• plays a critical role in supporting The Nature Conservancy’s reputational risk management and crisis preparedness efforts. • contributes to the development and implementation of strategic communications plans, provides counsel on sensitive issues, and manages writing, editing and project management work related to crisis communications preparedness and response. • helps the team navigate sensitive issues and maintain continuity during a time of global political and economic volatility. • help advance TNC’s reputation strategy and maintain credibility and trust with reporters at top-tier media outlets, high-value donors, policy decision makers, staff, and corporate partners.

• Drive customer success and revenue growth by delivering advanced quantum systems solutions to global clients • Serve as the principal technical authority across pre-sales, deployment, and post-sales engagement • Act as a trusted advisor to customers and partners, providing deep technical insight and hands-on guidance • Advocate for customers by clearly communicating their requirements to R&D and Product Management teams • Support the sales team by providing deep technical expertise in areas like HPC, AI, SaaS, etc.

• Lead the end-to-end technical project and delivery lifecycle: Guide technical projects from discovery and scoping to final release and post-launch support, defining activities, milestones, and outputs with teams and clients for a seamless, efficient delivery process. • Shape technical approaches and strategy: Provide strategic input during planning, translating abstract concepts into concrete technical tasks, estimates, and requirements. Collaborate with tech leads and clients to clarify upcoming work and build momentum. • Serve as a client-facing technical liaison: Act as the primary technical point of contact for clients, confidently discussing concepts like web architecture, APIs, and release processes with both engineering teams and non-technical stakeholders. Translate business requests into technical work. • Drive proactive risk and dependency management: Identify, document, and manage technical risks, inter-team dependencies, and roadblocks. Develop and implement mitigation strategies to maintain project momentum and keep the engineering team unblocked. • Lead agile and process management: Manage the agile development process with client teams, leading key ceremonies such as sprint planning, daily stand-ups, backlog grooming, and retrospectives while fostering a collaborative engineering culture. • Own scope and estimation: Independently create scopes and estimate technical tasks. Collaborate with Engineering and Program Management to define tasks and team composition, adapting approaches to fit project and client constraints. Bring structure to ambiguous work by defining logical steps, timelines, and roles. • Oversee quality and release coordination: Manage testing cycles, bug triage, and coordinate deployment schedules with QA and Engineering Leads to ensure smooth, predictable release management. Actively monitor and verify the engineering team's work in development and staging environments. • Handle technical information and action: Understand the technical intricacies of the work and proactively act on behalf of the engineering team to get questions answered, gather information, and clarify the implications of technical decisions. This includes reviewing technical documents and leading discussions to fill in missing details. • Facilitate collaboration and communication: Participate in engineering discussions to identify risks and ensure productivity. Collaborate with designers on technical requirements. Communicate effectively with internal partners, providing clear status reports and escalating impediments.

• Managing the overall client retention, satisfaction and growth of all clients under the assigned strategic channel. • Serving as an advisor to employers, consultants, and partnering under the assigned strategic channel. • Recommending and executing best practices of Alight services, while interacting and gaining trust of individuals at all levels of client organization. • Demonstrating expert knowledge of Alight offering by providing strategic development, execution, and problem solving to define concrete solutions. • Increasing and maintaining engagement rates in the Alight services and to ensure attainment of ROI Guarantees where applicable. • Developing and executing renewal strategies, including packaging, presenting, and negotiating to retain clients. • Leading pre-renewal internal strategy meetings and collaborates with Alight enterprise leaders on multi-product and service client renewals. • Managing and delivering regular updates of the assigned channel to key stakeholders internally and externally. • Overseeing a team of Client Leaders, handling performance reviews, compensation processes, and supervisory duties to ensure successful relationship management. • Provide coaching and mentorship to promote best practices, support business goals, and represent the Navigation team internally. • Owning development and execution of compelling business cases and support comprehensive reporting to clients and broker/consultant partners. • Partnering with other Directors to create the annual business review template. • Assisting Client Leaders in key client annual business review meetings with clients assigned channel to review performance. • Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. • Providing creative solutions to client problems that support ROI/VOI/performance-based initiatives. • Assisting in the new business process to help position Client Delivery during the sales process.