Role Description As our Resident Experience Coordinator, you will be a key point of contact for residents throughout their journey with HomeCrew. You will proactively reach out to residents at important moments — from their initial inquiry to move-in, post-move-in follow-up, quarterly check-ins, and move-out. Your job is to make sure residents feel welcomed, heard, and supported while helping us maintain a high-quality resident experience. This is not just an administrative role. This role directly impacts resident satisfaction, move-in experience, retention, referrals, and the reputation of our brand. What You’ll Do - Call new resident inquiries promptly and warmly - Call residents on the day of move-in - Call residents the day after move-in - Call residents a few days after move-in - Call residents one week after move-in - Conduct quarterly check-in calls with current residents - Call residents during the move-out process - Ask satisfied residents for referrals - Gather feedback about onboarding, move-in, and overall satisfaction - Document all conversations clearly and accurately in our systems - Escalate concerns or issues quickly to the appropriate team member - Identify recurring feedback or friction points to help improve the resident experience What Success Looks Like - Residents feel welcomed, supported, and cared for - Onboarding and move-in process scores stay high - Resident satisfaction remains strong - Follow-up calls are completed consistently and on time - Issues are identified early before they become larger problems - Referrals increase from current and outgoing residents - Communication is clear, professional, and well documented Qualifications - Extremely friendly, warm, and professional - Excellent spoken and written English - Strong phone presence with the ability to build trust quickly - Highly organized and detail-oriented - Reliable and consistent with follow-through - Calm, empathetic, and a good listener - Comfortable asking for feedback and referrals - Tech-savvy and able to keep accurate notes in a CRM or communication system - Proactive and able to spot problems early - Committed to high standards, not just checking boxes Preferred Experience - Customer service - Client success - Hospitality - Property management - Tenant communication - Leasing support - Virtual assistant or remote support roles - Experience in resident-facing or customer-facing roles is a strong plus. This Role Is Probably Not a Fit If You - Dislike talking on the phone - Sound low-energy, robotic, or disengaged - Need to be reminded repeatedly to follow up - Struggle to stay organized - Do not enjoy building relationships with people - Prefer task completion over creating a high-quality experience - See this as “just a VA job” rather than a role that directly impacts reputation, retention, and referrals Benefits - Your work will have a direct impact on the resident experience - You’ll help people feel at home during an important life transition - You’ll be part of a growing company with clear standards and real purpose - You’ll have meaningful ownership, not just random tasks - You’ll help shape the voice and experience of our brand

Role Description Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

Role Description Are you a driven professional fluent in German and ready to advance your career in beautiful, sunny Greece? At Mercier Consultancy, we are seeking a serious, motivated German-Speaking Customer Care candidate for a world-renowned automotive manufacturer. This position provides a fantastic opportunity to deliver excellent customer service and advance your career while immersing yourself in the vibrant culture and Mediterranean lifestyle. - Deliver exceptional customer service to German-speaking customers. - Resolve inquiries and issues efficiently, ensuring customer satisfaction. - Utilize systems and tools proficiently to assist customers. - Collaborate with the team to maintain high standards of support. Qualifications - Exceptional fluency in German (both written and spoken) is required. - Minimum English proficiency equivalent to a B2 level. - Strong communication and interpersonal skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 2 Extra Salaries Per Year - Continuous Support before and during your stay in Greece - Fully Paid Training from Home - Health Insurance - And Much More... Company Description

Role Description Are you a driven professional fluent in German and ready to advance your career in beautiful, sunny Greece? At Mercier Consultancy, we are seeking a serious, motivated German-Speaking Customer Care candidates for a world-renowned automotive manufacturer. If you are looking to experience life abroad, enabled by a fully paid relocation package and an experienced team supporting you, then this is your chance. This position provides a fantastic opportunity to deliver excellent customer service and advance your career while immersing yourself in the vibrant culture and Mediterranean lifestyle. - Deliver exceptional customer service to German-speaking customers. - Resolve inquiries and issues efficiently, ensuring customer satisfaction. - Utilize systems and tools proficiently to assist customers. - Collaborate with the team to maintain high standards of support. Qualifications - Exceptional fluency in German (both written and spoken) is required. - Minimum English proficiency equivalent to a B2 level. - Strong communication and interpersonal skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 2 Extra Salaries Per Year - Continuous Support before and during your stay in Greece - Fully Paid Training from Home - Health Insurance - And Much More... Company Description