• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams • Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development • Own and manage the Operations training calendar and team capacity • Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions • Translate operational feedback and performance trends into actionable training improvements and new learning initiatives • Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs • Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Role Description The Technical Trainer of Safety is responsible for delivering instructor-led virtual and in-person training for railway operating employees across North America. This position supports adult education, instructional design, and standardized program delivery through clear, consistent instruction on railway operating rules, safe work procedures, train, and yard movement practices, switching operations, communications, track protection, and operational best practices. This role may be performed remotely from home; however, preference will be given to candidates based in or near Houston, TX or Salt Lake City, UT to support operational alignment, travel needs, and proximity to key railway locations. The Technical Trainer of Safety contributes to workforce competence through effective training, proficiency evaluation, regulatory alignment, and ongoing qualification support for safety-related railway employees. Roles and Responsibilities - Deliver instructor-led virtual and in-person training sessions covering operating rules, safe work procedures, and operational best practices. - Teach and support company-specific operating rules, including rules influenced by Canadian Rail Operating Rules (CROR) and industrial rulebooks aligned with the General Code of Operating Rules (GCOR). - Provide instruction on rail-specific operating practices including train and yard movements, switching, radio communication, signal awareness, track authority, protection of employees and equipment, and job briefing expectations. - Evaluate employee proficiency and support qualification, re-qualification, and corrective training as required. - Support qualification programs for safety-related railway employees by documenting training completion, evaluating rule knowledge, and identifying employees requiring refresher or corrective instruction. - Develop, update, and maintain clear and accurate training materials, assessments, and supporting documents for virtual and in-person delivery. - Maintain up-to-date knowledge of regulatory requirements, rulebook changes, and industry best practices. - Monitor regulatory and industry expectations related to railway employee training, qualification, operating rules compliance, and safety-critical performance. - Create, revise, and maintain company operating rulebooks, including developing new rules and updating existing procedures as needed. - Support the continued development and improvement of on-the-job training programs and related learning materials. - Support continuous improvement of training programs, documentation, and instructional materials. - Ensure consistency between instructor-led content, e-learning content, and mentorship material. - Collaborate with operations leaders to identify training needs, address knowledge gaps, and provide rule-related guidance. - Partner with field operations, supervisors, and subject matter experts to ensure training reflects current terminal, yard, industrial switching, and mainline operating environments. - Perform operational support tasks between training sessions, including rulebook updates, procedure improvements, eLearning development, and documentation work. Qualifications - Strong knowledge of railway operations, rules, and safe work procedures. - Working knowledge of train and yard operations, switching practices, movement authorities, signals, radio procedures, job briefings, and track protection concepts. - Ability to effectively deliver clear, structured instruction in both virtual and in-person environments. - Strong communication, facilitation, and mentoring skills. - High attention to detail and accuracy in training materials and evaluations. - Strong organizational skills and ability to manage multiple training sessions and priorities. - Comfortable learning and using digital platforms and tools required for training delivery. - Willingness to learn software tools critical for training development and delivery, including Microsoft 365, Articulate Storyline 360, Articulate Rise 360, and related tools. - High level of attention to detail and a commitment to producing clear, accurate, and effective training materials. - Practical understanding of railway field operations gained through direct operational experience. - Ability to translate complex railway rules and field procedures into practical, scenario-based learning activities for employees with varying levels of operational experience. - Strong self-starter with the ability to work independently when required. Requirements - Minimum five (5) to seven (7) years of railway operations experience in the United States and/or Canada, including demonstrated knowledge of rules application, safe work procedures, field operations, and safety-critical railway practices. - Minimum three (3) years of experience delivering training, rules instruction, or employee skill assessment. - Canadian Rail Operating Rules (CROR) for Canada or General Code of Operating Rules (GCOR) for the United States knowledge/experience required. - Experience supporting railway employee qualification, re-qualification, rule compliance, or safety-related training oversight is preferred. - Valid driver’s license. - Able to travel, including internationally. - Availability to work remotely from a home office, with preference for candidates located in or near Houston, TX or Salt Lake City, UT. - Ability to obtain and maintain a safety-critical medical as per company and regulatory standards. - Experience designing or updating training programs, learning content, or instructional materials is an asset. - Operational experience in freight, industrial, terminal, yard, or short line railway environments is considered an asset. Note This description outlines the core expectations and responsibilities of the Technical Trainer of Safety role. It is not intended to limit the assignment of additional duties or be considered an exhaustive list. It provides clarity on the level of experience, expertise, and capability required for successful performance in this position.

Role Description The Training Coordinator is a subject matter expert on workforce development for people with disabilities. This position works to design, develop, coordinate and disseminate high-quality professional development and training for the staff of the state funding agency, Tennessee Department of Human Services, Division of Rehabilitation Services (TN DHS/DRS), as well as community rehabilitation agencies that are funded to provide services for the customers with disabilities served by TN DHS/DRS. - Educational services are grounded in research and align with professional standards established by nationally recognized disability and employment organizations. - Most trainings will be delivered virtually, with some in-person sessions. - Trainings will support professionals who provide employment services by building skills in areas such as: - Career exploration - Job search strategies - Employer engagement - Job accommodations - Assistive technology - Job support services - Connecting individuals with community resources/services - Collaborates with professionals in the field who develop and/or assist in presenting specialized topics, as needed. - Carries out additional tasks and responsibilities based on the requirements of the TN DHS/DRS contract scope of services and direction of supervisor. - The overall goal of this role is to enhance skills and promote best practices among professionals working to improve employment outcomes for people with disabilities. - This position is primarily remote, with some travel required. Company Description The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. - UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. - As Tennessee’s flagship land-grant university, its footprint spans the entire state. - The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. - The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. - UT Knoxville considers its employees its number one asset, focusing on work-life balance, compensation, and innovation leadership. - Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. - The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. - The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. - It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!

Role Description The Instructional Design and Training Specialist is responsible for overseeing the internal training team. They play a pivotal role in leading a team of instructional designers to create engaging, effective, and scalable learning experiences. This role combines leadership, project management, and instructional design expertise to ensure the successful delivery of learning solutions aligned with organizational goals. Additionally, the Specialist is responsible for writing and editing the learning content for end-user training and creating job aids and documentation. - Provide Acentra Health Program Director, Client Training Manager, or Acentra Health Learning Director with project and content development expertise and management. - Oversee the design and development of learning programs from concept to delivery. - Manage one or more workstreams. - Manage timelines, resources, and stakeholder expectations. - Ensure projects are delivered on time, within scope, and aligned with quality and team standards. - Provide guidance on the day-to-day activities of internal training team members, including prioritization of work, development and execution of work plan tasks, coordination of resources, and meeting plans. - Prepare and maintain documentation and all course materials for role-based education. - Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM). - Review and approve learning materials including eLearning, instructor-led training, job aids, and blended learning solutions. - Manage the development and implementation of training programs for the assigned applications and impacted end users. - Act as a resource to aid in E-Learning course development, ongoing new hire education, go-live/end-user support, and other duties pertinent to onboarding & education. - Ensure learning solutions are inclusive, accessible, and measurable. - Collaborate with subject matter experts, business leaders, and other L&D team members. - Translate business needs into effective learning strategies. - Communicate project status and outcomes to stakeholders. - Establish and maintain design standards, governance, and best practices. - Evaluate learning effectiveness and recommend improvements. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - Bachelor degree or equivalent experience in lieu of a degree may be considered. - A minimum of 7 years of progressive experience in instructional design, focused on employee training, with at least 5 years in a senior role. - Ability to pass a National Agency Check Investigation (NACI). - Proficiency in authoring tools (e.g., Articulate Storyline, Adobe Captivate), LMS platforms, and multimedia tools. - Strong understanding of adult learning theory, instructional design models, and assessment strategies. - Excellent communication, collaboration, and organizational skills. - Experience managing multiple projects and leading cross-functional teams. - Strong strategic thinking, analytical, and presentation skills, with the ability to use data to inform decisions and demonstrate the impact of learning initiatives. - Strong leadership, communication, and collaboration skills, capable of gathering stakeholder needs and executing a strategy to meet them. - Experience with HR technology solutions and platforms that support employee engagement and feedback. Requirements - Masters Degree (preferred). - Proven experience leading training development in a decentralized model, collaborating with multiple stakeholders with various training needs (e.g., technology, compliance, customer care, etc.), and establishing a governance structure that enabled strategy execution. - Knowledge of Accessibility standards. - Certifications in instructional design. - Project management experience preferred. - Highly proficient in Microsoft Office 365 Suite. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.