• Use internal knowledge materials and resources to quickly and accurately answer client inquiries, related to benefits coverage and service experience issues (i.e. coverage eligibility, billing, refunds, clinical complaints, service interruptions, etc.). • Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood, and supported. • Participate in non-inbound volume related department operations specialty projects aimed to further support our clients in their full journey at Talkspace. • Educate clients on self-service resources available to them through our platform. • Follow up with clients when necessary to ensure resolution and satisfaction. • Identify client contact reason trends and roll up potential issues that may be interrupting service for clients to leadership daily, as needed. • Keep up with business updates to ensure the assistance provided to clients is accurate. • Ability to meet productivity and quality benchmarks set by leadership. • Contribute to the improvement of our department by suggesting updates to departmental knowledge resources (internal knowledge base, correspondence templates). • Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving employee productivity and job satisfaction. • Attend all department meetings, coaching sessions, 1:1s, etc., as scheduled. • Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed. • Perform other related duties as assigned.

Role Description The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. Qualifications - High School degree or equivalent required - At least 1 year experience in a medical customer service role preferred - Previous experience in a call center environment preferred - Proficiency in Microsoft Outlook, Excel and Word required - Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus Requirements - Handle a large call volume while ensuring quality customer service and patient satisfaction - Follow-up on all issues not resolved during conversation with patient/guarantor - Ability to complete other related customer service duties as assigned - Answer patient calls within the guidelines of call center metric objectives - Ensure appropriate HIPAA compliance guidelines - Adhere to work schedule and follow call center phone procedures - Maintain professionalism and confidentiality - Must be able to work in sitting position, use computer and answer telephone - Ability to travel - Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments - Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. Benefits - Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Role Description As our Resident Experience Coordinator, you will be a key point of contact for residents throughout their journey with HomeCrew. You will proactively reach out to residents at important moments — from their initial inquiry to move-in, post-move-in follow-up, quarterly check-ins, and move-out. Your job is to make sure residents feel welcomed, heard, and supported while helping us maintain a high-quality resident experience. This is not just an administrative role. This role directly impacts resident satisfaction, move-in experience, retention, referrals, and the reputation of our brand. What You’ll Do - Call new resident inquiries promptly and warmly - Call residents on the day of move-in - Call residents the day after move-in - Call residents a few days after move-in - Call residents one week after move-in - Conduct quarterly check-in calls with current residents - Call residents during the move-out process - Ask satisfied residents for referrals - Gather feedback about onboarding, move-in, and overall satisfaction - Document all conversations clearly and accurately in our systems - Escalate concerns or issues quickly to the appropriate team member - Identify recurring feedback or friction points to help improve the resident experience What Success Looks Like - Residents feel welcomed, supported, and cared for - Onboarding and move-in process scores stay high - Resident satisfaction remains strong - Follow-up calls are completed consistently and on time - Issues are identified early before they become larger problems - Referrals increase from current and outgoing residents - Communication is clear, professional, and well documented Qualifications - Extremely friendly, warm, and professional - Excellent spoken and written English - Strong phone presence with the ability to build trust quickly - Highly organized and detail-oriented - Reliable and consistent with follow-through - Calm, empathetic, and a good listener - Comfortable asking for feedback and referrals - Tech-savvy and able to keep accurate notes in a CRM or communication system - Proactive and able to spot problems early - Committed to high standards, not just checking boxes Preferred Experience - Customer service - Client success - Hospitality - Property management - Tenant communication - Leasing support - Virtual assistant or remote support roles - Experience in resident-facing or customer-facing roles is a strong plus. This Role Is Probably Not a Fit If You - Dislike talking on the phone - Sound low-energy, robotic, or disengaged - Need to be reminded repeatedly to follow up - Struggle to stay organized - Do not enjoy building relationships with people - Prefer task completion over creating a high-quality experience - See this as “just a VA job” rather than a role that directly impacts reputation, retention, and referrals Benefits - Your work will have a direct impact on the resident experience - You’ll help people feel at home during an important life transition - You’ll be part of a growing company with clear standards and real purpose - You’ll have meaningful ownership, not just random tasks - You’ll help shape the voice and experience of our brand

Role Description Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace