Role Description As an Oracle Finance Technical professional, you will be responsible for: - Designing, developing, and maintaining Oracle-based financial systems. - Optimizing financial processes. - Ensuring data accuracy. - Enhancing overall operational efficiency. - Collaborating closely with finance and IT teams to implement innovative solutions. - Driving continuous improvement. Company Description At Zensar, we’re “experience-led everything”. We are committed to: - Conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. - Shaping experiences for better futures. Our culture is defined by: - ONE with Client - a set of four core values: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including: - Milpitas - Seattle - Princeton - Cape Town - London - Zurich - Singapore - Mexico City We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Provide support to Omie PDV customers via chat and phone. • Perform remote access to customers' machines to assist them when necessary. • Create step-by-step guides of system procedures in image/text or video format to resolve customer questions. • Escalate systemic issues and problems without obvious solutions to the Product Specialists team for validation and resolution. • Redirect chats and calls outside your area to the appropriate department to help the customer get their issue resolved by the right team. • Act in a consultative manner and provide empathetic, human-centered support to all customers.

• Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) • Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. • Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. • Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. • Escalate issues related to capabilities where appropriate. • Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. • Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. • Maintain quality levels for all work related to customers’ requests. • Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. • Collaborate with peers to discuss unique solutions and to document them. • Perform other duties as assigned.

• Deliver excellent customer service and application support in line with defined service levels and Civica values • Diagnose, troubleshoot and resolve complex customer issues using a customer-centric approach • Maintain accurate records of customer interactions, work completed and system changes in compliance with data protection and company policies • Follow Service Management processes, ticket handling procedures, and information security/ compliance requirements. • Continuously develop technical, customer service, and process knowledge to perform effectively in the role • Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements. • Manage workload proactively whilst collaborating with team members to meet productivity, quality and operational targets.