• Deliver outstanding customer support via phone calls, chats, and emails; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists;

• Act as a key point of contact for customers across German-speaking and wider European markets. • Provide professional, friendly, and efficient support through a variety of channels. • Ensure every customer interaction reflects the company's commitment to outstanding service. • Handle customer enquiries and resolve issues efficiently. • Provide guidance throughout the customer journey. • Help maintain exceptional customer satisfaction levels.

Role Description Do you have a passion for childcare and are you looking for a stable, nearby job? We are looking for responsible and dynamic individuals to provide childcare support and assistance for families who want the best for their children. - Proactive care and attention to the needs of young children. - Support with homework and basic academic reinforcement activities. - Encouraging healthy habits, educational play, and accompaniment (school pick-ups, extracurricular activities, etc.). - Creating a safe and trusting environment for children. Qualifications - A strong educational vocation (training in Early Childhood Education, Teaching, Psychology, or Leisure and Free Time Activity Leader is an advantage). - Responsible, punctual, and proactive person. - Previous childcare references are an advantage. Benefits - Flexible schedule. - Work anywhere in Germany. - Possibility to work online. - Pay between 15€ and 35€ per hour. Company Description Nachhilfeunterricht ist das führende Nachhilfeportal in Spanien, Frankreich, Italien und Lateinamerika und hat seit 2007 mehr als 3 Millionen Schülern geholfen, ihren idealen Lehrer zu finden. Und jetzt auch in Deutschland als Teil der führenden Nachhilfeplattform Gostudent. - Über 3 Mio. Schüler lernen bereits bei uns. - Unser Ziel ist es, Millionen von Lehrern mit Schülern zusammenzubringen, um neues Wissen in Hunderten von verschiedenen Fächern zu lehren und zu erlernen, mit Online- oder Präsenzunterricht, überall auf der Welt. - Gib Nachhilfe für alle Schüler, die Hilfe in ihrem Schulalltag benötigen.

Senior Process Associate - Customer Service Location: Winston Salem United States Job Description: Customer Service Representative (Bi-Lingual) 149149BR Job Description Customer Services Representative - Spanish Bi Lingual Job Position: Customer Service Representative (Spanish Bilingual) Job Hours: 8-hour shift between 8:00 AM – 8:00 PM (EST), Monday–Friday. Must be flexible to work any of those hours. Job Location: Winston Salem, NC- Remote 3 weeks, In office 3-4 days a month Job Summary Customer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high-volume call center environment. They serve as the "Beverage Expert" for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written). Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team. Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication. Qualifications Basic - Minimum of 12 months of Customer Services or in a customer facing role - High school diploma or GED required Preferred - Must be bilingual in Spanish and English (spoken and written) — required for this position - Experience in an automated, high-volume outbound/inbound call center environment - Experience handling escalation calls and resolving delivery or product issues - Proven track record of maintaining accurate and complete customer orders - Experience using issue resolution and follow-up techniques to manage customer relationships - Ability to work collaboratively and support team operations Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists. Work Location Winston Salem, NC Country USA State / Region / Province North Carolina Company IBPO USA Interest Group IBPO USA Domain Customer Service Job Role Process Associate-Customer Service-US