A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Danish Customer Agent For Booking.com
Location
Greece
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Danish Customer Agent For Booking.com
Mercier Consultancy Group
Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Danish-speaking professional to join the customer support team of one of the world's most recognised names in the travel industry — Booking.com. This Danish Customer Agent For Booking.com position in Greece places you at the heart of the global travel sector, where you will assist Danish-speaking travellers with their accommodation bookings, travel queries, and overall customer experience. Key Responsibilities - Deliver outstanding customer service to Danish-speaking travellers via phone, email, and live chat, assisting with booking enquiries, modifications, and cancellations on the Booking.com platform. - Provide accurate and up-to-date information regarding hotel accommodations, travel destinations, property amenities, and booking policies to ensure a smooth travel experience. - Handle and resolve customer complaints and escalations with empathy, professionalism, and efficiency, ensuring full customer satisfaction at all times. - Liaise between Danish-speaking guests and accommodation providers to facilitate clear communication, resolve disputes, and ensure booking accuracy. - Assist customers navigating the Booking.com platform, guiding them through the search, booking, and payment processes for travel arrangements. - Accurately log all customer interactions, case details, and resolutions into the internal CRM system in accordance with company standards and data protection regulations. - Stay informed on Booking.com's latest travel products, promotional offers, and platform updates to provide informed, value-added support to customers. - Collaborate with colleagues and team leaders to continuously improve service quality and contribute to a positive, high-performance team environment within the travel industry. Qualifications - Native or fluent Danish language skills (both spoken and written) are essential for this role. - A valid EU passport or the right to work within the European Union is mandatory. - A strong customer-service mindset with the ability to handle high-volume interactions calmly, professionally, and with genuine care for the customer's travel experience. - Good working knowledge of English for internal communications, training, and team collaboration. - Previous experience in customer service, travel, hospitality, or a related field is considered a strong advantage, though motivated candidates new to the industry are warmly encouraged to apply. - Comfortable working in a remote environment within Greece, with reliable internet connectivity and a professional workspace at home. Requirements - Fluent in Danish (both spoken and written). - Valid EU passport or right to work in the EU. - Strong customer-service mindset. - Good working knowledge of English. - Previous experience in customer service or related fields is an advantage. - Reliable internet connectivity and a professional workspace at home. Benefits - Competitive Monthly Salary reflecting your skills, experience, and the value you bring to the team. - Fully Paid Training Programme to ensure you are fully prepared and confident before you begin supporting customers. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including a return flight to Greece, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your dedication, quality, and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A remote working arrangement based in Greece, offering the perfect work-life balance. - Ongoing career development opportunities within a growing, international organization. How to Apply Are you a Danish-speaking professional ready to take your career to the next level within the global travel industry? Click Apply Now to submit your application and a member of the Mercier Consultancy Group recruitment team will be in touch with you promptly.
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