• Serving as a trusted advisor to the Executive Commercial Leader and NAM senior sales leadership in Grid Automation North America (GA NAM) • Responsible for driving, optimizing and scaling the sales operations and commercial function to support achieving the ambitious growth of $300MM for GA NAM in 2026 • Partnering with the NAM senior sales leadership team and the global cross-functional teams within the business to drive commercial excellence • Enabling revenue growth and ensuring the sales organization runs effectively and efficiently • Supporting the team in maximizing sales productivity and ensuring that systems and tools are effectively utilized • Embracing a culture of continuous improvement and lean to influence outcomes and make meaningful impact across the organization.

• Own the North America Customer Health Dashboard and analysis of the top challenges. • Lead Operational Reviews (with the ITR Leaders) of Customer Health and the key KPI’s impacting our success at a customer level. • Actively support multiple NAM Level KPIs and processes that are indicators of Customer Health (Customer Events & Escapes, RCA/TIL & NCR Prioritization & NCR Regional Management inclusive of the CX Surveys) • Serve as SME for NAM on ITR processes that directly impact the KPI. • Use LEAN principles and Problem-Solving tools to provide recommendations to address underperformance or improve existing performance. • Work closely with the Quality Organization and Value Streams on countermeasures. • Work with Global Continuous Improvement team as needed to determine if a Kaizen is needed or other Global support. • Build and lead cross-functional teams. • Industrialize process changes and influence cultural change to develop constituency support. • Establish a sustainable operational rhythm with all key stakeholders to ensure accurate and timely cooperation between the teams on analysis required and actions for each group. • Lead strong integration with all functional teams involved and drive a disciplined operating process. • Support successful closure of outage escalation issues for assigned region stakeholders via the Daily Management (War Room) process. • Assist portfolio/district stakeholders to ensure outage issues and risks are reviewed expeditiously.

• Collaborate with executive & sales leadership to develop and execute sales strategies • Oversee annual planning, manage territories and accounts, quota setting, and resource allocation to achieve revenue targets • Evaluate current capabilities, identify gaps, and prioritize development activities in sales enablement • Develop and maintain onboarding and training plans by role type • Collaborate closely with sales leadership & finance on forecasting and pipeline management • Deliver proactive, actionable recommendations based on analytics to drive revenue growth • Identify areas for improvement across the sales and channel organization

• Build and own comprehensive capacity planning models that forecast staffing needs, enrollment projections, and resource allocation across all departments. • Design and implement operational dashboards and metrics that provide real-time visibility into business performance and unit economics. • Lead quarterly and annual financial planning cycles, including budgeting, forecasting, and scenario modeling to support strategic decision-making. • Partner with department heads to create data-driven operational models, cadences, and visibility that improve efficiency, reduce costs, and maintain service excellence. • Establish financial controls, reporting systems, and audit processes that ensure accuracy and compliance as we scale. • Translate complex financial and operational data into clear insights and recommendations for executive leadership and board-level reporting.