• Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program • Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria • Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity • Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams • Identify and support follow-up opportunities with Sales and Customer Success • Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one • Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle • Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery • Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports • Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment • Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans • Manage multi-workstream engagements including planning, milestones, and dependencies • Drive proactive RAID management • Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health • Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes • Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership • Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements • Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success • Contribute to delivery playbooks and methodologies • Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements • Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services • Build strong stakeholder relationships across customers and internal teams • Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes • Drive alignment and accountability for delivery outcomes • Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging • Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication • Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout • Mentor junior team members and share best practices • Support standardization of delivery processes • Travel 20–30% as required

• Evaluate sales forecasts and execute inventory purchases that support sales optimization, turn expectations, and in-stock goals across a high-SKU assortment. • Leverage AI-powered demand forecasting platforms to translate signals into actionable replenishment decisions — and bring the judgment to know when manual intervention improves on the model. • Own and maintain supplier configurations and replenishment parameters within planning and ERP systems across your assigned vendor base. • Investigate forecast exceptions and drive accuracy and bias improvement through data-informed adjustments. • Monitor key inventory KPIs and drive corrective action. Build and maintain reporting in Looker, Excel, and AI-driven analytics tools that goes beyond describing what happened to recommending what to do next. • Partner with Merchandising and Marketing to develop strategies that move aged inventory. • Work closely with suppliers to ensure follow-through on replenishment orders and forecasted commitments. • Liaise with Billing and Accounting on invoicing and receipt discrepancies. • Track orders from PO submission through EDI confirmation and receipt into fulfillment centers. • Recommend stock balance transfers between warehouse locations based on demand signals and fulfillment data. • Champion ongoing improvement in planning systems, data quality, and processes. Proactively identify and pilot AI and automation opportunities — anomaly detection, automated reorder triggers, scenario modeling — and share what works with the broader team.

• Support the business development pipeline • Help CR Leads research and qualify prospective clients — farmers, food processors, cooperatives, and food entrepreneurs across the country. • Manage outreach cadences and CRM records in HubSpot to keep opportunities organized and moving. • Draft follow-up communications, proposals, and scope summaries with guidance from senior CR team members. • Join discovery and qualification calls to take notes, identify client needs, and learn how great consultative conversations are structured. • Coordinate the handoff between the CR team and our service providers so that every new client starts their engagement feeling confident and well-informed. • Track pipeline activity and flagging opportunities that need attention before they go cold. • Participate in CR team meetings and contribute to how we think about prospecting, outreach, and our approach to new markets.

• Provides advanced expertise in contract management, negotiation, and administration. • Ensures compliance and operational excellence. • Supports proposal development, contract execution, subcontract administration, and performance monitoring. • Collaborates with cross-functional teams to achieve organizational objectives. • Reviews solicitation requirements for items of concern and takes appropriate actions. • Prepares and issues Requests for Proposals (RFPs) and Requests for Quotations (RFQs). • Coordinates and leads the contractual and cost portions of proposal kickoff meetings. • Provides guidance and support during the proposal process. • Negotiates complex contract transactions to obtain the best value. • Conducts cost/price analysis to determine reasonableness of cost/price. • Administers contracts and subcontracts in accordance with organizational policies.