• Own complex UX problems and create high-quality user experiences • Design the UX in ongoing projects alongside client UX designers • Push for best practices and expand existing UX patterns • Contribute to documentation outlining standards and methodologies

• Design the core Sortie ops platform: realtime, dispatch, scheduling, booking, freight, and maintenance workflows used daily by real operators • Define how conversational AI and traditional UI coexist in a single product, including when to surface a component, when to stay in text, and how to transition between the two • Own the design system that supports both information-dense dashboards and conversational interfaces • Design the customer-facing booking portal, which must be co-brandable with the operator's identity • Work directly with engineering and operations, you'll ship constantly • Spend time with actual operators to understand how dispatchers, pilots, and freight handlers think about their work

• Shape and own design for ODS and movement platform; creating intuitive workflows that enhance data practitioner and software engineer productivity and delight • Contribute to and help drive adoption of patterns and components for operational, data-dense UIs (runs, pipelines, lineage, diffs) that scale across the platform • Identify opportunities for innovation through research, incident analysis, and technical insight; sequence delivery for measurable impact • Create cohesive, end-to-end experiences with guardrails over gates (paved paths, templates, defaults) to reduce errors • Partner with product and engineering to define and improve how we measure experiences • Anticipate emerging needs and help frame design problems early • Drive end-to-end design for interdependent workflows • Craft and validate prototypes that effectively communicate solutions • Establish scalable design practices and foundational patterns • Scope and negotiate realistic deliverables with partners • Mentor designers and partner teams; help grow shared understanding and adoption of effective design practices • Co-create strategy with product and engineering leadership to drive critical initiatives for your product area • Facilitate workshops with technical stakeholders; build consensus on implementation, trade-offs, and sequencing • Articulate compelling design solutions and decision rationale to senior leadership, connecting technical challenges to business outcomes • Lead through influence across teams to ensure coherent, cross-surface experiences (UI, IDE/CLI, APIs)

• Own UX problems end-to-end. Take work from discovery through execution with minimal oversight—framing the problem, validating direction, and delivering high-quality designs. • Lead your own research. Plan and conduct interviews, usability tests, and exploratory research; synthesize findings into clear insights that influence product direction. • Design with precision and speed. Create flows, wireframes, prototypes, and high-fidelity designs using Figma, FigJam, and Figma Make, leveraging AI tools to explore and iterate efficiently. • Work through ambiguity. Make thoughtful tradeoffs across usability, security, technical constraints, and business goals. • Prototype and validate early. Build lightweight prototypes and run quick, scrappy testing when needed to reduce risk and improve outcomes. • Partner closely with Product and Engineering. Collaborate as an equal partner, not a service function, to shape priorities and solutions. • Communicate clearly. Present research findings and design decisions to teammates and leaders with confidence and clarity. • Raise the bar. Contribute to UX standards, accessibility, and design systems, and help improve the overall quality and consistency of our products. • Mentor by example. Provide guidance and feedback to other designers through strong craft and thoughtful critique.