• You independently advise on and design agile IT projects and implement legal and regulatory requirements in the banking sector • Elicitation, analysis and management of requirements are core responsibilities, as well as coordinating with business units and development teams • You actively support the optimization and further development of IT systems and processes • You maintain a collaborative working relationship and open communication with our clients

• Responsible for the provisioning of access for new and current caregivers; this includes the process of creating, maintaining, and removing user accounts to various systems, ensuring the right level of access at the right time • Provides customer support and tier 2 support for end user community • Demonstrates intermediate knowledge of provisioning and fulfillment of access requests for IT primary services • Serves as an escalation path for troubleshooting moderately complex access issues • Works independently to provision access to moderately complex systems in a timely, highly-accurate fashion, taking direction from senior team members, supervisor, manager or director • Performs multiple tasks simultaneously, completing assigned tasks on time • Supports the vision, mission and values of the organization in all respects • Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change • Provides and maintains a safe environment for caregivers, patients and guests • Conducts all activities with the highest standards of professionalism and confidentiality • Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings • Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate • May perform additional duties of similar complexity within the organization, as required or assigned

Role Description As a Senior Business Analyst at Kainos, you’ll play a critical role in ensuring that the solutions we deliver meet the real needs of our customers and their users. You’ll work closely with delivery teams, product colleagues, and clients to understand complex business needs, articulate problems clearly, and design cost-effective digital solutions that make a tangible difference. Sitting between business and technology, you’ll translate ambiguity into clarity - helping teams move forward with confidence, purpose, and shared understanding. - Leading analysis activities to ensure solutions meet user and business needs - Articulating problems and processes clearly to both technical and non-technical stakeholders - Facilitating workshops and discussions to drive alignment and decision-making - Translating business requirements into clear, actionable user stories - Managing and refining backlogs to ensure priorities and value are well understood - Modelling as-is and to-be business processes to support change and buy-in - Supporting delivery teams to design cost-effective, high-quality solutions - Building trusted relationships with stakeholders and delivery teams - Working within commercial and delivery constraints while maintaining quality Qualifications - Experience delivering bespoke software in agile teams for external clients - UK public sector or healthcare experience (essential) - Strong understanding of the full delivery lifecycle, from analysis through to live service - Excellent stakeholder management skills, with confidence to challenge constructively - High-quality user story writing and backlog management experience - Strong business process modelling and facilitation skills - Broad understanding of business and technology, with awareness of industry trends - Comfortable working to tight deadlines in complex environments - Experience working in multi-disciplinary delivery teams Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

• Help ensure today is safe and tomorrow is smarter • Contributes to project success by influencing individuals on and outside of your team • Collects information by engaging in dialogue with staff, reviewing databases, and interpreting reports • Produces reporting on an as-needed basis (daily, weekly, monthly) • Determines business metrics to meet ongoing organizational or client informational needs • Provides data analytics and key insights • Collects detailed project requirements; collaborates with developers to create future state automated workflows • Highlights and defines Key Performance Indicators (KPIs) to measure performance across different sections