Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends • Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities • Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience • Partner with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows • Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows • Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle