• Prepare existing knowledge systems for Retrieval-Augmented Generation (RAG) • Certify data sources prior to IT development • Convert complex human-readable formats into clean, standard formats • Enforce Golden Data standards • Establish reporting to identify "data rot" • Act as a strategic liaison to the enterprise Data, AI, & Analytics organization

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams • Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development • Own and manage the Operations training calendar and team capacity • Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions • Translate operational feedback and performance trends into actionable training improvements and new learning initiatives • Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs • Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Role Description The Technical Trainer of Safety is responsible for delivering instructor-led virtual and in-person training for railway operating employees across North America. This position supports adult education, instructional design, and standardized program delivery through clear, consistent instruction on railway operating rules, safe work procedures, train, and yard movement practices, switching operations, communications, track protection, and operational best practices. This role may be performed remotely from home; however, preference will be given to candidates based in or near Houston, TX or Salt Lake City, UT to support operational alignment, travel needs, and proximity to key railway locations. The Technical Trainer of Safety contributes to workforce competence through effective training, proficiency evaluation, regulatory alignment, and ongoing qualification support for safety-related railway employees. Roles and Responsibilities - Deliver instructor-led virtual and in-person training sessions covering operating rules, safe work procedures, and operational best practices. - Teach and support company-specific operating rules, including rules influenced by Canadian Rail Operating Rules (CROR) and industrial rulebooks aligned with the General Code of Operating Rules (GCOR). - Provide instruction on rail-specific operating practices including train and yard movements, switching, radio communication, signal awareness, track authority, protection of employees and equipment, and job briefing expectations. - Evaluate employee proficiency and support qualification, re-qualification, and corrective training as required. - Support qualification programs for safety-related railway employees by documenting training completion, evaluating rule knowledge, and identifying employees requiring refresher or corrective instruction. - Develop, update, and maintain clear and accurate training materials, assessments, and supporting documents for virtual and in-person delivery. - Maintain up-to-date knowledge of regulatory requirements, rulebook changes, and industry best practices. - Monitor regulatory and industry expectations related to railway employee training, qualification, operating rules compliance, and safety-critical performance. - Create, revise, and maintain company operating rulebooks, including developing new rules and updating existing procedures as needed. - Support the continued development and improvement of on-the-job training programs and related learning materials. - Support continuous improvement of training programs, documentation, and instructional materials. - Ensure consistency between instructor-led content, e-learning content, and mentorship material. - Collaborate with operations leaders to identify training needs, address knowledge gaps, and provide rule-related guidance. - Partner with field operations, supervisors, and subject matter experts to ensure training reflects current terminal, yard, industrial switching, and mainline operating environments. - Perform operational support tasks between training sessions, including rulebook updates, procedure improvements, eLearning development, and documentation work. Qualifications - Strong knowledge of railway operations, rules, and safe work procedures. - Working knowledge of train and yard operations, switching practices, movement authorities, signals, radio procedures, job briefings, and track protection concepts. - Ability to effectively deliver clear, structured instruction in both virtual and in-person environments. - Strong communication, facilitation, and mentoring skills. - High attention to detail and accuracy in training materials and evaluations. - Strong organizational skills and ability to manage multiple training sessions and priorities. - Comfortable learning and using digital platforms and tools required for training delivery. - Willingness to learn software tools critical for training development and delivery, including Microsoft 365, Articulate Storyline 360, Articulate Rise 360, and related tools. - High level of attention to detail and a commitment to producing clear, accurate, and effective training materials. - Practical understanding of railway field operations gained through direct operational experience. - Ability to translate complex railway rules and field procedures into practical, scenario-based learning activities for employees with varying levels of operational experience. - Strong self-starter with the ability to work independently when required. Requirements - Minimum five (5) to seven (7) years of railway operations experience in the United States and/or Canada, including demonstrated knowledge of rules application, safe work procedures, field operations, and safety-critical railway practices. - Minimum three (3) years of experience delivering training, rules instruction, or employee skill assessment. - Canadian Rail Operating Rules (CROR) for Canada or General Code of Operating Rules (GCOR) for the United States knowledge/experience required. - Experience supporting railway employee qualification, re-qualification, rule compliance, or safety-related training oversight is preferred. - Valid driver’s license. - Able to travel, including internationally. - Availability to work remotely from a home office, with preference for candidates located in or near Houston, TX or Salt Lake City, UT. - Ability to obtain and maintain a safety-critical medical as per company and regulatory standards. - Experience designing or updating training programs, learning content, or instructional materials is an asset. - Operational experience in freight, industrial, terminal, yard, or short line railway environments is considered an asset. Note This description outlines the core expectations and responsibilities of the Technical Trainer of Safety role. It is not intended to limit the assignment of additional duties or be considered an exhaustive list. It provides clarity on the level of experience, expertise, and capability required for successful performance in this position.

Role Description The Training Coordinator is a subject matter expert on workforce development for people with disabilities. This position works to design, develop, coordinate and disseminate high-quality professional development and training for the staff of the state funding agency, Tennessee Department of Human Services, Division of Rehabilitation Services (TN DHS/DRS), as well as community rehabilitation agencies that are funded to provide services for the customers with disabilities served by TN DHS/DRS. - Educational services are grounded in research and align with professional standards established by nationally recognized disability and employment organizations. - Most trainings will be delivered virtually, with some in-person sessions. - Trainings will support professionals who provide employment services by building skills in areas such as: - Career exploration - Job search strategies - Employer engagement - Job accommodations - Assistive technology - Job support services - Connecting individuals with community resources/services - Collaborates with professionals in the field who develop and/or assist in presenting specialized topics, as needed. - Carries out additional tasks and responsibilities based on the requirements of the TN DHS/DRS contract scope of services and direction of supervisor. - The overall goal of this role is to enhance skills and promote best practices among professionals working to improve employment outcomes for people with disabilities. - This position is primarily remote, with some travel required. Company Description The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. - UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. - As Tennessee’s flagship land-grant university, its footprint spans the entire state. - The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. - The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. - UT Knoxville considers its employees its number one asset, focusing on work-life balance, compensation, and innovation leadership. - Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. - The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. - The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. - It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!