Role Description Are you a driven professional fluent in German and ready to advance your career in beautiful, sunny Greece? At Mercier Consultancy, we are seeking a serious, motivated German-Speaking Customer Care candidates for a world-renowned automotive manufacturer. If you are looking to experience life abroad, enabled by a fully paid relocation package and an experienced team supporting you, then this is your chance. This position provides a fantastic opportunity to deliver excellent customer service and advance your career while immersing yourself in the vibrant culture and Mediterranean lifestyle. - Deliver exceptional customer service to German-speaking customers. - Resolve inquiries and issues efficiently, ensuring customer satisfaction. - Utilize systems and tools proficiently to assist customers. - Collaborate with the team to maintain high standards of support. Qualifications - Exceptional fluency in German (both written and spoken) is required. - Minimum English proficiency equivalent to a B2 level. - Strong communication and interpersonal skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 2 Extra Salaries Per Year - Continuous Support before and during your stay in Greece - Fully Paid Training from Home - Health Insurance - And Much More... Company Description

Role Description Are you a driven professional fluent in German and ready to advance your career in beautiful, sunny Greece? At Mercier Consultancy, we are seeking a serious, motivated German-Speaking Customer Care candidates for a world-renowned automotive manufacturer. If you are looking to experience life abroad, enabled by a fully paid relocation package and an experienced team supporting you, then this is your chance. This position provides a fantastic opportunity to deliver excellent customer service and advance your career while immersing yourself in the vibrant culture and Mediterranean lifestyle. - Deliver exceptional customer service to German-speaking customers. - Resolve inquiries and issues efficiently, ensuring customer satisfaction. - Utilize systems and tools proficiently to assist customers. - Collaborate with the team to maintain high standards of support. Qualifications - Exceptional fluency in German (both written and spoken) is required. - Minimum English proficiency equivalent to a B2 level. - Strong communication and interpersonal skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 2 Extra Salaries Per Year - Continuous Support before and during your stay in Greece - Fully Paid Training from Home - Health Insurance - And Much More... Company Description

Role Description You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. - Guide customers through questions, concerns, or challenges they encounter while using the product or service - Listen actively to understand the root of the issue and provide clear, effective solutions - Record detailed call information for auditing, reporting, and follow-up purposes - Maintain and update customer records to ensure accurate and current information - Identify opportunities to introduce customers to new or enhanced services that meet their needs - Provide recommendations and guidance in a way that adds value and enhances the overall customer experience Qualifications - Strong communication skills - Ability to listen and understand customer needs - Detail-oriented - Calm under pressure Requirements - Experience in customer service, preferably in healthcare - Proficient in using customer relationship management (CRM) software - Ability to work independently in a remote environment Benefits - Full-time employment - Work from home flexibility - Supportive work environment

Role Description The Customer Service Specialist I provides routine customer support across inbound calls, outbound calls, email, web chat, and back-office service functions. This role supports customer satisfaction and service level agreement adherence by completing daily operational tasks, assisting with transaction processing, researching customer issues, documenting interactions, and helping resolve processing errors in accordance with established program guidelines. - Provide routine inbound call, outbound call, email, and web chat support to customers while delivering courteous, accurate, and timely service. - Perform back-office support activities to assist Customer Service operations and program requirements. - Support customers in submitting and processing origination and disbursement transactions, or create and submit transactions on behalf of the customer when required. - Assist customers with award origination and disbursement processing and help identify and resolve related processing issues. - Conduct customer outreach to support resolution of batch edits, processing errors, missing documents, missing signature pages, and data correction issues. - Provide monitoring support and follow-up for batch processing issues, edit code rejects, and requested issue resolution activities. - Log new cases and update existing cases to document each customer interaction conducted by phone, email, or web chat in the web-based agent desktop application. - Perform the required manual process to link each phone communication to the appropriate open case. - Perform manual linking and unlinking of award records and promissory notes or agreements to serve notes. - Analyze COD borrower data integrity issues identified by the customer and support issue resolution activities. - Research and confirm COD processing status for items such as promissory notes, batch status, entrance counseling, exit counseling, borrower information, grant recipient information, and borrower-servicer data. - Execute all support services in compliance with customer processing requirements, published program guidelines, quality expectations, and service level agreements. Qualifications - High school diploma or GED. - 0 to 2 years of call center experience. - 0 to 2 years of customer service, public relations, or related support experience. - Ability to obtain and maintain a security clearance. - Ability to adapt and perform successfully during periods of high call volume. - Ability to provide effective customer service and interact tactfully and courteously with the public. - Strong written and verbal communication skills. - Strong listening skills with the ability to interpret and clarify customer-provided information. - Strong commitment to providing quality service and resolving customer concerns. - Ability to build and maintain positive working relationships and rapport with customers. - Strong attention to detail and accuracy. - Ability to work effectively under pressure. - Ability to convey enthusiasm, energy, and sincerity over the phone. Preferred Qualifications - Experience supporting customers in a call center, contact center, help desk, or service operations environment. - Familiarity with case logging, case updates, and web-based customer service applications. - Experience supporting transaction processing, issue follow-up, or customer outreach activities. - Exposure to batch processing support, data correction activities, or status research in a structured program environment. - Experience working in an SLA-driven customer support setting. - Associate degree or additional training in customer service, communications, business support, or a related field. Job Specific Skills - Customer service support - Call center operations - Case logging and documentation - Transaction processing support - Batch processing issue follow-up - Customer outreach - Data integrity review - Status research and issue resolution - SLA adherence - Written and verbal communication