• Build strong, consultative relationships with clients and become a trusted extension of their team. • Partner with clients and internal stakeholders to develop account strategies that support fleet goals and business objectives. • Manage day-to-day client requests and activities while ensuring alignment with client policies, priorities, and expectations. • Proactively identify opportunities to improve fleet performance, reduce costs, and enhance operational efficiency. • Take ownership of client challenges, leveraging critical thinking and problem-solving skills to deliver effective solutions. • Analyze fleet data and reporting to provide insights and recommendations that support informed decision-making. • Serve as the voice of the customer, partnering with internal teams to enhance processes, programs, and client outcomes. • Collaborate with subject matter experts to resolve inquiries quickly and efficiently in a high-volume environment. • Support client compliance initiatives by executing policies, monitoring adherence, and communicating non-compliance concerns to key stakeholders. • Develop expertise in Fleet Resources, Customer-Facing Technology, vehicle specifications, and upfit solutions to provide exceptional client guidance. • Lead client-specific projects and contribute to initiatives that strengthen and grow the Fleet Assist program.

• Drive revenue through strategic US channel partners, including, but not limited to: - CDW - SHI - Presidio - GuidePoint Security - CompuNet • Establish and expand executive and field-level relationships within assigned partner accounts • Build and execute structured enablement plans that result in measurable pipeline and deal progression • Coordinate cross-functional resources (SEs, support, leadership) to accelerate partner success • Own forecast accuracy and pipeline discipline within Salesforce • Meet and exceed revenue targets through partner-sourced and partner-led opportunities • Lead joint business planning with clear performance metrics and accountability • Recruit and onboard net-new partners that meet defined qualification thresholds • Maintain strong channel alignment and effectively manage deal flow within program guidelines

• An Account Manager owns the day-to-day customer service and support for their assigned clients to deliver best-in-class service and ensure all client needs and objectives are met. • This role is responsible for ensuring project deliverables and timelines align with client service agreements and requirements, service levels are achieved, identified issues are resolved timely, and client satisfaction is achieved. • This role works in tandem with the Account Executive to ensure the client’s strategic plan is executed. • Functions include, but are not limited to: Providing timely responses to all client inquiries and addressing all client needs. • Can prioritize competing priorities effectively and/or request support when needed. • Works effectively across organizations to resolve client needs with a sense of urgency. • Learns from Account Executive to better understand client utilization and needs. • Ensures full understanding of client benefit package intent. • Effectively and proactively communicates with clients and ensures that all communications are easy to understand. • Delivers quality products in every interaction. • Continues to focus and invest time in learning the Liviniti product suite and process interworking. • Preparing account management-related documents such as member documents, meeting reports, and other client communications and correspondence. • Ensuring all discussions are documented, and follow-ups are captured and delivered to committed timelines. • Maintaining current work-in-progress records and archives of past project information as appropriate. • Validating all systems accurately reflects their intent. • Provide proactive communication with clients. • Abide by all obligations under HIPAA related to Protected Health Information (PHI). Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.

Role Description Under the direction of the Medicare Compliance Director, serves as a Sr SCHIP Account Manager for Broadspire. - Attends new client takeover meetings. - Ensures that MMSEA Section 111 Mandatory Insurance Reporting federal requirements are met for clients and carriers. - Works directly with clients and Client Services coordinating all efforts related to CMS matters. - Ensures that quality data, products, and services are delivered in support of SCHIP compliance. Benefits - Pay and incentive plans that recognize performance excellence. - Benefit programs that empower financial, physical, and mental wellness. - Training programs that promote continuous learning and career progression while enhancing job performance. - Sustainability programs that give back to the communities in which we live and work. - A culture of respect, collaboration, entrepreneurial spirit, and inclusion. Company Description At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. - We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. - Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values. When you accept a job with Crawford, you become a part of the One Crawford family. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V. Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity.