• Perform medical and revenue audits to ensure revenue integrity as related to adherence to federal and state regulations, policies of external payers, and coding rules and guidelines. • Exercise independent decisions using analytical and problem-solving skills. • Provides critical analytical and negotiation support with respect to third-party payer reimbursement contracts. • Responsible for conducting quality control audits to ensure data/documentation integrity and communicating findings and recommendations. • Compiles information and/or prepares reports and analyses setting forth results of data integrity findings with appropriate recommendations.

• Own end-to-end COGS and gross margin analysis for Motive’s hardware and software product lines • Model cost-saving opportunities and deliver recommendations on profitability levers • Structure ambiguous, high-stakes business questions and walk into executive conversations with a clear point of view • Partner closely with data engineering, finance, and product teams • Establish ground truth, build reliable datasets, and create durable analytical frameworks • Contribute to the operational rigor of the SA team • Operate with minimal supervision

Role Description The UM Authorization Analyst II is responsible for ensuring the timely and accurate processing of medical procedure authorizations. This role includes: - Reviewing authorization requests - Maintaining compliance with regulations - Coordinating with healthcare providers and insurance companies to support patient care This role can be worked remotely from anywhere in the contiguous United States, and will be working on an Eastern time schedule. Essential Duties and Responsibilities - Leading daily huddles with UM Physician Reviewers to address risks related to timely decision-making and documentation accuracy - Creating, reviewing, and administering corrective action forms with support and guidance from the Director, Utilization Management Compliance - Managing denial and/or appeal escalations and communicating delays to the Director, Utilization Management Compliance - Working closely with the Director, Utilization Management Compliance to identify deficiencies and areas for improvement - Partnering with delegated entities to ensure the accuracy and compliance of provider credentialing processes - Conducting thorough sanction and exclusion checks - Promoting the effective utilization of QuickCap workflows within Utilization Management operations - Preparing and presenting regular reports on authorization activities, including volume, turnaround times, and issues - Identifying and forwarding standard or expedited appeals to the appropriate health plan - Staying current on industry regulations, guidelines, and best practices related to utilization management and review - Participating in monitoring and analyzing Inter-Rater Reliability (IRR) testing, identifying trends, and recommending best practice improvements - Demonstrating expertise in health plan delegation requirements - Ensuring adherence to key performance indicators (KPIs) and service level agreements (SLAs) for all delegated Utilization Management (UM) functions - Performing other duties as assigned to support operational goals - Living and exemplifying TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members Qualifications - Excellent communication and interpersonal skills - In-depth knowledge of medical procedure authorization processes and healthcare insurance requirements - Ability to analyze data and implement process improvements - Proficiency with medical billing software and electronic health records (EHR) systems - Strong organizational skills and attention to detail - Strong understanding of evidence-based guidelines (MCG, National Coverage Determinations, Local Coverage Determinations) - Understanding of prior authorization regulatory requirements and turnaround time expectations (CMS, AHCA, NCQA, URAC) Requirements - Associate’s degree in health information management, or a healthcare related field (Bachelor’s preferred) - 4-6 years of experience in utilization management - Bilingual in English and Spanish required Physical Working Requirements The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Pay Transparency The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role. Pay Transparency for salaried teammates: $71,000 — $85,000 USD

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Account Management Overview Mastercard is seeking a highly accountable, resilient and commercially minded Senior Analyst to join our Account Management team, supporting the Financial Services vertical. This role will help drive sales effectiveness, client engagement and business growth across Mastercard's core products and services. Working closely with senior account leaders and cross-functional teams, the successful candidate will support the development and delivery of client strategies, commercial proposals, performance insights and key initiatives that create value for both Mastercard and our customers. This is an outstanding opportunity for a high-performing individual who is looking to build their client-facing experience, deepen their understanding of the payments and financial services ecosystem, and gain exposure to strategic account management within a global technology company. Role As Senior Analyst, Account Management, you will play a key role in supporting the team's engagement with clients across the Financial Services vertical. You will help ensure strong execution, high-quality client materials, effective internal coordination and clear visibility of opportunities, risks and performance. Key responsibilities include: • Support client engagement, including preparation for senior stakeholder discussions and client meetings.• Collaborate with internal teams across Mastercard to support the delivery of strong outcomes for both clients and Mastercard.• Assist in the development of account strategies, commercial proposals, marketing plans and business initiatives.• Support the delivery of contractual commitments, ensuring key activities are completed on time and to the required standard.• Maintain accurate opportunity and pipeline information in Salesforce, including identifying and communicating opportunities, risks and gaps to senior account leaders.• Create high-quality client-facing materials, including presentations, analytics, monthly tracking reports, quarterly business reviews, statements of work and other commercial documents.• Develop performance insights, dashboards and regular partnership communications to support account planning and client engagement.• Support project management of key Mastercard Services initiatives, working with internal stakeholders to coordinate delivery.• Assist with relationship mapping and coordination of senior-level client engagement activities, including events and executive meetings.• Support the development and sharing of best practice insights with clients. All About You The ideal candidate will bring strong analytical capability, commercial curiosity and a client-focused mindset. You will be comfortable working in a fast-paced environment, managing multiple priorities and turning complex information into clear, actionable insights. You will ideally have: • Curiosity and passion for learning, with an interest in payments, financial services and technology.• Strong resilience, adaptability and the ability to work both independently and as part of a high-performing team.• Well-developed commercial and business acumen, with the ability to understand client needs and identify opportunities to create value.• Strong relationship-building skills and a client-focused approach.• Excellent analytical, written and verbal communication skills, with the ability to simplify complex information into clear, executive-level materials.• Confidence working with data, insights and performance reporting.• Strong PowerPoint and Excel skills.• A degree in business, commerce, finance, economics, technology or a related field, or equivalent practical experience.• Exposure to payments, banking, financial services, fintech or a related industry would be beneficial. If you are ready to bring your analytical mindset, client focus and commercial acumen to a role that helps shape outcomes across Mastercard's Financial Services clients, we encourage you to apply. This is a great opportunity to build your account management experience, work with senior stakeholders and contribute to meaningful client partnerships in one of Mastercard's most important customer segments. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.