Title: Information Technology and Telemetry Unit (ITTU) Manager Salary $109,500.00 - $147,252.00 Annually Location Thurston County – Lacey, WA Job Type Full Time - Permanent Remote Employment Flexible/Hybrid Job Number 2026-AQ0843-04940 Department Dept. of Ecology Division Air Quality Salary Information The high end of the salary range, Step M is typically a longevity step Job Description: The Department of Ecology is hiring an Information Technology and Telemetry Unit (ITTU) Manager within the Air Quality Program (AQP). Location: - Headquarters Office in Lacey, WA. - Upon hire, you must live within a commutable distance from the duty station. Schedule: - This position is eligible for telework and flexible schedule options. - A minimum of one day per week is required in the office. - Schedules are dependent upon position needs and are subject to change. Duties In this Information Technology and Telemetry Unit (ITTU) Manager role, you will provide thoughtful, strategic, and compassionate leadership for a highly collaborative 8-person team of IT professionals in the development, implementation, and maintenance of information technology systems critical to the Air Quality Program’s efforts to equitably protect and improve air quality in Washington. The information technology systems developed and maintained by the ITTU support the secure collection, storage, and reporting of vital information on air pollution levels, sources, and emissions as well as information regarding air quality permitting. In this role, you will be responsible for directing information technology services in the Air Quality Program (AQP) by developing/updating the AQP Information Strategic Plan and leading the implementation of that strategy. You will provide independent, expert, professional-level IT services to the program and agency. You will also be responsible for organizing project teams and developing project plans to implement the IT strategy for the AQP. What you will do: - Serve as the highest level of authority and provides technical and organizational leadership in the area of information systems integration supporting the agency’s information technology initiative of integrating AQP information systems with agency systems to facilitate cross-media solutions. - Coordinate all IT activities within the AQP that intersect with other Ecology programs and the Information Technology Services Office (ITSO) and the agency Chief Information Officer (CIO) as well as the U.S. Environmental Protection Agency (EPA), other state agencies, local clean air agencies, local health departments, and Tribes. - Serve as the highest-level authority and provides technical and organizational leadership in planning, designing, and implementing highly complex, large- and medium- scale, environmental systems that provide tools to assess air quality in Washington State and respond to public information requests. - Responsible for the day-to-day management of the ITTU, which includes hiring and managing professional-level technical staff, mentoring staff, and reviewing technical work products and staff performance. Qualifications For detailed information on how we calculate experience and responses to other frequently asked questions, please visit our Recruitment website. Required Qualifications: Nine (9) years of experience and/or education related to the duties of the position, which includes the following: Experience in one or more of the following IT disciplines: consultation, systems development, systems analysis, database management, technical support troubleshooting, project management. Required Competencies - Leadership and Team Management – Ability to lead, support, and develop technical staff to build a strong, engaged team that delivers high-quality IT services. - Strategic Planning and Decision Making – Ability to set direction, prioritize work, and make sound, timely decisions to ensure technology efforts align with program and agency goals. - Communication and Collaboration – Ability to explain technical information in clear terms and work effectively with staff, leadership, and external partners to build understanding and support shared solutions. - Project and Program Management – Ability to plan, lead, and deliver complex, high-impact technology projects to meet business needs, manage timelines and resources, and achieve successful outcomes. - Systems and Data Architecture – Ability to design, guide, and oversee application, data, and system architectures to ensure systems are secure, compatible, scalable, and support long-term program needs. - Mission-Critical System Operations – Ability to manage and improve essential IT systems, including real-time and telemetry systems, to ensure reliability, security, and continuous delivery of public-facing services. Education involving a major study in an Information Technology program or closely related field. Examples of how to qualify: - 9 years of experience. - 8 years of experience AND 30-59 semester or 45-89 quarter college credits. - 7 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree). - 6 years of experience AND 90-119 semester or 135-179 quarter college credits. - 5 years of experience AND a Bachelor’s degree. - 3 years of experience AND a Master’s degree. - 2 years of experience AND a Ph.D. Desired Qualifications: - Experience supervising, leading, and mentoring IT professionals in a team and individual capacity. - Education involving computer science, project management or related field. - Four years of Agile project management, experience. - Education and knowledge of environmental sciences and supporting science based business areas. If you are excited about this role and meet the required qualifications, we encourage you to apply. Desired qualifications reflect additional knowledge, skills, or experience that are nice to have but not required. Studies have shown that some applicants, especially women and people of color, are less likely to apply unless they meet every listed qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging, and we welcome applicants with varied backgrounds and unique perspectives. Application Process Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply. #LI-Hybrid

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Role Description As a Service Delivery Manager working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. In this role, you’ll support and motivate your team to ensure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalations while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You’ll report to the Director. We’re looking for a leader to act as one, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility. During a Typical Day, You’ll: - Improve the key success metrics associated with goals, including: - Customer Satisfaction Score - Service Level Goals - Quality Goals - Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. - Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team. Qualifications - Minimum 1 year call center or equivalent work experience - Continuously promote a performance-driven culture and always work towards reaching for amazing - Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks - Consistently mentor and inspire others - Customer-focused mindset - Understanding, interpreting, and manipulating data for reporting - An active License Benefits - Knowledgeable, encouraging, supporting, and present leadership - Diverse and community-minded organization - Career growth and lots of learning opportunities for aspiring minds - Competitive compensation, performance bonus opportunities, and benefits