• Independently advise, lead and execute complex projects in the banking and insurance sectors for our clients • Take ownership of eliciting, analyzing, and designing requirements, including regular coordination with project teams and relevant stakeholders • Implement legal and regulatory requirements and ensure compliance within projects • Build and maintain collaborative relationships and foster open, transparent communication with our clients

• Perform follow-up activities on outstanding insurance medical claims for Medicare, Medicaid, Commercial and Specialty insurance/program payors. • Analyze, screen, and correct claim issues. • Process appeals, write-offs, and determine if patient billing is necessary. • Submit appeals and reconsiderations on claim denials via practice management system, payor portals, or mail. • Analyze daily claim rejections from our clearing house, screen claims for pre-authorization, request and submit medical records. • Work closely with the Coding, Payment Posting, Managed Care Operations, Provider Enrollment, and Clinical Operations to resolve claim issues. • Review and respond to insurance correspondence letters related to recoupments, refunds, eligibility or additional requests from payors. • Assist customer service team in resolving patient billing concerns or disputes. • Verify patient benefits and insurance eligibility, perform claims status verification, navigate through insurance websites for specific payor guidelines, and effectively communicate findings to insurance companies, management team, and clinical departments. • Completes all other duties as assigned.

Title: Title Associate Location: Wausau United States Full time job requisition id JR1600 Job Description: Connexus Credit Union - Who We Are Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest. As an employer, we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve. Connexus offers an Amazing Benefits package: • 20 days of paid time off • 10 paid holidays • 16 hours of paid Volunteer Time Off • 401K Retirement with up to 6% employer match • Excellent Health, Dental, Vision insurance, including multiple plan options • Health Savings Account with generous employer contributions • Employer paid Life insurance, Short-Term and Long-Term Disability • Tuition Reimbursement from $4,000 - $7,000 per calendar year • Robust Learning and Development program that includes an annual professional development stipend About the Role Reporting to the Title Operations Manager, the Title Associate plays a meaningful role in helping our members by answering title questions, guiding state title transfers, and ensuring liens are processed accurately. This role follows established policies, procedures, and regulatory requirements while supporting the perfection of security interests for vehicle, recreational, and marine collateral, as well as managing UCC filings. The title associate works closely with loan processors, internal departments, business partners, and state and federal agencies to resolve title and contract discrepancies, enhance processes, and contribute as a positive, and collaborative team member. Strong organization, attention to detail, and a genuine commitment to delivering an exceptional member experience are key to success in this role. This hybrid position is based at our Corporate Cove location in Wausau, WI, with a minimum of two days in the office and three days working from home each week. Responsibilities Engage directly with members via incoming calls, texts, and online banking to discuss their loan titles, handing follow-up as need to address questions. Provides exceptional customer service in all interactions, while achieving established efficiency goals. Resolve moderately complex member inquiries, complaints, and escalations related to Title Operations. Provide support to members navigating state-to-state title transfers through the DMV and Department of Natural Resources, ensuring accurate and efficient lien processing. Maintain current knowledge of state-specific requirements to assist members through the transfer process. Perform assigned title operation duties independently and within established department timeframes and service levels. Accurately process and perfect all credit union security interests related to vehicle, recreational, and marine titles, as well as UCC filings, to mitigate risk and ensure timely completion. Effectively track and resolve title discrepancies within the collateral management system. Meet or exceed established individual and department performance goals, metrics, service level expectations, and timeframes. Utilize the required forms and processes for each state effectively, building a strong knowledge base to better serve members nationwide. Effectively interact and utilize the processes of third-party business partnerships, state and federal title agencies, and other stakeholders related credit union security interests. Effectively and efficiently perform duties to record, track, report, retain, monitor, assess, and release credit union security interests within established timeframes. Identify and report procedure and process improvement opportunities to the manager. Follow established authorizations and controls and processes for the department. Ability and willingness to work a flexible schedule. Comply with all state and federal laws that govern security interests to include the Uniform Commercial Code (UCC) as they pertain to your job duties, including BSA. Position Requirements High school diploma or equivalent is Required. 2+ years of loan or title-related processing within a financial institution or related industry is Required. Previous work experience demonstrating accuracy and attention to detail is Required. Connexus Credit Unions Employer Recognitions 2026 Best Place to Work in IT, Computer World Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35

• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Generate leads through networking, referrals, and company-provided resources • Educate clients on available policies and coverage options • Follow up with prospects to close sales and maintain customer satisfaction • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team