• Execute manual workflows and program processes that are not yet automated or standardized. • Support the launch of new business initiatives by operationalizing early-stage processes. • Adapt to frequent changes in program scope, requirements, and workflows. • Maintain detailed documentation of evolving processes, requirements, and learnings. • Partner across multiple lines of business to support member needs, health plan requirements, and external business/provider relationships. • Perform periods of focused, detail-oriented manual data entry and workflow execution while maintaining accuracy and consistency. • Track and reconcile referral data, eligibility criteria, and outreach requirements across multiple sources. • Identify gaps, risks, or inefficiencies in workflows and escalate findings to leadership. • Ensure all work meets compliance, documentation, and reporting standards. • Provide structured feedback to Operations leadership that informs Product, BI, and Telecom teams on opportunities for automation, risk mitigation, and scalability. • Partner with leadership to help define standard operating criteria before processes are formalized. • Contribute to Standard Operating Procedure (SOP) development once workflows stabilize.

Role Description You are a competent and committed contact partner and service provider for our German-speaking customers (only inbound) via phone and e-mail (phone communication - 90%). - You advise and support our customers regarding our product portfolio, orders, and returns process. - You are the first-level contact and you edit customer inquiries for the Back Office. - You manage consumer marketplaces such as eBay, Amazon, etc. - You are responsible for the post-processing and documentation of customer inquiries. - You cooperate with internal departments. Qualifications - Secondary with school-leaving examination - Follow-up/Higher Professional Education - University education (Bachelor's degree) - University education (Master's degree) - Fluent in German (native level) - Proficiency in English (C1) or Slovak (C1) Requirements - Excellent communication skills - Customer-oriented attitude is a must - Self-motivated with drive - Team player - Negotiator - Customer support experience is a big advantage but not a must Benefits - Teambuildings – Meet your colleagues in informal settings like Family day and enjoy our Christmas and Summer parties. - Candy & Coffee bar – Help yourself to sweets, fresh fruit, sparkling water, tea, or coffee. - Employee discounts – Save 30% on anything from our brands. - Multisport card – Free access to hundreds of sport centres, wellness centres, gyms, or classes. - Bonuses for special occasions – Special bonuses for anniversaries, getting married, etc. - Sick days – A few paid sick days on top of annual leave. - Slovnaft BAjk – Support for your Slovnaft BAjk subscription for bike commuting. - A wide range of courses – Access to courses, books, or an online library. - English/German/Slovak lessons – Professional language lessons online. - Chill zone and massage chair available for relaxation. Company Description KLARSTEIN creates, builds, and scales consumer brands globally. Within the last 17 years, we have created and built our own e-commerce brand KLARSTEIN. We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development, and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN.

Role Description You are a competent and committed contact partner and service provider for our Polish-speaking customers (only inbound) via phone and e-mail. - You advise and support our customers regarding our product portfolio, orders and returns process. - You are the first-level contact and you edit customer inquiries for the Back Office. - You are responsible for the post-processing and documentation of customer inquiries. - You cooperate with internal departments. Qualifications - Secondary with school-leaving examination - Follow-up/Higher Professional Education - University education (Bachelor's degree) - University education (Master's degree) - Fluent in Polish (native level) - Proficiency in English (C1) or Slovak (C1) Requirements - Excellent communication skills - Customer oriented attitude is a must - Self motivated with drive - Team player - Negotiator - Customer support experience is a big advantage but not a must Benefits - Teambuildings – Meet your colleagues in informal settings like Family day and enjoy our Christmas and Summer parties. - Candy&Coffee bar – Help yourself to sweets and fresh fruit, sparkling water, tea or coffee. - Employee discounts – Save 30% on anything from our brands. - Multisport card – Free access to hundreds of sport centres, wellness centres, gyms or classes. - Bonuses for special occasions – Special bonuses on occasions like anniversaries, getting married, etc. - Sick days – A few paid sick days on top of annual leave. - Slovnaft BAjk – Contribution to your Slovnaft BAjk subscription for bike sharing in Bratislava. - A wide range of courses – Increase your professional expertise with courses, books, or an online library. - English/German/Slovak lessons – Join lessons with a professional lector online. - Chill zone – A place to relax or enjoy a massage from our massage chair. Company Description KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years, we have created and built our own e-commerce brand KLARSTEIN. We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development, and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN.

Role Description You'll work with consumers to resolve past-due accounts while providing a positive, solutions-based experience. - Handle inbound and outbound calls regarding account balances and payment solutions - Clearly explain account details while following compliance guidelines - Negotiate and set up payment arrangements within approved parameters - Document all account activity accurately in internal systems - Resolve questions, disputes, and requests in a timely manner - Maintain call quality, productivity, and performance expectations - Follow all company policies and applicable state/federal regulations (including FDCPA and related compliance standards) Qualifications - Strong communication skills; comfortable on the phone and professional under pressure - Customer service mindset with the ability to be firm, fair, and respectful - Basic computer skills and ability to navigate multiple systems/screens - Strong attention to detail and documentation habits - Ability to handle sensitive conversations and maintain confidentiality - Reliable attendance and punctuality Requirements - 6+ months experience in customer service, call center, collections, or financial services (preferred, not required) - Bilingual skills a plus (preferred, not required) Benefits - Work-from-home option after training and meeting performance expectations (typically around 45 days) - Benefits package available: Medical, dental, vision, 401(k), and PTO - Paid training provided - Growth & advancement: Opportunities to develop and move up Company Description We are a professional accounts receivable management company committed to treating consumers with respect while delivering strong results.