Role Description The Director, Provider Operations builds, scales and optimizes Oscar's provider data management, contracting, and credentialing processes. This role is responsible for setting the vision and strategy for provider operations and data functions, and designing processes that improve Oscar's capabilities in serving members and providers. The role does this by working with partners and stakeholders cross-functionally to take ideas from vision to implementation. You will report into the Vice President, Network Operations. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. Pay Transparency: The base pay for this role is: $147,549 - $193,658 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses. Responsibilities - Strategic Leadership & Team Development - Provide strategic leadership and operational oversight for the end-to-end provider data lifecycle, ensuring the precise and timely execution of provider credentialing, contract loading, and daily data management. - Lead, coach, and develop a high-performing, multi-tiered team of managers and individual contributors; foster a culture of continuous learning, accountability, and psychological safety. - Establish clear organizational structure, governance, and support systems that shield the team from distractions and empower them to execute key strategic initiatives. - Act as a trusted, collaborative partner to Product, Tech, Markets, and Clinical Operations to design, build, and deliver next-generation provider operations capabilities that support aggressive company growth and market expansion targets. - Operational Excellence & Scalability - Architect and implement foundational, industry-standard processes and data models that allow the provider data and contracting infrastructure to scale seamlessly alongside the business. - Champion the adoption of industry best practices to ensure all operational processes and internal tools are highly extensible, efficient, and integrated with modern technology stacks. - Lead the team in surface-level and deep-dive diagnostics to identify data, process, and technology bottlenecks. Establish robust KPIs and monitoring dashboards to proactively flag operational issues, leveraging these insights to maintain our standing as a leading health plan. - Efficiency, Automation & Compliance - Identify and execute opportunities for automation (e.g., RPA, AI integrations) across mature, stable workflows to replace manual intervention, reduce turnaround times, and eliminate human error. - Drive administrative expense savings and optimize total cost of care by identifying and executing on process improvements, technical tooling investments, offshore resource optimization, and strategic vendor partnerships. - Guarantee 100% compliance with all applicable state and federal laws, regulatory mandates (e.g., No Surprises Act, CMS requirements), and accreditation standards (NCQA). - Adapt to evolving business needs by leading critical ad-hoc initiatives and specialized projects as assigned. Qualifications - A bachelor's degree or 5+ years of operating experience - 10+ years of work in operations, health insurance, data analysis and/or consulting - 5+ years of experience building, coaching and developing operational teams - 5+ years experience with network operations, provider data management and contracting processes - 5+ years prior successful experience developing and managing large scale initiatives coordinating with internal and external stakeholders - 5+ years of experience designing and improving business process for optimization as well as standing up accompanying operating and technical procedures - 5+ years of experience using data to influence business decisions - 5+ years of experience program management Bonus Points - Proven history of managing high-impact initiatives and pitching complex business cases to secure alignment from executive leadership. - Proficiency in SQL, Lean Six Sigma, or other process improvement methodologies - Deep understanding of data architecture and optimizing data management workflows - Direct experience operating within service-oriented organizational structures - Comprehensive knowledge of NCQA credentialing, CMS standards, and the No Surprises Act. - Prior success in deploying or refining enterprise-level MDM or Provider Data Management systems. - Demonstrated ability to apply AI, RPA, or data analytics to improve roster accuracy and processing speed. - Background in leading distributed teams and overseeing external BPO or vendor partnerships. Benefits - Medical, dental, and vision benefits - 11 paid holidays - Paid sick time - Paid parental leave - 401(k) plan participation - Life and disability insurance - Paid wellness time and reimbursements

Role Description We are seeking a highly organized and detail-driven Remote Operations & Workflow Specialist to support daily processes, manage scheduling tasks, and help ensure workflows move efficiently from start to finish. This fully remote role is ideal for someone who enjoys keeping systems structured, tracking progress, and maintaining organization across multiple moving parts. In this position, you will play a key role in supporting both client-facing and internal operations by: - Organizing incoming requests - Monitoring timelines - Ensuring tasks are completed accurately and on schedule You will communicate with clients and team members to gather important details, provide updates, and ensure all information is properly documented and up to date. This role is best suited for someone who is proactive, dependable, and comfortable working independently while balancing multiple responsibilities. Strong attention to detail, organization, and clear communication are essential to maintaining smooth and efficient workflows. Qualifications - Strong organizational and communication skills - High attention to detail and effective time-management abilities - Comfortable using digital tools, scheduling platforms, and online systems - Ability to work independently in a remote environment - Administrative, coordination, or customer service experience is a plus, but not required Requirements - Coordinate daily workflow activities and monitor task progress - Organize incoming requests and ensure timely movement through each stage - Manage scheduling, confirmations, and process updates - Communicate with clients and team members to gather details and provide updates - Track outstanding items and follow up to ensure completion - Maintain accurate and organized records within internal systems Benefits - 100% remote, work-from-home flexibility - Flexible scheduling options - Structured onboarding and ongoing training - Continuous support and access to team resources - Opportunity to build valuable operations and coordination skills Company Description - Fully remote position - Supportive and collaborative team environment - Opportunities for long-term growth and development - Applicants must be authorized to work in the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions

Role Description Nous sommes à la recherche d’un(e) agent(e) des opérations de l’expérience client pour soutenir une entreprise fintech en forte croissance, à l’intersection de la résolution de fraudes, de la LBA (lutte contre le blanchiment d’argent) et du recouvrement. Ce rôle joue un rôle clé dans la protection des actifs de l’entreprise tout en offrant un service empathique et de grande qualité à des clients en situation financière difficile. Il s’agit d’une opportunité 100 % à distance, au sein d’un environnement hautement collaboratif et axé sur la technologie, qui exploite des outils modernes, notamment des systèmes d’intelligence artificielle internes, afin d’améliorer l’efficacité et l’innovation. Responsibilities - Gestion des dossiers : Gérer et résoudre des dossiers liés à la fraude, à la LBA et aux comptes en souffrance, tout en assurant la conformité aux politiques internes et aux exigences réglementaires. - Recouvrement et soutien aux clients : Travailler directement avec des clients en défaut de paiement, proposer des solutions empathiques tout en réduisant les risques financiers. - Communication avec les clients : Gérer les communications entrantes et sortantes avec des clients commerciaux et particuliers, consigner avec précision toutes les interactions. - Collaboration interfonctionnelle : Collaborer avec les équipes de fraude, LBA, opérations de comptes et opérations réglementaires afin de résoudre les dossiers. - Amélioration des processus : Identifier des occasions d’optimiser les flux de travail et d’améliorer l’efficacité opérationnelle. - Traitement de fin de mois : Soutenir le traitement précis et opportun des radiations de comptes. Qualifications - 1 à 2 ans d’expérience en recouvrement avec interaction client. - Expérience en fraude et/ou en LBA, requise. - Bilinguisme français/anglais, excellentes compétences en communication orale et écrite. - Capacité démontrée à gérer des conversations difficiles avec les clients, excellentes compétences en désescalade. - Aisance à utiliser plusieurs outils et systèmes simultanément, par exemple Five9 et des outils d’IA. Nice-to-Have - Connaissance des réglementations et des procédures liées au recouvrement. Benefits - Occasion de travailler au sein d’une entreprise fintech en forte croissance axée sur l’innovation dans les services financiers. - Impact direct sur la confiance des clients, la gestion des risques et le recouvrement financier. - Exposition à des outils de pointe et à des flux de travail propulsés par l’intelligence artificielle. - Culture forte axée sur la responsabilisation, la collaboration et l’amélioration continue.

Role Description Sonova Consumer Hearing USA is seeking a Marketplace Operations Specialist to support the operational execution and day-to-day administration of the Americas ecommerce and marketplace business, with a primary focus on Amazon Seller Central and related marketplace platforms. This role serves as a key operational partner to the Head of eCommerce and Amazon Key Account Manager, helping ensure strong marketplace health, catalog quality, pricing governance, issue resolution, and operational excellence across a rapidly evolving hybrid 1P / 3P business model. - Support day-to-day operational administration within Amazon Seller Central and related marketplace platforms - Manage and resolve operational cases, support tickets, platform escalations, catalog issues, inventory discrepancies, listing suppressions, account health concerns, reimbursement claims, and operational compliance matters - Monitor marketplace account health metrics and proactively identify operational risks requiring resolution - Support inbound shipment tracking, stranded inventory management, reimbursement recovery, product launches, Prime events, seasonal programs, and promotional readiness - Maintain and update PDP content, A+ content, images, variation structures, and listing attributes across marketplace platforms - Monitor marketplace pricing, buy box ownership, unauthorized reseller activity, and operational issues impacting conversion, availability, discoverability, or customer experience - Maintain dashboards, trackers, and reporting related to account health, catalog suppressions, inventory exceptions, reimbursement claims, pricing issues, operational escalations, and marketplace KPIs Qualifications - 3–5+ years of experience in ecommerce operations, marketplace operations, digital sales operations, or Amazon Seller Central environments - Hands-on experience working within Amazon Seller Central strongly preferred - Strong understanding of ecommerce workflows, including catalog management, fulfillment operations, inventory coordination, pricing governance, account health management, and marketplace administration - Experience supporting hybrid ecommerce fulfillment models, including Amazon FBA, FBM, DTC, or related marketplace operations preferred - Highly organized and detail-oriented with exceptional follow-through and the ability to manage multiple priorities - Strong analytical, communication, problem-solving, and cross-functional coordination skills - Proficiency in Microsoft Office Suite, especially Excel; experience with Shopify, Walmart Seller Center, Mirakl, ERP systems, ecommerce automation tools, or reporting tools preferred Requirements - 10% travel may be required - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform