Role Description You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact - Guide customers through questions, concerns, or challenges they encounter while using the product or service - Listen actively to understand the root of the issue and provide clear, effective solutions - Record detailed call information for auditing, reporting, and follow-up purposes - Maintain and update customer records to ensure accurate and current information - Identify opportunities to introduce customers to new or enhanced services that meet their needs - Provide recommendations and guidance in a way that adds value and enhances the overall customer experience Qualifications - Excellent communication skills - Strong problem-solving abilities - Detail-oriented - Ability to stay calm under pressure Requirements - Experience in customer service preferred - Ability to work from home - Full-time availability Benefits - Competitive salary - Comprehensive health benefits - Opportunities for career advancement - Supportive work environment Company Description We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs • Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup • Proactively escalate blocked or high-risk items rather than allowing them to stall • Support routine operational work and HubSpot administration, including workflows, automations, and reporting • Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems • Improve internal processes using tools such as n8n, Zapier, and Google Apps Script • Identify repetitive tasks and continuously look for opportunities to streamline or automate them

Role Description As an Oracle Finance Technical professional, you will be responsible for: - Designing, developing, and maintaining Oracle-based financial systems. - Optimizing financial processes. - Ensuring data accuracy. - Enhancing overall operational efficiency. - Collaborating closely with finance and IT teams to implement innovative solutions. - Driving continuous improvement. Company Description At Zensar, we’re “experience-led everything”. We are committed to: - Conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. - Shaping experiences for better futures. Our culture is defined by: - ONE with Client - a set of four core values: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including: - Milpitas - Seattle - Princeton - Cape Town - London - Zurich - Singapore - Mexico City We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Provide support to Omie PDV customers via chat and phone. • Perform remote access to customers' machines to assist them when necessary. • Create step-by-step guides of system procedures in image/text or video format to resolve customer questions. • Escalate systemic issues and problems without obvious solutions to the Product Specialists team for validation and resolution. • Redirect chats and calls outside your area to the appropriate department to help the customer get their issue resolved by the right team. • Act in a consultative manner and provide empathetic, human-centered support to all customers.