Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Account Management Overview Mastercard is seeking a highly accountable, resilient and commercially minded Senior Analyst to join our Account Management team, supporting the Financial Services vertical. This role will help drive sales effectiveness, client engagement and business growth across Mastercard's core products and services. Working closely with senior account leaders and cross-functional teams, the successful candidate will support the development and delivery of client strategies, commercial proposals, performance insights and key initiatives that create value for both Mastercard and our customers. This is an outstanding opportunity for a high-performing individual who is looking to build their client-facing experience, deepen their understanding of the payments and financial services ecosystem, and gain exposure to strategic account management within a global technology company. Role As Senior Analyst, Account Management, you will play a key role in supporting the team's engagement with clients across the Financial Services vertical. You will help ensure strong execution, high-quality client materials, effective internal coordination and clear visibility of opportunities, risks and performance. Key responsibilities include: • Support client engagement, including preparation for senior stakeholder discussions and client meetings.• Collaborate with internal teams across Mastercard to support the delivery of strong outcomes for both clients and Mastercard.• Assist in the development of account strategies, commercial proposals, marketing plans and business initiatives.• Support the delivery of contractual commitments, ensuring key activities are completed on time and to the required standard.• Maintain accurate opportunity and pipeline information in Salesforce, including identifying and communicating opportunities, risks and gaps to senior account leaders.• Create high-quality client-facing materials, including presentations, analytics, monthly tracking reports, quarterly business reviews, statements of work and other commercial documents.• Develop performance insights, dashboards and regular partnership communications to support account planning and client engagement.• Support project management of key Mastercard Services initiatives, working with internal stakeholders to coordinate delivery.• Assist with relationship mapping and coordination of senior-level client engagement activities, including events and executive meetings.• Support the development and sharing of best practice insights with clients. All About You The ideal candidate will bring strong analytical capability, commercial curiosity and a client-focused mindset. You will be comfortable working in a fast-paced environment, managing multiple priorities and turning complex information into clear, actionable insights. You will ideally have: • Curiosity and passion for learning, with an interest in payments, financial services and technology.• Strong resilience, adaptability and the ability to work both independently and as part of a high-performing team.• Well-developed commercial and business acumen, with the ability to understand client needs and identify opportunities to create value.• Strong relationship-building skills and a client-focused approach.• Excellent analytical, written and verbal communication skills, with the ability to simplify complex information into clear, executive-level materials.• Confidence working with data, insights and performance reporting.• Strong PowerPoint and Excel skills.• A degree in business, commerce, finance, economics, technology or a related field, or equivalent practical experience.• Exposure to payments, banking, financial services, fintech or a related industry would be beneficial. If you are ready to bring your analytical mindset, client focus and commercial acumen to a role that helps shape outcomes across Mastercard's Financial Services clients, we encourage you to apply. This is a great opportunity to build your account management experience, work with senior stakeholders and contribute to meaningful client partnerships in one of Mastercard's most important customer segments. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Payment Compliance & Contract Management (PCCM) Analyst is responsible for maximizing reimbursement by identifying variances between posted and expected revenue for managed care, government contracts, and other payers. This role includes analyzing contract compliance, identifying revenue opportunities, and communicating discrepancies to relevant departments. The PCCM Analyst collaborates with financial and clinical teams to improve revenue cycle processes and optimize payer relationships. - Analyzes contract reimbursement, identifying variances, trends in underpayments/overpayments, denials, and revenue leakage to support maximization of reimbursement. - Manages underpayment appeals and account follow-up, working collaboratively with payers and internal teams to resolve discrepancies in a timely manner. - Interprets contract terms, validates compliance, and provides feedback to management and departments to ensure accurate reimbursement processes. - Compiles, analyzes, and presents data on payment trends, making recommendations for improvements in revenue cycle processes. - Reviews payer policies and updates for their impact on reimbursement, communicating changes to appropriate teams to ensure compliance. - Develops and maintains reports that identify payment discrepancies, revenue opportunities, and performance metrics for management review. - Collaborates with financial, clinical, and operational teams to address contract compliance issues and enhance payer relations. - Maintains knowledge of medical coding systems, reimbursement structures, and regulatory changes to support accurate account adjudication. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree or higher preferred - 2-4 years of experience in revenue cycle management, contract compliance, or healthcare reimbursement analysis required Requirements - Strong understanding of managed care, government contracts, and reimbursement processes. - Proficiency in data analysis, with the ability to compile and interpret complex data sets related to contract compliance and payment trends. - Excellent communication and interpersonal skills for working with internal teams and external payer representatives. - Knowledge of medical coding systems (ICD-10, CPT, HCPCS, DRG, etc.) and how they affect claim adjudication. - Strong organizational skills, with the ability to manage multiple projects and deadlines. - Proficient in Google and Microsoft Office Suite, with intermediate to advanced Excel skills.

• Generate high-value analyses from large-scale data related to production, testing, and deployments • Support New Product Introduction (NPI) teams and product operations • Translate complex production and quality concepts into data-driven metrics, intelligent dashboards, and AI-enabled applications • Modernize manual processes into automated, scalable, analytics-driven systems • Identify and implement opportunities to automate manual processes using AI and advanced analytics • Develop AI-powered recommendation systems • Design, develop, and maintain interactive dashboards and reports using tools such as Looker Studio, Tableau, Power BI, or equivalents • Prepare summaries and presentations for management

• Perform daily quality audits against the relevant SOP across classification, attribution, mapping, and related workflows, meeting defined productivity and quality targets. • Identify anomalies — SOP defects, process gaps, and recurring error patterns and distinguish a genuine miss from an acceptable judgement call. • Comprehend and apply SOPs with minimal supervision, and flag where an SOP itself is unclear, outdated, or silent on an edge case. • Track process SLAs and turnaround commitments, ensuring audit and review queues are closed on time and any slippage is escalated early with context. • Investigate and help resolve client-raised troubleshooting requests, triaging the issue, identifying whether it stems from a data, process, or model gap, and driving it to closure with the relevant team. • Go beyond what broke to why it broke and identify preliminary root causes and explain your rationale clearly. • Propose practical solutions on quality and productivity, and partner with managers to drive them to closure on agreed milestones. • Bring a continuous-improvement mindset (RCA, basic Lean/Six Sigma thinking welcome) to reduce recurring defects over time. • Recommend process and system improvements from SOP and workflow changes to tooling and automation enhancements — that remove recurring defects at the source rather than re-catching them. • Participate in and help run calibration sessions so that audit scoring stays consistent across analysts, processes, and shifts. • Support evaluator readiness and certification so that two analysts auditing the same work reach the same verdict. • Work with your data governance counterparts to turn recurring defect trends into targeted refreshers and SOP updates, so coaching translates into measurable improvement. • Deliver clear, specific, and respectful feedback to associates, and close the loop on every audit observation. • Prepare key trend insights and share regular, clear quality reports with managers and stakeholders. • Audit AI-assisted and HiTL outputs as our Classification Engine footprint grows by evaluating where the model is reliable and where human review must stay. • Contribute structured feedback that helps improve ML model accuracy.