• Responsible for the provisioning of access for new and current caregivers; this includes the process of creating, maintaining, and removing user accounts to various systems, ensuring the right level of access at the right time • Provides customer support and tier 2 support for end user community • Demonstrates intermediate knowledge of provisioning and fulfillment of access requests for IT primary services • Serves as an escalation path for troubleshooting moderately complex access issues • Works independently to provision access to moderately complex systems in a timely, highly-accurate fashion, taking direction from senior team members, supervisor, manager or director • Performs multiple tasks simultaneously, completing assigned tasks on time • Supports the vision, mission and values of the organization in all respects • Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change • Provides and maintains a safe environment for caregivers, patients and guests • Conducts all activities with the highest standards of professionalism and confidentiality • Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings • Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate • May perform additional duties of similar complexity within the organization, as required or assigned

• Help ensure today is safe and tomorrow is smarter • Contributes to project success by influencing individuals on and outside of your team • Collects information by engaging in dialogue with staff, reviewing databases, and interpreting reports • Produces reporting on an as-needed basis (daily, weekly, monthly) • Determines business metrics to meet ongoing organizational or client informational needs • Provides data analytics and key insights • Collects detailed project requirements; collaborates with developers to create future state automated workflows • Highlights and defines Key Performance Indicators (KPIs) to measure performance across different sections

• You independently advise on, design, and lead traditional and agile IT projects for our clients • Capturing, analyzing, and managing requirements are core responsibilities • Coordination with business units and development teams • Supporting the optimization and further development of IT systems and processes • Collaborative partnership and open communication with our clients

• Liderar el análisis funcional y la definición de requisitos relacionados con los procesos de siniestros • Coordinar iniciativas y proyectos de evolución del área de siniestro