Role Description The Customer Service Representative is a first point of contact for our customers, ensuring every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics. - Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization. - Provide order confirmations to customers. - Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays. - Contact appropriate parties to clarify orders and obtain additional information. - Answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department. - Take orders over the phone when necessary and may manage web-based ordering. - Confer with management regarding customer credits, returns goods for credit, identify quality assurance complaints, and write price differentials on mail orders. - May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments. - May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels. Qualifications - 1-2 years of experience in customer service, ideally with capital equipment and/or in sales environment for international customers. - Experience of supporting customers via phone and email. - Strong interpersonal and communication skills. - Demonstrated good problem-solving skills. - Experience of working with Salesforce or similar EBS system. - Strong cross-functional communication, including Sales, Finance, Logistics, and Manufacturing Operations teams. - Ability to work independently and as part of a team. - Proficiency in MS Office suite. Requirements - Ability to work independently and as part of a team. - Strong cross-functional communication skills. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. - More benefits available. Pay Transparency Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $42,000 - $45,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Role Description We are currently seeking a motivated and customer-focused Danish Speaking Customer Agent For PayPal to join a dynamic and fast-growing FinTech support team based remotely within Greece. In this exciting Danish-speaking jobs opportunity, you will serve as the first point of contact for Danish-speaking PayPal users, delivering outstanding customer service within one of the world's most recognised digital payments and FinTech platforms. This position represents a fantastic chance for Danish speakers to advance their careers in the booming FinTech sector while enjoying everything that Greece has to offer. Key Responsibilities - Provide prompt, professional, and empathetic customer support to Danish-speaking PayPal users via phone, email, and live chat channels. - Assist customers with account enquiries, transaction disputes, payment processing issues, and general FinTech platform navigation. - Investigate and resolve concerns related to digital wallet management, fraud alerts, unauthorised transactions, and account security in line with PayPal's policies. - Guide customers through PayPal's FinTech tools and features, ensuring they maximise the value of their accounts and digital payment experience. - Accurately document all customer interactions, case notes, and resolutions within the CRM system in compliance with data protection and FinTech regulatory standards. - Escalate complex financial disputes or technical FinTech issues to the appropriate specialist teams, ensuring timely follow-up and resolution. - Remain up to date with PayPal's evolving product offerings, FinTech industry trends, compliance requirements, and internal process updates. - Consistently meet and exceed individual and team KPIs, contributing to a high-performance customer service culture within the FinTech environment. Qualifications - Native or fluent Danish language skills, both spoken and written, are essential for this role. - A valid EU passport or documentation confirming the right to work and reside within the EU (mandatory). - A strong customer service mindset with excellent communication skills and the ability to handle sensitive financial enquiries with professionalism and discretion. - Previous experience in customer support, preferably within FinTech, banking, digital payments, or a related financial services sector, is highly advantageous. - Comfortable working in a remote, fast-paced FinTech environment with the ability to manage multiple tasks efficiently and meet performance targets. - Basic proficiency in English for internal communications, training materials, and platform navigation is required. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the FinTech customer service field. - Fully Paid Training to equip you with all the knowledge and tools needed to excel in the Danish Speaking Customer Agent For PayPal position in Greece. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your dedication and results-driven attitude. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial stability beyond the norm. - A supportive, multicultural, and inclusive remote working environment within the exciting FinTech industry. - And Much More... How to Apply If you are a fluent Danish speaker ready to take the next exciting step in your career within the FinTech industry, we would love to hear from you. This Danish Speaking Customer Agent For PayPal position in Greece is one of the most rewarding Danish-speaking jobs available in Europe today, and positions are filling fast. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. Your future in FinTech — and in beautiful Greece — starts here. We look forward to welcoming you on board.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for Danish-speaking professionals seeking jobs in Greece within the dynamic and fast-growing streaming platforms industry. As a Danish Speaking Customer Agent For Netflix, you will serve as a trusted point of contact for Danish-speaking subscribers, delivering exceptional service and support that enhances the overall streaming experience. This is a fully remote position based within Greece, offering you the freedom to build an exciting international career while enjoying everything this beautiful Mediterranean country has to offer. Key Responsibilities - Provide high-quality customer support to Danish-speaking Netflix subscribers via phone, email, and live chat channels, ensuring prompt and professional resolution of all enquiries. - Assist customers with account management, subscription plans, billing queries, and payment-related issues specific to the Netflix streaming platform. - Troubleshoot technical difficulties related to streaming quality, device compatibility, playback errors, and connectivity issues affecting the Netflix viewing experience. - Guide customers through Netflix platform features, content navigation, parental controls, profile settings, and personalisation options. - Accurately log and document customer interactions, feedback, and issue resolutions within internal CRM and support systems in compliance with data protection standards. - Escalate complex or unresolved technical and billing issues to the appropriate specialist teams within agreed service level timeframes. - Stay up to date with Netflix product updates, new content releases, platform changes, and company policies to provide accurate and current information to subscribers. - Contribute to team performance targets and quality benchmarks while consistently delivering a premium customer experience that reflects the standards of the global streaming platforms industry. Qualifications - Native or fluent Danish language skills (both spoken and written) are essential for this role. - Valid EU passport or national ID (mandatory for employment eligibility). - A good working level of English for internal communication, training, and collaboration with international teams. - Previous experience in customer service, technical support, or a client-facing role is advantageous, particularly within the streaming platforms, telecommunications, or digital media sectors. - Strong communication and interpersonal skills with the ability to empathise with customers and resolve issues efficiently and professionally. - Basic technical aptitude with the ability to diagnose and explain common streaming, connectivity, and account-related issues in a clear and user-friendly manner. - Reliable home internet connection and a suitable, quiet working environment to fulfil the remote working requirements of this position within Greece. Benefits - Competitive Monthly Salary reflective of your skills and experience in the streaming platforms support industry. - Fully Paid Training Programme to ensure you are thoroughly equipped and confident before your first day on the job. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication, quality of service, and contribution to team success. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard employment package. - A stable, long-term remote working arrangement within Greece, with a professional and multicultural team environment. - Ongoing career development opportunities within Mercier Consultancy Group and the broader streaming platforms industry. - And Much More... How to Apply If you are a Danish-speaking professional ready to take your career to the next level with one of the most exciting Danish-speaking jobs available in the streaming platforms industry, we would love to hear from you. Click Apply Now to submit your application and a member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Danish Speaking Customer Agent For Dyson position in Greece, representing one of the world's most iconic and innovative consumer electronics brands. In this remote role based within Greece, you will serve as the primary point of contact for Danish-speaking customers, delivering expert support across Dyson's renowned range of premium consumer electronics products. - Provide outstanding customer support to Danish-speaking clients via phone, email, and live chat. - Assist customers with product troubleshooting, technical guidance, and step-by-step support. - Process customer orders, returns, warranty claims, and repairs accurately. - Educate customers on the features, benefits, and correct usage of Dyson's products. - Accurately document all customer interactions, feedback, and case details within the CRM system. - Collaborate with cross-functional teams to ensure seamless end-to-end customer journeys. - Identify recurring product or service issues and escalate them promptly. - Consistently meet or exceed individual and team performance targets. Qualifications - Native or fluent Danish language skills (both spoken and written) are essential. - A valid EU passport or the legal right to work within the European Union is mandatory. - A genuine passion for consumer electronics and a strong aptitude for understanding technical products. - Previous experience in customer service, technical support, or a client-facing role is highly advantageous. - Excellent communication, active listening, and problem-solving skills. - Comfortable working in a remote environment with reliable internet connectivity. Requirements - Strong self-motivation and the ability to manage time and priorities independently. Benefits - Competitive Monthly Salary reflective of your experience and language skills. - Fully Paid Training provided by industry experts. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your hard work and dedication. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Remote work flexibility within Greece. - Long-term career development opportunities within a globally recognized brand. - And Much More...