Role Description We're seeking a versatile Designer to join our team at Hudu to own the user experience (UX) and user interface (UI) of our various digital assets. You will collaborate on the design of our products, breaking down complex ideas, and turning them into simple, elegant, user-centric solutions. We want you to create intuitive, delightful, and seamless experiences for our customers. You will help conduct user research and conduct usability testing to ensure all designs meet user and client requirements, optimize services and products for a range of clients, develop mockups for the design and development teams, and assist sales and marketing with product images for GTM and product campaigns. The essential functions include, but are not limited to the following: - UX Investigation & Optimization: Investigate user experience requirements for our digital suite, comparing existing applications to design higher-performing alternatives. - Design System Management: Utilize and maintain our existing component library to build UI elements (navigation, search, widgets). Identify gaps in the library and design new components as needed to ensure scalability. - Iterative Prototyping: Rapidly translate product ideas into high-fidelity designs. For every project, provide multiple creative solutions with a clear "Pros vs. Cons" breakdown to facilitate collaborative team decision-making. - User Research Execution: Conduct end-to-end user research and testing activities to analyze behavior and validate design decisions (rather than just providing guidance on them). - Development Handoff: Prepare clean, well-documented design files to ensure a seamless handoff to the Dev team. - Industry Literacy: Maintain a deep understanding of industry trends, best practices, and competitor products to keep our digital assets competitive. - Design System Adherence: Work strictly within established design systems to ensure consistency across all platforms, focusing on product-centric typography and layout. Qualifications - Degree or certification in Product Design, UX/UI Design, Digital Design, or a related field (Relevant professional experience is equally valued). - Minimum of four years of professional experience in UI/UX or Product Design for digital services. - A strong portfolio demonstrating shipped work for both web and mobile applications. - Expert-level proficiency in Figma (Experience with Canva is a plus for supporting marketing initiatives, but not required). - Flexible and agile understanding of mobile + web best practices. - Fluent oral and written English communication skills; ability to articulate design logic to stakeholders. Benefits - Health Insurance - 401k plan with company matching - Paid time-off - Flexible work hours - Work Life Balance

• Assist in the planning, collection, and analysis of key data to inform design decisions. • Collaborate with engineers and product managers to produce IT enterprise products. • Uncover user needs and friction points through data analysis. • Plan and produce key IT enterprise products understanding key data requirements. • Work with UX Research team to plan and analyze usability tests. • Advocate for user access and communicate directly with end users to improve user experiences. • Work on technical issues and reported bugs to enhance user experience.

Role Description This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive. As a remote, seasonal 1040 Full Service Expert, you’ll play a critical role in helping individuals across the U.S. confidently and accurately file their federal and state income tax returns. This is a fully remote position offering flexibility, professional growth, and the opportunity to make a real impact during tax season. This is a seasonal, virtual, customer-facing role. Essential Duties & Responsibilities - Prepare, review, and e-file individual federal and state income tax returns (Form 1040 series) using our secure online platforms. - Interview clients using standardized forms and tools to gather complete and accurate financial information. - Communicate directly with clients via secure video and audio platforms to review returns with clients, address questions, and obtain necessary authorizations (e.g., Form 8879 or state equivalents) for e-filing. - Request, organize, and manage tax documents, including sending and receiving Form 8879 (or state equivalents) and securely storing all relevant client documentation. - Follow defined workflows and procedures to ensure returns are accurately prepared, reviewed, and filed in a timely manner. - Provide expert tax advice in plain, everyday language, explaining how tax laws apply to the client’s individual situation. - Research complex tax issues using trusted government and industry sources. - Ensure compliance with IRS Circular 230, the Internal Revenue Code, Treasury regulations, and all relevant state and local laws. - Maintain confidentiality of sensitive personal and financial data at all times. - May be cross-trained on other product lines in order to support other queues, as needed. - Additional job duties as needed. Qualifications - A seasoned tax professional with 3+ years of paid experience preparing federal and state individual income tax returns. - Proven experience with e-filing processes and online tax software. - Strong working knowledge of IRS Circular 230 and applicable state tax regulations. - A skilled communicator who is customer-focused and passionate about helping people. - Able to deliver complex information clearly and compassionately. - Professional, friendly, and confident in remote client interactions. - A reliable and detail-oriented team player who follows defined workflows and deadlines. - Works independently in a fast-paced, virtual environment. - Demonstrates sound judgment, confidentiality, and integrity. Requirements - Active, unrestricted Enrolled Agent (EA) or CPA credential. - Active PTIN (Preparer Tax Identification Number). - Must be legally authorized to prepare and file taxes in any applicable state(s) where expertise is claimed. - Proficiency with commercial tax preparation software; TaxAct Professional experience a plus. - Access to a private, quiet workspace with a hardwired, high-speed internet connection meeting company security standards. - Must meet all licensing, certification, and bonding requirements applicable to your state of residence. - Must have (or be willing to obtain) a private, dedicated hardwired internet connection. Preferred Qualifications - Experience supporting clients in a 100% remote environment. - Prior use of TaxAct platforms. - Familiarity with client onboarding and digital documentation workflows.

• Design ownership across products and run projects independently • Improve customer-facing web and mobile app experiences • Work on internal products focusing on usability and efficiency • Solve complex problems under commercial and regulatory constraints • Start from business problems and user needs • Lead projects independently, defining solutions and shipping them • Articulate design thinking and defend decisions in discussions • Provide hands-on leadership and support to other designers