Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
Director, Client Engagement
Location
United States
Posted
1 day ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Director, Client Engagement
Med-Metrix
Role Description The Director, Client Engagement is responsible for providing the leadership to maintain the daily performance excellence of their team while enhancing the relationship with each client. - Provide assistance/resolution to external and internal client inquiries - Prepare reports or logs as required - Act as a technical expert in regard to financial class responsibility, to answer questions raised by clients and team members - Maintain a current working knowledge of all healthcare related issues and regulations, especially Government payors and Managed Care contracts - Work collaboratively with Operations to ensure proper internal controls and operation procedures are followed - Comply with organizational and company policies and procedures - Analyze and solve problems quickly and thoroughly - Establish realistic goals and priorities concurrent with organizational objectives - Adhere to all company policies and procedures including but not limited to those identified within the Standards of Business Conduct and the Employee Handbook - Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism - Assist with internal control failure remediation efforts - Become knowledgeable of internal control responsibilities through training and instruction - Responsible and accountable for internal control performance within their area of responsibility - Participate in the internal controls self-assessment process - Ensure concerns with internal control design or performance and process changes that impact internal control execution are communicated to management - Possess a full and complete understanding of the internal control requirements within their area of ownership/responsibility - Responsible and accountable for internal control implementation and performance within their area of ownership/responsibility - Ensure proper internal control change management protocol is followed - Establish accountability for internal control performance within their area of ownership/responsibility - Promote the importance, residual benefits, and high priority nature of effective internal control performance - Responsible for ensuring that remote client access is disabled for terminated or transferred employees when applicable in a timely fashion - Other duties as assigned - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards - Understand and comply with Information Security and HIPAA policies and procedures at all times - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications - Bachelor’s Degree required or equivalent years experience - 10 years min. experience in a hospital business office setting, vendor or similar setting - 3-5 years minimum prior Management experience required - Proficient in Insurance and Self Pay financial reporting and managing KPIs required - Knowledge of governmental, legal, and regulatory provisions related to collection activity - Knowledge of insurance company practices regarding reimbursement - Proficiency in Microsoft Office Suite - Strong interpersonal skills, ability to communicate well at all levels of the organization - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses - High level of integrity and dependability with a strong sense of urgency and results oriented - Excellent written and verbal communication skills required Requirements - Occasional travel to client sites is required - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes Physical Demands - While performing the duties of this job, the employee is occasionally required to move around the work area - Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones - Extend arms; kneel; talk and hear Mental Demands - The employee must be able to follow directions, collaborate with others, and handle stress Work Environment - The noise level in the work environment is usually minimal Company Description Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
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Qualified applicants will receive consideration without regard to: actual or perceived race, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), national origin, ancestry, citizenship status, religion, color, age, creed, sexual orientation, marital status, gender identity or gender expression (including transgender status), protected medical condition as defined by applicable state or local law, genetic information, physical or mental disability, veteran status and military service, or any other characteristic protected by local, state, or federal laws and ordinance. For more information about your rights under Equal Employment Opportunity, visit: - EEOC Know Your Rights - USERRA Rights - Family and Medical Leave Act (FMLA) - Employee Polygraph Protection Act (EPPA) - E-Verify (English and Spanish) - Right to Work (English and Spanish) We strive to make our Career opportunities website accessible to all users. If you need an accommodation to participate in the application or hiring process, please email the Talent Acquisition team at careers@pharma.com . This email is not for general employment inquiries or vendors; rather it is strictly for applicants who require assistance. The Company does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for any fees, commission, or any type of payment related to unsolicited resumes or CVs except as required in a written agreement between the Company and the recruitment agency or party requesting payment of a fee. Under certain state law, we may be required to provide a reasonable estimate of the salary range for the jobs covered by this description. Actual salary determinations will take into account factors such as work location, prior education or training and experience, job related knowledge, and demonstrated skills aligned with the Company’s internal leveling guidelines and benchmarks. Resumes may be considered in the order they are received.
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