• Process bi-weekly U.S. hourly payroll using ADP Workforce Now (WFN), ensuring accuracy, timeliness, and compliance with company policies and applicable regulations. • Serve as backup processor for semi-monthly U.S. salaried payroll and UK payroll operations. • Administer child support orders, garnishments, tax levies, and other payroll deductions. • Respond to payroll-related inquiries from employees and management. • Coordinate and process verifications of employment with third-party providers. • Assist with payroll audits, reconciliations, and year-end activities as needed. • Manage the full contractor lifecycle, including HRIS recordkeeping, status changes, renewals, and terminations in ADP WFN for record keeping purposes. • Process contractor payments twice monthly through Deel. • Serve as primary system administrator for Deel, including user administration, reporting, data integrity, and process optimization. • Ensure contractor records remain accurate and compliant with company policies and applicable regulations. • Assist with the administration of employee benefit programs including medical, dental, vision, life insurance, disability, and other voluntary benefits. • Serve as primary owner and administrator of the Benefits Portal within ADP Workforce Now. • Configure and manage the annual Open Enrollment process in ADP Workforce Now. • Coordinate Evidence of Insurability (EOI) processes for employees electing supplemental life insurance coverage. • Manage domestic partner affidavit documentation and eligibility verification. • Research and resolve enrollment discrepancies between ADP Workforce Now and benefit carriers/vendors. • Troubleshoot and maintain benefit vendor file feeds and integrations. • Conduct benefits non-discrimination testing and support annual compliance requirements. • Assist employees with benefits questions and enrollment issues. • Prepare and distribute annual ACA reporting, including Forms 1095-C and 1094-C. • Understand state-mandated leave programs, ensure accurate tracking and work with the appropriate HRBP for related employee communications. • Manage medical support order verification requests. • Respond to unemployment insurance claims and employment verification requests. • Maintain compliance with federal, state, and local payroll and benefits regulations. • Maintain data integrity across payroll, benefits, and contractor management systems. • Support system implementations, enhancements, testing, and troubleshooting activities. • Generate recurring and ad hoc reports for Payroll, HR, Benefits, and Finance stakeholders. • Serve as backup system administrator for ADP Workforce Now (WFN) and for UK payroll system (iHCMs) and international payroll system (Deel). • Identify opportunities to improve payroll, benefits, and HR administrative processes through automation and system enhancements. • Support special projects as assigned, including SharePoint administration and maintenance of employee-facing payroll, benefits, and HR resource content. • Develop and maintain process documentation, training materials, and standard operating procedures. • Participate in cross-functional initiatives supporting Payroll, HR, Finance, and Operations.

Role Description You will join a growing EMEA Payroll Hub in Poland, where you’ll take ownership of accurate and timely payroll delivery. In this hands-on role, you will manage end-to-end payroll processes and collaborate closely with HR, Finance, and external vendors. With a strong focus on French payroll, you’ll build deep expertise and take full responsibility in a complex, multi-country environment. Over time, your scope may expand to additional French-speaking countries such as Belgium, Luxembourg, Morocco, and Algeria. Qualifications - Experience in payroll management, particularly in a multi-country environment. - Strong understanding of French payroll processes. - Ability to collaborate with HR, Finance, and external vendors. Requirements - Proven track record of accurate and timely payroll delivery. - Strong analytical and problem-solving skills. - Excellent communication skills in both French and English. Benefits - Opportunity to work with a diverse team of over 23,000 professionals. - Access to future technologies and innovation. - Engagement in a culture of collaboration, decisiveness, and accountability.

• Process end-to-end payroll for U.S.-based employees on a weekly, bi-weekly, semi-monthly, or monthly basis. • Ensure accurate calculation and processing of wages, overtime, bonuses, commissions, deductions, and garnishments. • Review and validate payroll data for completeness and accuracy prior to payroll submission. • Manage payroll adjustments, off-cycle payments, retroactive pay, and final pay calculations. • Coordinate with HR, Finance, and Benefits teams to ensure employee records are maintained accurately. • Reconcile payroll reports and investigate discrepancies. • Support payroll audits and maintain payroll documentation. • Ensure compliance with federal, state, and local payroll regulations. • Assist with year-end payroll activities including W-2 processing and tax reporting. • Respond to employee payroll inquiries and resolve payroll-related issues in a timely manner. • Manage user account provisioning, modifications, and deactivations within Active Directory. • Support payroll system access requests and role-based security assignments. • Maintain user access controls in compliance with internal security policies. • Collaborate with IT teams to troubleshoot user access and authentication issues. • Conduct periodic access reviews and support audit requirements. • Assist in onboarding and offboarding processes related to payroll and HR systems access. • Document system access procedures and maintain accurate records. • Generate and analyze payroll reports for management and regulatory requirements. • Monitor payroll compliance with company policies and applicable laws. • Support SOX, internal, and external audits. • Recommend process improvements to enhance payroll accuracy and operational efficiency.

Role Description The Payroll Bureau Pensions Administrator role is a great opportunity for someone who is looking to work closely with customers, solve meaningful challenges, and make a tangible impact through technology. You'll gain exposure to modern SaaS products, work alongside experienced professionals, and have opportunities to broaden your skills across both technical and business areas. Combined with Civica's flexible, inclusive culture and strong focus on career progression, it's an excellent opportunity for someone looking to grow, contribute, and build a long-term career in a company that values both its people and its purpose. - Maintain Payroll Bureau procedures in general and for each customer. - Ensure the operational delivery of all customers, focusing on managed services to the agreed customer service levels and as outlined in processing checklists. - Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data. - All statutory pension monthly and annual returns are made in a timely manner. - Calculating employee and employer Pension contributions and adjusting as required. - Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation. - Completion of end-of-year activities per customer. - Involvement with implementation of new allocated customer business or changes to their pension set-up. - Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements. - Build up relationships with all contacts, providing outstanding customer service and regular meetings. Qualifications - CIPP qualified or interested in completing payroll qualification, sponsored by Civica. - Experience working with payroll software. - Great organisational and numeracy skills, working to deadlines and completing complex tasks. - Knowledge of relevant UK legislation, tax laws and Pension auto enrolment. Benefits - ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - ✔ Days of Difference – Up to 3 extra days off for volunteering. - ✔ Pension Contributions – 5% employer match to support your future. - ✔ Income Protection – Up to 75% salary cover for long-term illness. - ✔ Life Assurance – 4x salary tax-free lump sum. - ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). - ✔ Private Medical Insurance – Fast access to private healthcare. - ✔ Health Cash Plan – Claim back physio, therapies & more. - ✔ Dental Insurance – Cover for routine & emergency care. - ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - ✔ Affinity Groups – Join employee-led communities. - ✔ Bounty Bonus – Refer a friend & get rewarded. Company Description At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.