Virtru

Role Description The Developer Experience team is a new and growing practice at Virtru, focused on empowering developers to build with Virtru tools and the OpenTDF open source ecosystem. We're seeking a Documentation Engineer to join the team at a pivotal moment in our growth. As a Documentation Engineer, your responsibilities will include: - Docs as a Product: Own Virtru's developer documentation end-to-end — information architecture, content quality, user experience, and the platform it runs on. Benchmark our docs against industry-leading developer experiences and lead the roadmap that gets us to that bar. - Interactive & Accessible Documentation: Design and ship interactive docs experiences — embedded code samples, runnable examples, API explorers, video walkthroughs — that meet developers where they are. Hold a high bar for accessibility, performance, and the kind of polish that makes docs feel delightful rather than obligatory. - Content Production: Write cookbook-style guides, tutorials, conceptual explanations, and reference material. Produce screencasts and video walkthroughs for high-impact developer workflows. - Working API Examples: Treat code samples as first-class documentation. Build and maintain a library of working, copy-pasteable, version-tested API examples across our supported SDKs and languages — examples that compile, execute, and demonstrate the actual workflows developers care about. - Docs Infrastructure: Own the documentation platform — site generation, CI, preview environments, content tooling, search, analytics — and improve it as a first-class engineering surface, not a black box you write into. - Agentic Coding: Use modern agentic coding tools (Claude Code, Cursor, and similar) fluently to ship docs content, infrastructure, code samples, and process improvements at speed. - Documentation Processes: Establish and own the processes that make documentation scale — contribution guides, style guides, review SLAs, audit cadence, and the workflows that let SDK engineers and internal teams contribute high-quality content. - Cross-Team Collaboration: Partner with the Developer Experience team, SDK teams, product managers, and the open source community to ensure documentation evolves alongside the platform. Qualifications - 5+ years in technical writing, documentation engineering, developer experience, or developer education roles, with software developers as the primary audience. - Documentation as a craft: a portfolio of clear, accurate, well-structured developer documentation you can point to and discuss in depth. - Docs-as-code experience: comfort opening PRs against the docs platform itself — modifying site generators, CI workflows, content tooling, and search infrastructure. - Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and producing actionable roadmaps. - UX and accessibility sensibility: an understanding of how developers navigate docs, where they get stuck, and what good information architecture feels like in practice. - Comfort with agentic coding workflows (Claude Code, Cursor, or similar) as a daily tool for shipping docs and infrastructure. - Content production fluency: strong writing, ability to produce screencasts and video, and the judgment to know which format fits which audience. - Familiarity with APIs, SDKs, and developer workflows. - Code examples as a craft: experience producing and maintaining working, runnable code samples in at least one major SDK language. - Comfort with autonomy: defining and owning your scope on a small, fast-moving team. Requirements - Prior software engineering experience, or a background as a product manager working closely with developer-facing teams. - Experience with documentation platforms such as Docusaurus, Mintlify, ReadMe, or similar. - Familiarity with OpenAPI specifications or interactive API documentation. - Open source community participation or contributions. - Experience with security, encryption, or data privacy products. Benefits - Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays). - A $1,500 annual Learning & Development Stipend. - Frequent company-sponsored team celebrations. - Access to an Employee Assistance Program. - Access to Headspace, a mental health app. - A flat 3% contribution to your retirement account. - A high degree of flexibility for personal appointments and emergencies. - Competitive compensation. - Generous parental, medical, and bereavement policies. - Uncapped commissions for Sales roles. - 401K contribution and stock options. - Full medical, dental, and vision benefits. - New Hire Swag and IT Welcome boxes. - Structured semi-annual 360° performance reviews.

• Lead system design and architecture reviews for Windows kernel and user-mode components • Create and maintain architectural documentation, including authoring and reviewing ADRs (Architecture Decision Records), to ensure alignment with overall software architecture • Guide API design, data modeling, and integration patterns for Windows driver and service development • Provide technical direction for complex features and initiatives involving Windows file systems, security, and system-level integration • Drive architectural decisions for Windows platform components across teams • Monitor and improve technical debt across Windows-focused engineering teams • Partner with Engineering Managers to define key technical health metrics and streamline technical onboarding processes • Drive reliability, performance, and security best practices for kernel-mode and user-mode Windows development • Break down complex technical tasks into clear, manageable deliverables for the team • Ensure sustainable engineering practices and code quality standards • Serve as a technical guide for team members, helping them master Windows internals, architecture, and development practices • Ensure teams are delivering solutions to satisfy requirements while aligning to current and future architectural designs • Coach and mentor engineers on Windows internals/driver development, system architecture, and best practices • Lead by example through high-quality code contributions to critical or complex components • Share knowledge of Windows internals, security models, and emerging technologies with the team • Conduct code reviews with focus on architectural alignment and quality • Support hiring processes and technical assessments for Windows engineering candidates • Partner with Engineering Managers through regular 1:1s and team planning sessions • Collaborate with product management, UX, and other architects to design and deliver new software solutions • Work with other Technical Architects to identify and resolve cross-team dependencies and technical challenges • Ensure technical roadmap alignment with product and business priorities • Participate in and contribute to platform-wide architectural initiatives • Take ownership of the entire lifecycle and toolchain of Windows components from design through deployment • Contribute to critical technical implementations, balancing hands-on coding with architectural responsibilities • Work collaboratively in a fast-paced environment touching a variety of projects and products • Build software that will meaningfully impact how people approach data privacy

• Lead system design and architecture reviews for scaled data warehouses and engineer and designing and deploying web scale applications • Deep experience in SRE and deploying application at scale to clouds. Strong foundation in SRE principles and practices • Create and maintain architectural documentation, including authoring and reviewing ADRs (Architecture Decision Records), to ensure alignment with overall software architecture • Data lakehouse design, data modeling, and integration patterns for deploy databases and data as a service, at scale • Provide technical direction for scaling complex features and initiatives involving data storage, processing and deployments • Familiarity with machine learning infrastructure and MLOps • Monitor and improve technical debt across all engineering teams, related to data storage, processing and site reliability • Partner with Engineering Managers to define key technical health metrics and streamline technical onboarding processes • Drive reliability, performance, and security best practices for data storage, processing and SRE • Break down complex technical tasks into clear, manageable deliverables for the team • Ensure sustainable engineering practices and code quality standards • Serve as a technical guide for team members, helping them understand data access and storage and deployment architecture, and development practices • Ensure teams are delivering solutions to satisfy requirements while aligning to current and future architectural designs • Coach and mentor engineers on data storage, warehouse, processing, and SRE systems architecture, and best practices • Lead by example through high-quality code contributions to critical or complex components • Share knowledge of hyperscale data warehouse/lakehouses, data models, and emerging technologies with the team • Assist SRE teams with improving stability, automation, and scalability • Conduct code reviews with focus on architectural alignment and quality • Support hiring processes and technical assessments for engineering candidates • Partner with Engineering Managers through regular 1:1s and team planning sessions • Collaborate with product management, UX, and other architects to design and deliver new software solutions • Work with other Technical Architects to identify and resolve cross-team dependencies and technical challenges • Ensure technical roadmap alignment with product and business priorities • Participate in and contribute to platform-wide architectural initiatives • Take ownership of the entire lifecycle and toolchain of all data components from design through deployment • Contribute to critical technical implementations, balancing hands-on coding with architectural responsibilities • Work collaboratively in a fast-paced environment touching a variety of projects and products • Build software that will meaningfully impact how people approach data privacy

About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Compensation: $140,000 - 170,000/year Team & Position Details: Virtru's Technical Training team is scaling to meet the demands of our growing Data Security Platform (DSP) ecosystem — spanning customers, partners, and internal Virtruvians. We operate on a T-shaped competency model where everyone maintains a strong generalist foundation (50-70%) while developing deep specialized excellence (30-50%) in a specific domain. This ensures resilience, velocity, and quality without creating silos. As the Technical Trainer, you will report to the Director of Training and serve as the primary live delivery resource for Virtru's Data Security Platform (DSP) training programs. You'll own the facilitation of instructor-led (ILT) and virtual instructor-led (VILT) training across all audiences — partners, customers, and internal Virtruvians — with a focus split of approximately 65% on live training delivery and delivery operations, and 35% on content validation, curriculum collaboration, and continuous improvement. Working closely with the Director of Training and the Technical Curriculum Developer, you will bring the Data Security Platform curriculum to life through engaging, technically accurate, and learner-centered instruction. Your ability to command a virtual or in-person room, demo complex platform capabilities in real time, and translate deep technical concepts into clear, actionable learning experiences will be the standard by which Virtru's training program is judged externally. As the face of Virtru's training program, you set the bar for delivery excellence across every cohort. What You'll Do As a Technical Trainer, your responsibilities will include: Live Training Delivery - Deliver ILT and VILT sessions across the Data Security Platform curriculum tracks, including partner bootcamps, customer onboarding, and internal technical enablement programs - Facilitate multi-day intensive training programs (e.g., Partner Bootcamps) with confidence, technical depth, and instructional quality - Lead live product demonstrations and platform walkthroughs — including DSP architecture, deployment, policy design, ABAC, TDF, and SDK integration - Guide learners through hands-on lab exercises and provide real-time troubleshooting support during lab sessions - Manage classroom dynamics across mixed-audience cohorts (partners, customers, developers, architects, and non-technical stakeholders) - Facilitate Expert Hour-style practitioner sessions, Q&A panels, and applied case study exercises Content Validation & Curriculum Collaboration - Serve as the primary delivery validator for all new and updated curriculum — piloting content before external release and providing structured feedback to the Technical Curriculum Developer - Identify and document instructional gaps, sequencing issues, and technical inaccuracies surfaced during live delivery - Collaborate with the Technical Curriculum Developer and the Learning Experience Specialist on lab design, scenario-based exercises, and facilitator guides to ensure content is delivery-ready - Contribute to Train-the-Trainer programs to scale delivery across partner organizations as the certification program matures Delivery Operations & Learner Experience - Manage pre-session logistics including environment readiness checks, lab validation, and learner communications - Execute end-of-session feedback collection and contribute structured delivery outbriefs after each cohort - Maintain delivery documentation including facilitator guides, session runbooks, and lab troubleshooting references - Monitor learner engagement and comprehension throughout sessions and adapt delivery approach in real time as needed Partner & Customer Enablement - Deliver Partner Certification Bootcamps and maintain consistent, high-quality delivery standards as cohort frequency increases - Support customer onboarding training engagements in coordination with Customer Success and Professional Services - Build credibility with technically sophisticated partner and customer audiences through deep DSP knowledge and authoritative facilitation - Represent the Virtru training program externally — your delivery is the product Internal Enablement - Deliver internal technical onboarding for new Virtruvians, including DSP Tech Essentials sessions and DSP 101, among others - Support cross-functional enablement initiatives — including GTM readiness, Sales Engineering, and product release training - Collaborate on internal dry runs and content validation sessions before each new external cohort Skills that will help you thrive in this role: Top Must-Haves - 4–7 years of experience in technical training delivery, technical instruction, sales engineering, solutions architecture, forward-deployed engineering, or a closely related role requiring live technical facilitation - Demonstrated ability to deliver technically complex content to mixed-level audiences — from hands-on developers and architects to less technical business stakeholders - Strong live facilitation skills — you can hold a room, adapt in real time, manage Q&A with confidence, and keep energy and focus high across multi-day programs - Comfortable demoing complex software platforms live, including navigating unexpected questions or product behavior during demonstrations - Ability to support and troubleshoot hands-on lab environments in real time, including command-line, configuration, and deployment-related exercises - Excellent written and verbal communication skills with the ability to translate deep technical concepts into clear, learner-friendly language - High technical fluency in cloud, security, data governance, or platform engineering — with the ability to credibly facilitate sessions on topics such as policy engines, ABAC, TDF, and container-based deployments - Experience with data governance, access control models, policy-as-code, or DLP/classification frameworks - Strong background with DevOps tooling, CI/CD, Infrastructure as Code tools (Terraform, CloudFormation, Azure ARM), containers (Docker/Kubernetes), or modern deployment workflowsProgramming or experience reading code snippets (e.g., Go, Java, JavaScript, Python, PowerShell, Bash) to support SDK-related training delivery Additional Nice to Haves You don't need all of these, but experience in some of the following will accelerate your impact: - Experience delivering partner certification or technical enablement programs at scale - Background in instructional design or curriculum development — ability to contribute meaningfully to content creation, not just delivery - Experience collaborating with engineering, product, and customer success teams - Self-starter mindset — comfortable operating in ambiguity and building structure from the ground up Virtruvian qualities that will set you up for success: - Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence - Strong sense of urgency with an action-oriented mindset - Able to collaborate and adapt to shifting priorities as business needs evolve - Comfortable with asynchronous communication including Slack, email, Zoom, etc. Perks & Benefits: At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as… - A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. - A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow. - Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social! - Access to an Employee Assistance Program - Access to Headspace, a mental health app tailored to your specific needs. - A flat 3% contribution to your retirement account - A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first. In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. Additional perks include: - Competitive compensation - Generous parental, medical, and bereavement policies - 401K contribution and stock options - Full medical, dental, and vision benefits - New Hire Swag and IT Welcome boxes - Structured semi-annual 360° performance reviews Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

• Consulting with current and prospective Virtru technology partners, delivery partners, and direct customers to understand, shape, negotiate, and document technical requirements for solutions involving the Virtru Data Security Platform. • Assisting Virtru technology and delivery partners in coming up with solutions that apply the Virtru Data Security Platform to novel technologies and mission sets. • Advocating within the company to help shape Virtru products and services to best meet the needs of Virtru technology and delivery partners, as well as current and prospective Virtru customers.

• Prospecting & Outreach: Identify and engage new prospects through cold calling, tailored email campaigns, and LinkedIn activities • Lead Qualification: Qualify outbound leads through research and discovery conversations • CRM & Reporting: Maintain accurate activity records in CRM, and generate insights from outreach, campaign, and conference efforts • Sales Technology Management: Take ownership of and operate advanced sales engagement, intent, and AI-powered platforms • List Building & Research: Leverage data tools and platforms to build and enrich automated targeted accounts and prospect lists • Market Intelligence: Stay up-to-date on industry trends, competitor activities, and shifting customer needs • Project Work: Collaborate cross-functionally on initiatives such as event prework and post-event follow up • Event Representation: Confidently represent Virtru at industry conferences, trade shows, and virtual events

About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Compensation: $60,000-65,000/year base + commission Team & Position Details: Are you passionate about sales, technology, and building relationships? Virtru is seeking a dynamic, tech-savvy Commercial Sales Associate (CSA) to join our high-performing team. This is a fresh take on the traditional Sales Development role, blending proven prospecting tactics with new responsibilities around advanced sales technology and event engagement. You’ll be at the forefront of our go-to-market strategy, driving top-of-funnel activity, building pipeline, and making strategic use of AI, sales engagement, and intent-driven platforms. The right candidate is a driven, creative professional who thrives in a fast-paced environment, is comfortable with outreach on multiple channels, and is eager to flex both their analytical and interpersonal skills. As a Commercial Sales Associate, your responsibilities will include: - Prospecting & Outreach: Identify and engage new prospects through cold calling, tailored email campaigns, and LinkedIn activities to generate high-quality meetings for the sales team. Including Gifting, Event Outreach, B2B Dinners and more. - Lead Qualification: Qualify outbound leads through research and discovery conversations to ensure a strong sales pipeline. - CRM & Reporting: Maintain accurate activity records in CRM, and generate insights from outreach, campaign, and conference efforts. - Sales Technology Management: Take ownership of and operate advanced sales engagement, intent, and AI-powered platforms to optimize outreach, nurture leads, and prioritize opportunities. - List Building & Research: Leverage data tools and platforms to build and enrich automated targeted accounts and prospect lists for campaigns. - Market Intelligence: Stay up-to-date on industry trends, competitor activities, and shifting customer needs to enhance messaging and positioning. - Project Work: Collaborate cross-functionally on initiatives such as event prework (target account mapping, appointment setting), post-event follow up, and customized prospecting pages. - Event Representation: Confidently represent Virtru at industry conferences, trade shows, and virtual events—conducting pre-event research, booking onsite meetings, and leading follow-up activities. Skills that will help you thrive in this role: - 2+ years in sales/business/market development, or similar customer-facing roles - Strong interpersonal and communication skills; proven success in cold calling and multi-channel outreach - Proficiency in managing sales engagement, intent, and/or AI-driven prospecting platforms (e.g. Claude, ChatGPT, Outreach, SalesLoft, ZoomInfo, Demandbase, Apollo, 6sense, Gong, Gifting Platforms or similar) - Experience attending and presenting at events or conferences, with confidence presenting and networking in-person - Data-driven mindset—comfortable working with CRM systems (Salesforce preferred), reporting tools, and email tracking platforms - Highly organized, adaptable, and proactive; able to juggle multiple projects and deadlines - Tech-curious, comfortable learning new software and tools quickly - Natural curiosity, creativity, and drive to solve problems in innovative ways Bonus Points if you have: - Previous experience selling SaaS, cybersecurity, or B2B technology solutions - Experience collaborating with marketing, sales, and product teams - Background in strategic account mapping and ABM (Account-Based Marketing) Virtruvian qualities that will set you up for success: - Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence - Strong sense of urgency with an action-oriented mindset - Able to collaborate and adapt to shifting priorities as business needs evolve - Comfortable with asynchronous communication including slack, email, zoom, etc. Perks & Benefits: At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as… - A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. - A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow. - Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social! - Access to an Employee Assistance Program - Access to Headspace, a mental health app tailored to your specific needs. - A flat 3% contribution to your retirement account - A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first. In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. Additional perks include: - Competitive compensation - Generous parental, medical, and bereavement policies - 401K contribution and stock options - Full medical, dental, and vision benefits - New Hire Swag and IT Welcome boxes - Structured semi-annual 360° performance reviews Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Team & Position Details: The Benefits & Payroll Manager owns the day-to-day operational administration of all company benefit programs. This role ensures the benefits engine runs accurately and cleanly across HRIS, payroll, retirement systems, and carrier platforms, while also serving as a steady, knowledgeable resource for employees navigating benefit questions and challenges. This is a hands-on role for someone who understands how benefits function mechanically and financially, not just administratively. The ideal candidate can reconcile deductions and contribution files, diagnose system discrepancies, and interface confidently with brokers and carriers, while also providing thoughtful, supportive guidance to employees. This role does not set benefits strategy or lead vendor negotiations but is expected to understand plan operations deeply and escalate risk, compliance, or financial concerns appropriately. As the Benefits & Payroll Manager, your responsibilities will include: Benefits Operations & Systems Ownership - Administer all health & welfare, retirement, and ancillary benefit programs - Maintain accurate benefit configurations within HRIS and payroll systems - Ensure employee deductions and employer contributions are correctly calculated and transmitted - Reconcile payroll deduction files to carrier invoices and identify discrepancies - Audit 401(k) contributions and support timely remittance - Manage eligibility feeds and troubleshoot carrier file transmission issues - Pull, analyze, and compare reports across systems to validate data integrity - Diagnose root causes when discrepancies arise and resolve issues independently when appropriate - Escalate compliance-sensitive, financially material, or systemic issues to leadership Broker & Vendor Interface - Serve as primary operational contact with benefits broker and carriers - Resolve claim issues, eligibility errors, billing discrepancies, and enrollment problems - Track open issues to resolution and ensure clean follow-through - Support annual open enrollment logistics and implementation of approved plan changes - Coordinate required filings and documentation in partnership with broker and leadership Employee Support & Issue Resolution - Serve as primary point of contact for employee benefit questions - Provide clear, empathetic guidance during complex or sensitive situations (claims, life events, coverage issues) - Translate technical benefit language into practical next steps - Troubleshoot issues across payroll, HRIS, and carrier platforms on behalf of employees - Maintain professionalism and discretion in high-emotion or high-stakes situations - Recognize patterns in employee concerns and recommend operational improvements Compliance & Documentation - Maintain plan documents, notices, and required employee communications - Support compliance with ERISA, ACA, COBRA, Section 125, and related regulations - Assist with annual filings (e.g., Form 5500) and audits - Ensure documentation and processes meet internal control standards Skills that will help you thrive in this role: - 5+ years of hands-on benefits administration experience - Strong understanding of health & welfare and retirement plan operations - Experience reconciling payroll deductions and carrier invoices - Ability to pull and analyze reports across HRIS, payroll, and vendor systems - Experience working directly with brokers and insurance carriers - Strong troubleshooting and root-cause analysis skills - Professional, steady presence when supporting employees through complex issues - Experience in a multi-state environment - Familiarity with benefits-related payroll compliance - HRIS and payroll system configuration experience - CEBS, SHRM-CP/SCP, or similar certification What success looks like: - Benefit deductions, contributions, and invoices reconcile cleanly - Systems and carrier feeds operate accurately with minimal disruption - Employee issues are resolved efficiently and compassionately - Escalations are thoughtful, timely, and well-judged - Leadership has confidence that benefits operations are controlled and reliable Virtruvian qualities that will set you up for success: - Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence - Strong sense of urgency with an action-oriented mindset - Able to collaborate and adapt to shifting priorities as business needs evolve - Comfortable with asynchronous communication including slack, email, zoom, etc. Perks & Benefits: At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as… - A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. - A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow. - Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social! - Access to an Employee Assistance Program - Access to Headspace, a mental health app tailored to your specific needs. - A flat 3% contribution to your retirement account - A high degree of flexibility — Have an appointment, errand, or family\ emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first. In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. Additional perks include: - Competitive compensation - Generous parental, medical, and bereavement policies - 401K contribution and stock options - Full medical, dental, and vision benefits - New Hire Swag and IT Welcome boxes - Structured semi-annual 360° performance reviews Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

• Administer all health & welfare, retirement, and ancillary benefit programs • Maintain accurate benefit configurations within HRIS and payroll systems • Ensure employee deductions and employer contributions are correctly calculated and transmitted • Reconcile payroll deduction files to carrier invoices and identify discrepancies • Audit 401(k) contributions and support timely remittance • Manage eligibility feeds and troubleshoot carrier file transmission issues • Pull, analyze, and compare reports across systems to validate data integrity • Diagnose root causes when discrepancies arise and resolve issues independently when appropriate • Escalate compliance-sensitive, financially material, or systemic issues to leadership • Serve as primary operational contact with benefits broker and carriers • Resolve claim issues, eligibility errors, billing discrepancies, and enrollment problems • Track open issues to resolution and ensure clean follow-through • Support annual open enrollment logistics and implementation of approved plan changes • Coordinate required filings and documentation in partnership with broker and leadership • Serve as primary point of contact for employee benefit questions • Provide clear, empathetic guidance during complex or sensitive situations (claims, life events, coverage issues) • Translate technical benefit language into practical next steps • Troubleshoot issues across payroll, HRIS, and carrier platforms on behalf of employees • Maintain professionalism and discretion in high-emotion or high-stakes situations • Recognize patterns in employee concerns and recommend operational improvements • Maintain plan documents, notices, and required employee communications • Support compliance with ERISA, ACA, COBRA, Section 125, and related regulations • Assist with annual filings (e.g., Form 5500) and audits • Ensure documentation and processes meet internal control standards

• Help build and maintain cloud infrastructure using Infrastructure as Code • Contribute to CI/CD pipelines and delivery automation that development teams rely on • Support Kubernetes workloads: troubleshoot issues, implement improvements, and pick up platform best practices as you go • Collaborate on GitOps workflows and platform improvements • Work on observability and monitoring, including dashboards, alerting, and making production easier to understand • Help expand and improve the team's self-service engineering platform