Role Description The Technical Trainer III is an expert-level facilitator and enablement partner responsible for delivering high-impact learning experiences that drive confidence, adoption, and effective use of Vertex products and solutions. This role is trainer-first and enablement-focused. - The Trainer ensures learners can not only understand concepts but apply them in real-world scenarios with confidence. - This role leverages AI-assisted tools and insights to adapt training, personalize learning experiences, and continuously improve outcomes. - The ideal candidate is a master facilitator who can read the room, adapt in real time, ask evaluative questions, and use emerging AI capabilities to enhance — not replace — human-led learning. Qualifications - Bachelor's degree in education, Training, Business, Technology, or related field (or equivalent experience). - Six (6) + years of experience delivering high-impact, live training to professional or technical audiences (or equivalent customer or partner interactions). - Experience in SaaS or enterprise technology environments preferred. - Adult learning theory and facilitation-based instructional strategies. - Enablement concepts focused on readiness, adoption, and performance. - SaaS and enterprise technology learning environments. Requirements - Mastery of live facilitation techniques that drive application and confidence. - Ability to translate complex concepts into practical, actionable learning. - Skilled at diagnosing learner needs and adapting delivery in real time. - Comfort leveraging AI tools to enhance training effectiveness and learner insight. - Exceptional verbal communication and executive presence. - Strong judgment in balancing speed, depth, and learner readiness. - Learner-centric, outcome-driven mindset. - Adaptability in dynamic, evolving environments. - Confidence to lead, challenge, and coach learners. - Comfort operating at the intersection of training, enablement, and AI. Benefits - US Base Salary Range: $86,600.00 - $112,500.00 - Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs. - This role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Role Description As our Learning & Development Specialist, you'll play a key role in supporting the professional growth of our team members through the design, coordination, delivery, and continuous improvement of training programs. Key responsibilities include: - Coordinating, scheduling, and communicating training programs for corporate and onsite team members across the organization - Managing the company learning calendar and ensuring training initiatives are delivered effectively and on schedule - Designing, developing, and implementing training programs focused on property management operations, policies, procedures, and best practices - Creating engaging training materials for instructor-led, virtual, and self-paced learning environments, including LMS-based courses - Facilitating one-on-one, small-group, and large-scale training sessions both virtually and in person - Administering and supporting the Learning Management System (LMS), including course uploads, attendance tracking, reporting, and learner support - Responding to training-related support requests and assisting team members with LMS access, navigation, and technical issues - Developing training resources such as job aids, assessments, templates, guides, and process documentation - Partnering with subject matter experts and operational leaders to develop, update, and maintain training content - Evaluating training effectiveness through reporting, performance metrics, feedback, and key performance indicators (KPIs) - Supporting onboarding initiatives, leadership development programs, company events, and special projects as assigned - Traveling as needed, up to approximately 40%, to facilitate training sessions, onboarding programs, team meetings, and large-scale learning events - Performing other duties as assigned Qualifications - Bachelor's degree in Human Resources, Education, Business Administration, Organizational Development, or a related field preferred - Two to four years of experience in Learning & Development, Training, Talent Development, or a related field required - Experience within the property management, multifamily housing, real estate, hospitality, or related industry preferred - Strong facilitation, presentation, public speaking, and communication skills - Ability to effectively engage learners in both virtual and in-person training environments - Experience creating and delivering training materials, curriculum, and learning programs - Strong organizational, time management, and project management skills with exceptional attention to detail - Ability to manage multiple priorities and adapt quickly in a fast-paced environment - Experience working independently in a remote work environment while maintaining productivity and accountability - Ability and willingness to travel approximately 40% as business needs require - Experience with Learning Management Systems (LMS) administration preferred - Experience with property management platforms such as Yardi, ResMan, OneSite, or similar systems preferred - Instructional design experience strongly preferred - Proficiency with Microsoft Office Suite, including Teams, Outlook, Word, PowerPoint, and Excel - Bilingual (English/Spanish) skills are a plus but not required - Positive, collaborative mindset with a passion for continuous learning and professional development Benefits - Comprehensive Medical Plans with flexible coverage options for you and your family - Dental & Vision Insurance options to support your overall well-being - Health Savings Account (HSA) with employer contributions - 401(k) with Company Match to support your financial wellness - Life & Disability Insurance options to help protect you and your loved ones - Vacation Time that starts accruing on Day 1! - Paid Holidays + Floating Holidays to support work-life balance - Wellness Programs to support your mind and body - Professional Development & Education Opportunities to support your professional growth - And yes — even more supplemental benefits to keep you covered!

• leading the design and execution of oncology learning strategies across the US commercial organization • partner with cross-functional stakeholders to translate business priorities into effective capability-building plans • oversee the development of compliant, scalable, and impactful learning solutions across multiple modalities • drive cross-functional alignment across Sales, Marketing, Market Access, Medical, and other teams to ensure the learning agenda supports business priorities

• Lead the strategy, design, and delivery of knowledge- and skill-based learning solutions that enable success across the US Liver business, including disease state education, product training, onboarding, launch readiness, and advanced selling capabilities for field teams and managers • Lead, coach, and develop a high-performing team in support of US Commercial and CL+D priorities, fostering a collaborative, accountable, and growth-oriented environment • Provide strong people leadership across coaching, performance management, talent development, and succession planning for the US Liver learning team • Demonstrate strong communication, facilitation, critical thinking, and decision-making skills, with the ability to operate effectively in a complex, matrixed environment • Influence across functions and levels to build alignment, drive decisions, and ensure learning priorities support business strategy and field execution • Partner with cross-functional stakeholders, subject matter experts, and commercial leaders to assess learning needs, identify capability gaps, and develop integrated training plans and materials that address evolving business priorities • Collaborate closely with Marketing, Sales Leadership, Commercial Operations, Medical, Legal, Regulatory, and Business Conduct partners to ensure learning solutions are aligned, compliant, and effective • Align training strategy to the broader commercial learning plan while balancing near-term execution needs with long-term capability building for the US Liver organization • Apply adult learning principles and modern instructional design practices to create engaging, practical, and durable learning experiences that reinforce commercial strategy • Leverage AI-enabled learning approaches, tools, and content development practices to improve personalization, accelerate deployment, increase learner engagement, and strengthen measurement of training effectiveness • Hire, lead, and develop talent within the learning organization, with a focus on building strong capability, succession depth, and long-term organizational effectiveness • Bring experience across multiple learning modalities, including instructor-led, virtual instructor-led, digital, and self-directed web-based learning • Evaluate and apply emerging technologies, including AI, to modernize learning strategy, streamline content development, and enhance field capability building • Define clear learning objectives, success measures, and performance outcomes for training programs and the team responsible for delivering them • Oversee the development of training that supports onboarding, national meetings, manager meetings, product and skills sustainment, and other ongoing capability-building needs throughout the year • Incorporate motivating, creative, and interactive learning strategies that maximize engagement, knowledge retention, and practical application in the field • Lead projects from concept through execution, ensuring learning deliverables are high quality, on time, within scope, and aligned to business needs • Communicate effectively in written, verbal, and visual formats with audiences ranging from field teams to senior leaders • Continuously identify opportunities to improve learning strategy, delivery, and operational efficiency through innovation, experimentation, and best practice adoption • Use sales performance metrics, learner feedback, and business insights to assess training impact and inform ongoing program design • Manage agency and vendor relationships for content design and development, ensuring high-quality deliverables, strong partnership, and effective budget stewardship • Manage budgets effectively in a headquarters-based commercial environment, balancing quality, impact, and operational discipline • Bring a growth mindset and a strong orientation toward innovation, with the ability to identify opportunity in complexity and lead change effectively