• Produce and distribute monthly analytics reports and respond to ad-hoc data requests • Validate data accuracy across all reporting deliverables • Identify and implement process improvements to streamline reporting workflows • Document reporting processes and analytical methodologies to ensure team continuity • Partner with Business Intelligence teams to design and implement automated reporting solutions • Manage Change Request processes for system enhancements and reporting modifications • Manage and draft Key Business Elements (KBE) rules to support system automation and business logic • Assist with transaction activities including initiation, validation, and critical date tracking • Maintain data integrity within transaction management systems • Review and analyze lease agreements and real estate documents • Gain exposure to deal negotiation and execution with opportunity to lead transactions as skills develop

Role Description Are you ready to make a meaningful impact and build a career with purpose? Join the Interoperability team at Aetna, a CVS Health company. As a Senior Program Manager for Interoperability, you will be responsible for: - Program analytics, data requests, value modeling, and end-to-end life cycle data monitoring. - Product post-production support of the electronic exchange of clinical data, focusing on supporting business operations. - Delivering program analytics that support the product vision with a clear focus on providers, customers, regulatory, and end-user needs. - Assisting with program strategy, portfolio, and planning initiatives. - Helping with program value forecasting, tracking, and actuals. - Collaborating with Business, Clinical, Architecture, Compliance, IT, and Legal to deliver data requirements that comply with government regulations and advance our strategy for electronic clinical data exchange. The desired candidate will have proven experience as a seasoned project manager, with experience using Tableau, spreadsheets, GCP, and databases for analytics & reporting. A successful candidate is comfortable working independently in an ambiguous, changing environment. Additional Responsibilities Include: - Cross Functional Leadership: Guide technical staff, develop project plans, and ensure team accountability. - Problem Solving and Incident Management: Address production issues, troubleshoot problems, and resolve incidents efficiently. - Process Improvement: Identify and implement process improvements to enhance production support efficiency and effectiveness. - Collaboration and Communication: Work effectively with developers, testers, project managers, business subject matter experts, and other stakeholders to ensure seamless collaboration and clear communication. - Performance Monitoring and Reporting: Track key performance indicators (KPIs) and report on production support performance. - Strategic Planning: Contribute to the development and implementation of program strategy that aligns with business needs. - Vendor Management: Work with internal and external IT hardware and software vendors to ensure that organization needs are met effectively. - Leadership and Supervision: Guide and support team members, provide mentorship and development opportunities. - Documentation and Knowledge Sharing: Document procedures, processes, and solutions to ensure effective knowledge transfer within the team. - Policy and Procedure Development: Develop and implement production support policies and procedures to ensure consistency and compliance. Qualifications - A minimum of 7 years of relevant work experience in health care, insurance, or related field or completion of General Management Development Program (GMDP) with a combination of relevant experience. - Adept in data analytics. Must be able to function in Tableau, GCP, Excel, QuickBase, and other databases. - Proven track record of managing complex projects. - Experience with Electronic Health Records and Clinical Data Structure/Data Exchange. - Executive presentation skills and knowledge of PowerPoint. - Ability to effectively coordinate multiple projects simultaneously with competing priorities. - Demonstrated ability to manage complex data sets. - Demonstrated critical thinking and problem-solving skills. - Excellent oral and written communication skills. - Working knowledge of SQL. Preferred Qualifications - Ability to query using SQL. - Experience with database, BigQuery. - Medicare, Medicaid, or Individual Health Plan experience. - Familiarity with Revenue Integrity and HEDIS/STARS business functions. - Knowledge of federal regulations and compliance requirements for government business. - Process mapping and discovery experience. - Certification in SAFe Agile methodology or Project Management Professional. Education - Bachelor's degree from an accredited college or equivalent work experience is required. Pay Range The typical pay range for this role is: - $75,400.00 - $165,954.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include: - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 07/01/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

• Performs day-to-day administration of Workday and ADP, including configuration, updates, testing, and ongoing optimization • Ensure data integrity, accuracy, and alignment across systems, with particular focus on data consistency between Workday (HRIS) and ADP (payroll) and other vendor applications • Manage and troubleshoot system integrations, data feeds, and interfaces between platforms • Maintain data governance standards • Partner with IT and Finance to improve system connectivity, reporting alignment, and data architecture • Coordinate vendor relationships, upgrades, and system enhancements • Design, build, and maintain dashboards and reports using data from Workday, ADP, and other sources • Establish standardized workforce metrics (e.g., headcount, turnover, compensation, hiring funnel) and ensure consistency across reporting • Automate recurring reporting processes to reduce manual effort and improve timeliness • Deliver regular and ad hoc reporting to HR and business leaders • Analyze workforce trends, including attrition, hiring effectiveness, compensation, and organizational movement • Identify patterns and provide insights into workforce dynamics, including potential drivers of turnover or gaps in hiring performance • Translate complex data into clear, actionable recommendations for HR and business leaders • Develop executive-ready presentations and data visualizations • Identify opportunities to streamline people processes across systems • Partner with HR team members to improve data literacy and comfort with analytics • Provide guidance and support to colleagues developing reporting and analytics skills

Role Description Do you have Workday reporting expertise and a passion for developing others? Do you want to continue your career in a highly global and growing organization? We’re seeking a people manager to join our People Reporting & Analytics team at Rakuten. In this role, you will manage a portion of our team while also contributing to hands-on delivery. This role is part of the Global Workday Reporting & Analytics team - we support all 33,000+ Rakuten employees and 22,000+ contingent workers. You will consult with customers to understand their business needs and translate them into reporting solutions – emphasizing Workday capabilities like Report Writer, Calculated Fields, Dashboards, scheduling, Prism Data Sources, Discovery Boards, and Worksheets to create automated, scalable reporting. You’ll also support the implementation and adoption of a third-party people analytics platform, helping us expand trusted self-service insights across the business. This is a new role created due to the success and growth of the team. This role is ideal for an experienced Workday reporting professional who is ready to take the next step into people leadership while maintaining meaningful individual contributor work; or an existing manager looking to make a move. Please note Rakuten is a global organization, you will have the opportunity to work with teams across 5 continents. This sometimes involves meetings outside normal business hours. Key Responsibilities - Team Leadership - Lead a small team of analysts/consultants/developers (1–3), providing guidance, feedback, and career development. - Consult with HR functional teams and HR Business Partners/Generalists to understand needs, assess ROI and prioritize work. - Utilize and enhance team standards to ensure a consistent reporting environment and customer experience. - Play a lead role in the establishment of global definitions and practices. - Support the rollout of a third-party people analytics platform by overseeing requirements creation, data mapping, UAT, validation, and end-user enablement and training. - Expand reporting of team KPIs (project and ticket load, adoption, self-service enablement), driving continuous improvement. - Hands-on delivery - Translate stakeholder questions into clear requirements; consult with customers to connect insights to decisions and actions. - Monitor data quality and reconcile across sources; proactively identify enhancements to improve accuracy, performance, and user experience. - Leverage Workday capabilities (Report Writer, prompts/filters, calculated fields, matrix/advanced reports, scheduling, security) to deliver scalable outputs. - Partner with peers in HRIS and IT to ensure governance, security, and continuous improvement of reporting solutions. Qualifications - Bachelor’s degree or equivalent education/experience. - 4+ years of experience with Workday reporting. - Prior experience mentoring, coaching, or informally leading peers; 1+ years of people management experience preferred (or equivalent team lead experience with readiness to step into people leadership). - Understanding of HR functions and processes; ability to connect data to business decisions. - Ability to manage work from inception to adoption; strong program/change management skills. - Demonstrated advanced experience creating Workday reports, calculated fields, dashboards and security considerations. - Experience designing/using Workday Prism data sources, Discovery Boards, and Worksheets. - Experience with multiple Workday HCM modules (i.e. Core, Time/absence, Learning, Payroll, Recruiting). - Hands-on experience implementing or managing a third-party people analytics platform (e.g., Visier, ChartHop, Crunchr, One Model, or others) preferred. - Strong Excel skills for use with data review and testing. - Comfortable navigating Workday security domains and following data governance practices; exercises excellent judgment with sensitive data. - Proactive mindset with a focus on automation, self-service enablement, and continuous improvement. - Clear, concise communication skills; able to explain technical solutions in business-friendly terms. - Excellent problem-solving and systems thinking; curiosity to ask “why” and iterate on solutions. - High attention to detail, accuracy, and follow-through; adaptable to changing priorities. - Collaborative working style and strong relationship-building skills across global teams. Benefits - Discretionary bonus - Health, vision, dental insurance - 401k matching - PTO - Volunteer Time Off (VTO) - Other employee benefits as the company implements Compensation At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. USD $99,306.00 - $171,612.00 annually