Kiva is on a mission to expand financial access to help underserved communities thrive.
U.S. Operations Intern
Location
United States
Posted
3 days ago
Salary
$800 / month
Seniority
Entry Level
Job Description
U.S. Operations Intern
Kiva
• Screening and approving loan applications alongside our review team. • Supporting borrowers via text and phone calls throughout their fundraising campaign. • Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track. • Piloting process and infrastructure improvements to our operations. • Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience. • Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva. • Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike. • Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives. • Improving training materials and resources for Capital Access Managers
Job Requirements
- At least 21 years of age or older by July 14, 2026
- Able to commit to the full 6-month term
- Strong critical thinking, with an eye for detail and ownership of your work
- Enjoys problem-solving and relationship-building
- Strong written and verbal communication
- Highly proactive and able to work independently
- Highly organized individual with an aptitude for working in a start-up environment.
- Intermediate skills in Google Docs, Word, Excel, and PowerPoint
Benefits
- Professional development and skills workshops
- Access to Kiva’s network of Kiva Fellowship and Internship Alumni
- Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
- References are gladly given for successful participants
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