• Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. • Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond. • Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. • Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.

• Partner with Sales and Customer Success to deeply understand customer requirements, translate them into technical solutions, and serve as a trusted advisor from initial evaluation through deployment and expansion • Lead technical discovery to map customer workflows, identify automation opportunities, and design agent architectures that deliver measurable value • Build and optimize AI agents—configuring workflows, writing and refining prompts, and tuning agent behavior to meet customer requirements • Own integrations between Zip AI agents and customer systems (ERPs, CLMs, ticketing, TPRM, and other procurement tools) using middleware and iPaaS platforms • Drive successful implementations end-to-end—scoping requirements, documenting architecture, testing configurations, troubleshooting issues, and ensuring smooth go-lives • Enable customer teams to manage and improve their agents, building confidence and long-term self-sufficiency • Gather insights on how customers are deploying AI agents, identify emerging patterns, and deliver structured feedback to Product and Engineering

• You'll lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity. • Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow. • Setting the team's strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard. • Coaching your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center. • Hiring, developing, and retaining a skilled SA team that's equally credible with developers, architects, product leaders, and content teams. • Evolving the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly. • Connecting Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role Block is building the next generation of commerce experiences for merchants and PSPs through Afterpay, Cash App Pay, Clearpay, and Cash App Afterpay. As part of Block's Solutions Engineering team, you will be a senior technical leader driving complex partner and merchant integrations. You'll work directly with business development, sales, and product teams to deeply understand customer needs, showcase our APIs and services, and solve challenging technical problems that accelerate adoption. You Will Partner with Sales & Account Management to support sellers integrating with our platform, and co-sell Cash App Afterpay's Developer Platform. Design and deliver technical solutions, including building proof-of-concepts, custom reports, sample integrations, and troubleshooting complex issues. Be a trusted technical advisor - translating business requirements into scalable integration approaches and advocating for best practices.