Call Center - Member Contact Center Rep 1
Location
United States
Posted
3 days ago
Salary
$17 - $32 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Call Center - Member Contact Center Rep 1
Nuvision Federal Credit Union
Role Description The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as: - Processing deposits and withdrawals - Reviewing account information and credit/card transactions - Processing loan payments - Providing basic online banking support This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and are responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. - Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. - Provides basic member service transactions, with quality and accuracy. - Consults with members, identifies needs, offers solutions, and follows up on any pending transactions. - Holds conversations that matter with members either in person or over the phone. - Recommends other products and services such as ancillary products as appropriate. - Performs various duties including but not limited to: - Opening all new Member Accounts: Savings, Checking, Money Market, Trust, Certificates, and IRA. - Completing all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. - Recommending other products and services as appropriate. - Performs a wide variety of account maintenance including but not limited to: - Changes of address - Name changes - Adding/updating account set up - Adding/updating joint owners - Adding/updating beneficiaries - Closing accounts - Processing deceased accounts - Notary services - Identifies and reports any suspicious behavior or suspected fraud activity. - Completes all required training and compliance modules. - Treats all co-workers and members with respect. - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Maintains member and other sensitive information with confidentiality. - Other related duties as assigned. Qualifications - 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals. - Basic understanding of financial products and services. - Professional verbal skills and etiquette. - Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam. - Excellent follow up. - Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. - Excellent written skills (Email) – Grammar and Spelling. - Member service and organizational skills. - Work well with other departments – Team player. - Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature. - Willingness to make a difference. - Personable and professional. Education - High School Diploma or equivalent. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement
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Title: GUEST SERVICES AGENT (PART TIME) Location: Location(s) Warren Conference Center and Inn - 529 Chestnut Street, Ashland, MA, 01721, United States Categories Customer Service/Sales - HOURLY Brand Flik Hospitality Group Part Time Job ID 1513974 Job Description: Flik Hospitality Group We are hiring immediately for part-time GUEST SERVICES AGENT positions. Location: Warren Conference Center and Inn - 529 Chestnut Street Ashland, Massachusetts 01721. Note: Online applications accepted only. Schedule: Part-time, Days may vary (7:00 am to 3:00 pm and 3:00 pm to 11:00 pm). Weekend and holiday availability is required. More details upon interview. Requirement: Prior hospitality experience is preferred. Willing to train. Fixed Pay Rate: $18.00 per hour. Free meals, uniforms, and laundering service available at select locations. We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1513974. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.aimo Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today. What makes FLIK click? Our people. The decisions, actions, and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage value and recognize their contributions. We keep our people renewed, excited, and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. 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