• Content Engine and Calendar: Own the content calendar, the publishing rhythm, and the content strategy across every channel, producing content that spans the full lifecycle from prospect to lead to customer to retention. • Together with PMM, Solutions/Enablement, & CX Knowledge, this person turns launches, partnerships, and brand moments, including event and demand gen needs, into a steady, proactive flow of content rather than one-off scrambles. • This includes building repeatable, low-friction content models and automating the rinse-and-repeat work with AI. • Social and Brand Voice: Run Builder Prime's social presence and make it louder, more entertaining, and unmistakably built for contractors. • Lead with short-form video and reels over Meta, TikTok, YouTube, and write in a voice that is brash but not crass. • This role sets the tone and consistently shows up where our audience actually is. • Lifecycle and Email Strategy: Audit our sales and marketing email sequences end-to-end, then own the strategy and content for new and reworked sequences in partnership with marketing ops. • Map the right message to the right stage across prospect, lead, customer, and retention. Strategy and copy live here, while the technical send stays with marketing ops. • Sales and CX Content: Coordinate with the Solutions and Engagement Director and the Senior CX Knowledge & Content Lead to ensure sales enablement and customer experience content aligns with the overall company content strategy. Make sure prospects, new customers, and existing customers each get the right material at the right moment, from pitch support through onboarding, adoption, and expansion. This person ensures Sales, CX, and Marketing are all producing content that aligns in vision, tone, brand, and narrative.

Role Description They are seeking a Content Designer (UX Writer) to support a large-scale onboarding transformation initiative, focused on migrating and optimizing employee onboarding experiences within ServiceNow and Workday. This role will execute high-volume, user-facing content including UI microcopy, notifications, task instructions, and email communications, ensuring clarity, consistency, and usability across onboarding journeys. The designer will play a key role in helping Cisco scale onboarding content across an initial 10-country rollout, with expansion to over 100 countries. Working closely with the AI Content Strategist, Product Designers, and cross-functional teams, this individual will: - Translate content frameworks into clear, concise, and effective user-facing copy. - Iterate quickly based on feedback and system constraints. - Ensure content aligns with tone, voice, and technical limitations. This role is highly execution-focused and ideal for someone comfortable working in ambiguity, managing high volumes of content, and contributing to a foundational enterprise transformation. Qualifications - 3+ years of UX writing or content design experience - Proven experience writing microcopy for UI components (buttons, labels, errors, notifications) - Experience supporting system-driven workflows (ServiceNow, Workday preferred) - Ability to write within character limits and technical constraints - Strong collaboration with designers, PMs, and strategists - Experience iterating content rapidly based on feedback and testing - Understanding of content hierarchy, tone, and voice consistency - Exposure to AI or chatbot content design (nice-to-have) - Familiarity with global content considerations (translation, localization) - Portfolio or work samples demonstrating UX writing capabilities Requirements - Content writing - Copywriting - User experience - Digital content - Writing skills - Customer experience - Content strategy - Design - Content creation - Copy editing Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

Role Description For the role of Lead Content Distribution Engineer, Media Processing and Distribution is looking for a candidate specializing in caching technology, distributed networking, and operational experience in CDN edge services. This role will join the Product Engineering organization as part of the Media Distribution Technology team which develops and maintains CDN configurations for all CDNs in the Disney Distribution Mesh. - Configure and manage CDN configurations in the Disney Distribution Mesh - Actively manage OpenCache deployments with ISPs globally - Actively review performance metrics across our caching infrastructure for improvements (in concert with operations and performance management teams) - Review capacity and ensure alignment with global distribution strategy - Oversee Day-to-Day operations of Disney Distribution Mesh - Participate in tooling development to integrate 3rd party CDNs into unified control plane - Operational Management Contact for CDN support – actively managing incidents via communication with CDN support teams - Identifying areas for caching configuration tuning and adjustment - Work to solve caching issues in concert with our operations and engineering organizations - Provide consultation on caching solutions to internal stakeholders - Provide senior tier-3 on call evaluation, escalation and support Qualifications - Minimum of 7 years of experience managing caching solutions - Understanding of streaming video protocols (HLS) and how it interacts with caching - Ability to perform Network Troubleshooting - Effective communication, written and verbal - Passion for troubleshooting and debugging - Experience in a Content Distribution Network environment - Knowledge of video players and impact on cache logic - Bachelors degree required Requirements - Preferred experience with: - HTTP/DNS/Internet Architecture - Caching (Varnish) - Web Serving (NGINX, HAProxy) - Cloud Technologies (AWS, GCP) - Scripting Languages (Python, et al) - Security Protocols (SSL Certificates, TLS) - Configuration Management (Ansible, AWX) Benefits - The hiring range for this remote position is $135,400 - $181,600 per year, which factors in various geographic regions. - The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. - A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: English (Australia) Audio Generalist Evaluator Expert Type: Contract Compensation: $50/hour Location: Remote Commitment: 10–20 hours/week Role Responsibilities - Transcribe and optimize audio and video content in English (Australia). Ensure clarity, accuracy, and adherence to guidelines. - Develop and document evaluation standards. Create rubrics and guidelines for consistency across evaluations. - Conduct model testing and grading. Evaluate outputs for accuracy, completeness, and clarity. - Support benchmarking and quality assurance. Participate in QA cycles to maintain consistency and reliability. - Collaborate with project leads to resolve ambiguities and improve task design. Qualifications - Strong writing, editing, and critical thinking skills. - Ability to work independently and manage time effectively. - Native or near-native fluency in English (Australia). - Familiarity with Australian English, regional vocabulary, and slang. - Ability to transcribe and analyze English audio content. - Available to commit 10–20 hours per week. Requirements - College students or recent graduates. - Background in linguistics, humanities, social sciences, journalism, or technical disciplines. - Experience with transcription, annotation, localization, or research workflows. - Familiarity with differences between Australian English and other English varieties. - Interest in AI, language models, or applied research environments. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.