• Oversee, strategize and deliver all copywriting and content tasks. From social media posts, to email copy, landing page, advertorials, Facebook Ads, Video Scripts, blog posts, product pages, avatar research/creation and more. • Coordinate with our marketing and creative teams to streamline our design, ads and video production processes. • Emphasis on marketing angles, ad copy creation, video scripts, and other tasks related to marketing and sales performance. • Write clear, attractive copy with a distinct voice • Edit and proofread copy as needed • Use direct response marketing principles

• Track daily KPIs critical for business decisions and efficiency • Review and resolve Amazon cases • Manage freelancers and virtual assistants for projects like website development and content creation • Pull reports, record and verify invoices, and assist with financial tasks • Communicate with manufacturers and ensure smooth operations • Monitor and analyze marketing performance, implementing strategies with the team • Support expansion efforts into new marketplaces like Walmart and TikTok • Solve problems and handle ad hoc tasks as needed • Build SOPs for different Team Members (CS, Supply Chain etc.) • Monitor and optimise the Supply Chain operations (overseeing) • Ensure the core team is accountable and working efficiently

• Deliver exceptional customer service via email, phone and live chat. • Manage orders, returns, refunds, shipping, and administrative updates with accuracy. • Respond to product enquiries, using fitment guides and brand resources to provide accurate recommendations. • Investigate “Where is my order?” (WISMO) queries, including follow-ups with shipping providers. • Apply goodwill gestures, such as credits, in line with customer satisfaction guidelines. • Maintain up-to-date records across systems and processes, using Salesforce Service Cloud. • Participate in daily check-ins with the second-in-command and team meetings via Slack/video call. • Collaborate with the onshore Customer Service team, escalating complex issues as needed. • Build strong customer loyalty and retention by delivering personalised, solution-focused service and ensuring customers feel valued throughout their journey. • Upsell and promote in-house brands by recommending suitable products and highlighting their value to drive repeat purchases. • Uphold the company’s casual, down-to-earth tone across all brands. • Continuously learn, adapt, and improve workflows to enhance efficiency and service quality.

Role Description OJ Digital Solutions is seeking a motivated and experienced Graphic Designer to join our 100% remote team as a contract / per-task based role. - Taking product images and turning them into high-quality lifestyle images or infographics for Amazon and other ecommerce platforms. - Creating packaging designs (labels, pouches, boxes). - TRAINING WILL BE PROVIDED. Our Company Values: - It's not a corporate environment. - We're flexible and easy-going, but serious and responsible about meeting deadlines. - We don't like micromanagement, so we want to trust that you will manage your time well. - We're in a fast-paced environment, so we expect great communication. Qualifications - Proficiency in graphic design software, such as Adobe Creative Suite. - At least 3 years of graphic design experience. - Must be creative, can come up with ideas without too detailed instructions. - Must be a self-starter, can take initiative, and work without supervision. - Excellent Written English (No typos!). - Good communication skills and the ability to proactively communicate. - Committed, focused, detail-oriented, and professional. - Ability to understand what the client expects and apply it to the designs. - Strong interpersonal skills to work harmoniously with other professionals. Requirements - Fully remote. - Flexible in terms of assignments (we can assign as much as you can handle). - Rates for product infographics: $5-$7 per unique image (easy variations included). - Rates for packaging: $15-$35 per task. - Top and consistent designers can earn between $800 to $1600 per month, depending on workload and speed. - Projects for product images usually include 5 to 14 images per task, resulting in high order value.