• Track daily KPIs critical for business decisions and efficiency • Review and resolve Amazon cases • Manage freelancers and virtual assistants for projects like website development and content creation • Pull reports, record and verify invoices, and assist with financial tasks • Communicate with manufacturers and ensure smooth operations • Monitor and analyze marketing performance, implementing strategies with the team • Support expansion efforts into new marketplaces like Walmart and TikTok • Solve problems and handle ad hoc tasks as needed • Build SOPs for different Team Members (CS, Supply Chain etc.) • Monitor and optimise the Supply Chain operations (overseeing) • Ensure the core team is accountable and working efficiently

• Deliver exceptional customer service via email, phone and live chat. • Manage orders, returns, refunds, shipping, and administrative updates with accuracy. • Respond to product enquiries, using fitment guides and brand resources to provide accurate recommendations. • Investigate “Where is my order?” (WISMO) queries, including follow-ups with shipping providers. • Apply goodwill gestures, such as credits, in line with customer satisfaction guidelines. • Maintain up-to-date records across systems and processes, using Salesforce Service Cloud. • Participate in daily check-ins with the second-in-command and team meetings via Slack/video call. • Collaborate with the onshore Customer Service team, escalating complex issues as needed. • Build strong customer loyalty and retention by delivering personalised, solution-focused service and ensuring customers feel valued throughout their journey. • Upsell and promote in-house brands by recommending suitable products and highlighting their value to drive repeat purchases. • Uphold the company’s casual, down-to-earth tone across all brands. • Continuously learn, adapt, and improve workflows to enhance efficiency and service quality.

Role Description OJ Digital Solutions is seeking a motivated and experienced Graphic Designer to join our 100% remote team as a contract / per-task based role. - Taking product images and turning them into high-quality lifestyle images or infographics for Amazon and other ecommerce platforms. - Creating packaging designs (labels, pouches, boxes). - TRAINING WILL BE PROVIDED. Our Company Values: - It's not a corporate environment. - We're flexible and easy-going, but serious and responsible about meeting deadlines. - We don't like micromanagement, so we want to trust that you will manage your time well. - We're in a fast-paced environment, so we expect great communication. Qualifications - Proficiency in graphic design software, such as Adobe Creative Suite. - At least 3 years of graphic design experience. - Must be creative, can come up with ideas without too detailed instructions. - Must be a self-starter, can take initiative, and work without supervision. - Excellent Written English (No typos!). - Good communication skills and the ability to proactively communicate. - Committed, focused, detail-oriented, and professional. - Ability to understand what the client expects and apply it to the designs. - Strong interpersonal skills to work harmoniously with other professionals. Requirements - Fully remote. - Flexible in terms of assignments (we can assign as much as you can handle). - Rates for product infographics: $5-$7 per unique image (easy variations included). - Rates for packaging: $15-$35 per task. - Top and consistent designers can earn between $800 to $1600 per month, depending on workload and speed. - Projects for product images usually include 5 to 14 images per task, resulting in high order value.

Role Description We’re looking for an eCommerce Operations Manager who is organized, proactive and thrives in managing complex operations. Your role will be pivotal in helping me focus on growth strategies by ensuring our operations run seamlessly and efficiently. - Track daily KPIs critical for business decisions and efficiency - Review and resolve Amazon cases - Manage freelancers and virtual assistants for projects like website development and content creation - Pull reports, record and verify invoices, and assist with financial tasks - Communicate with manufacturers and ensure smooth operations - Monitor and analyze marketing performance, implementing strategies with the team - Support expansion efforts into new marketplaces like Walmart and TikTok - Solve problems and handle ad hoc tasks as needed - Build SOPs for different Team Members (CS, Supply Chain etc.) - Monitor and optimise the Supply Chain operations (overseeing, not a hands-on forecasting) - Ensure the core team is accountable and working efficiently Qualifications - Previous experience as Head of E-commerce Operations or similar role - Expertise with Amazon Seller Central, Amazon Listings and Shopify platforms - Experience in Project Management - Strong organizational skills with a focus on cost efficiency, ROI, and margins Requirements - Resourceful, driven and thrives in a fast-paced environment - Dedicated, trustworthy, and possess a growth mindset, always looking for ways to improve and expand your skill set Benefits - $4500–$6500 per month* - Full-time and fully remote - 20 days of Paid Holiday Annually *Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.