Role Description You are a competent and committed contact partner and service provider for our German-speaking customers (only inbound) via phone and e-mail (phone communication - 90%). - You advise and support our customers regarding our product portfolio, orders, and returns process. - You are the first-level contact and you edit customer inquiries for the Back Office. - You manage consumer marketplaces such as eBay, Amazon, etc. - You are responsible for the post-processing and documentation of customer inquiries. - You cooperate with internal departments. Qualifications - Secondary with school-leaving examination - Follow-up/Higher Professional Education - University education (Bachelor's degree) - University education (Master's degree) - Fluent in German (native level) - Proficiency in English (C1) or Slovak (C1) Requirements - Excellent communication skills - Customer-oriented attitude is a must - Self-motivated with drive - Team player - Negotiator - Customer support experience is a big advantage but not a must Benefits - Teambuildings – Meet your colleagues in informal settings like Family day and enjoy our Christmas and Summer parties. - Candy & Coffee bar – Help yourself to sweets, fresh fruit, sparkling water, tea, or coffee. - Employee discounts – Save 30% on anything from our brands. - Multisport card – Free access to hundreds of sport centres, wellness centres, gyms, or classes. - Bonuses for special occasions – Special bonuses for anniversaries, getting married, etc. - Sick days – A few paid sick days on top of annual leave. - Slovnaft BAjk – Support for your Slovnaft BAjk subscription for bike commuting. - A wide range of courses – Access to courses, books, or an online library. - English/German/Slovak lessons – Professional language lessons online. - Chill zone and massage chair available for relaxation. Company Description KLARSTEIN creates, builds, and scales consumer brands globally. Within the last 17 years, we have created and built our own e-commerce brand KLARSTEIN. We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development, and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN.

Role Description You are a competent and committed contact partner and service provider for our Polish-speaking customers (only inbound) via phone and e-mail. - You advise and support our customers regarding our product portfolio, orders and returns process. - You are the first-level contact and you edit customer inquiries for the Back Office. - You are responsible for the post-processing and documentation of customer inquiries. - You cooperate with internal departments. Qualifications - Secondary with school-leaving examination - Follow-up/Higher Professional Education - University education (Bachelor's degree) - University education (Master's degree) - Fluent in Polish (native level) - Proficiency in English (C1) or Slovak (C1) Requirements - Excellent communication skills - Customer oriented attitude is a must - Self motivated with drive - Team player - Negotiator - Customer support experience is a big advantage but not a must Benefits - Teambuildings – Meet your colleagues in informal settings like Family day and enjoy our Christmas and Summer parties. - Candy&Coffee bar – Help yourself to sweets and fresh fruit, sparkling water, tea or coffee. - Employee discounts – Save 30% on anything from our brands. - Multisport card – Free access to hundreds of sport centres, wellness centres, gyms or classes. - Bonuses for special occasions – Special bonuses on occasions like anniversaries, getting married, etc. - Sick days – A few paid sick days on top of annual leave. - Slovnaft BAjk – Contribution to your Slovnaft BAjk subscription for bike sharing in Bratislava. - A wide range of courses – Increase your professional expertise with courses, books, or an online library. - English/German/Slovak lessons – Join lessons with a professional lector online. - Chill zone – A place to relax or enjoy a massage from our massage chair. Company Description KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years, we have created and built our own e-commerce brand KLARSTEIN. We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development, and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN.

Role Description You'll work with consumers to resolve past-due accounts while providing a positive, solutions-based experience. - Handle inbound and outbound calls regarding account balances and payment solutions - Clearly explain account details while following compliance guidelines - Negotiate and set up payment arrangements within approved parameters - Document all account activity accurately in internal systems - Resolve questions, disputes, and requests in a timely manner - Maintain call quality, productivity, and performance expectations - Follow all company policies and applicable state/federal regulations (including FDCPA and related compliance standards) Qualifications - Strong communication skills; comfortable on the phone and professional under pressure - Customer service mindset with the ability to be firm, fair, and respectful - Basic computer skills and ability to navigate multiple systems/screens - Strong attention to detail and documentation habits - Ability to handle sensitive conversations and maintain confidentiality - Reliable attendance and punctuality Requirements - 6+ months experience in customer service, call center, collections, or financial services (preferred, not required) - Bilingual skills a plus (preferred, not required) Benefits - Work-from-home option after training and meeting performance expectations (typically around 45 days) - Benefits package available: Medical, dental, vision, 401(k), and PTO - Paid training provided - Growth & advancement: Opportunities to develop and move up Company Description We are a professional accounts receivable management company committed to treating consumers with respect while delivering strong results.

• Use internal knowledge materials and resources to quickly and accurately answer client inquiries, related to benefits coverage and service experience issues (i.e. coverage eligibility, billing, refunds, clinical complaints, service interruptions, etc.). • Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood, and supported. • Participate in non-inbound volume related department operations specialty projects aimed to further support our clients in their full journey at Talkspace. • Educate clients on self-service resources available to them through our platform. • Follow up with clients when necessary to ensure resolution and satisfaction. • Identify client contact reason trends and roll up potential issues that may be interrupting service for clients to leadership daily, as needed. • Keep up with business updates to ensure the assistance provided to clients is accurate. • Ability to meet productivity and quality benchmarks set by leadership. • Contribute to the improvement of our department by suggesting updates to departmental knowledge resources (internal knowledge base, correspondence templates). • Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving employee productivity and job satisfaction. • Attend all department meetings, coaching sessions, 1:1s, etc., as scheduled. • Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed. • Perform other related duties as assigned.