The Digital Marketing/Communications Specialist II is responsible for driving client advertising performance, supporting portfolio growth, and contributing to retention strategies. Under general supervision, this role makes decisions that align with the dealer's agreed-upon advertising strategy. The specialist executes end-to-end digital campaigns across Search, Display, Social, and Video channels to optimize performance against dealer goals. This position follows established best practices to analyze results, proactively identify issues, and take ownership of resolving any challenges that may impact performance or dealer satisfaction. What You'll Do: - Execution and delivery of client Digital Advertising (SEM, Display, Social Media, Video) strategies and tactics, with strong advertising performance and high client satisfaction across a portfolio of 50+ accounts. - Follow Digital Marketing Operations and industry best practices in support of digital advertising, including compliance guidelines for OEM programs. - Act on current digital advertising trends, products and best practices that provide maximum value to a dealer's strategies and performance. - Proactively analyze and assess digital advertising performance and translate quantitative and qualitative data into strategic recommendations to continually improve performance. - Review performance based on both client goals and objectives as well as industry best practice KPIs, including but not limited to: Cost per Lead, Attributed Cost per Visit, provider health score (i.e. Google Optiscore), delivery, etc. KPIs will vary time to time based on DDC and client needs. - Provide and/or execute keyword research and expansion, ad creation, campaign performance tracking, and audience/placement analysis/recommendations to continually improve digital advertising performance. - Monitor and analyze account performance and trends to determine adjustments in tactics and allocations, making independent decisions and consulting with the client as needed. - Provide monthly performance reporting and quarterly consultative conversation to ensure alignment to goals. - Conduct webinar/phone/email contacts or limited in-person as needed to ensure alignment of digital advertising budgets and goals. - Configure, troubleshoot and provide quick resolution to a variety of digital advertising needs. - Take ownership of clients' digital advertising issues and drive to resolution. Utilize standardized methods provided to closely monitor digital advertising system 'red flags' and emergencies with clients and take immediate action. - Significant focus on retaining clients and growing advertising budgets by leveraging product expertise and presenting substantiated recommendations to dealers for continued and increased investment. - Demonstrate Digital Advertising experience through client review of new product features and benefits on an as needed basis. - Partner with Sales as needed to assist in overcoming customer objections for new product sales opportunities. - Demonstrate "ownership" of account by responding to client requests and issues in a timely and urgent manner. - Work with 'at risk' clients and determine action plan and execute to turnaround and retain. - Follow established processes to ensure proper handling of cancellations, including contributing to team action(s) to turnaround 'cancelled' accounts. - Perform all systems actions to act on recommendations, optimizations, alerts, any action required to directly support dealers digital advertising. - Track dealer conversations, optimizations, budget changes, and decisions made to ensure proper audit trail and evidence of actions. - Conduct webinar/phone/email contacts or limited in-person as needed to ensure alignment of digital advertising budgets and goals. - Participate in the exchange of 'best practices' across entire Digital Advertising Strategists team, incorporating those learnings to continually improve dealer performance. - Effectively manage time and activity to successfully engage with every client at least once each quarter over the phone as necessary to maintain client satisfaction. - To schedule any limited travel in a way that allows for maximum time with clients and "reach". - Construct and communicate contact summary reports with appropriate documentation. Minimum Qualifications: - Bachelor's degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years experience; or 6 years experience in a related field - Experience and demonstrated ability to effectively work with all levels of a client account. - Demonstrated customer service skills and outstanding relationship management capabilities. - Demonstrated knowledge of Search Engine Optimization strategies, good knowledge of web-based applications and common internet protocols and conventions (HTTP, FTP, HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics). - Demonstrated knowledge in using Salesforce. - Certification: All members of the Advertising team must be certified in Google Search, Google Display, and Microsoft within first 90 days of employment. - Travel: 5% (1-2 trips/yr) Preferred Qualifications: - Google and Microsoft certifications are a plus (Ads, Analytics, Video, Mobile, etc.) USD 61,100.00 - 91,700.00 per year Compensation: Compensation includes a base salary in the range of $61,100.00 - $91,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 06/23/2026 EOE, including disability/vets

Role Description We are seeking an organized, personable, and service-driven All-Inclusive Resort Coordinator to join our remote team. This role involves assisting clients with planning and booking resort vacations tailored to their needs, while delivering top-tier service throughout the process. Ideal candidates enjoy helping others, are detail-oriented, and thrive in a virtual, client-facing environment. Key Responsibilities - Consult with clients to understand their vacation preferences, travel dates, and budget - Recommend all-inclusive resorts that best match client needs and expectations - Research resort options, amenities, and promotions using approved booking tools - Coordinate and manage reservations, ensuring accuracy and timely communication - Assist with special requests, itinerary changes, and follow-up support - Maintain accurate client records and manage booking documentation - Stay updated on popular resort destinations, seasonal promotions, and hospitality trends Qualifications - Previous experience in hospitality, booking coordination, or customer service is a plus - Strong communication and relationship-building skills - Detail-oriented with the ability to manage multiple client needs simultaneously - Tech-savvy and comfortable using booking platforms and digital tools - Self-motivated and dependable with the ability to work independently in a remote setting - Must be 18 years or older with access to a computer and stable internet connection - Passion for vacation planning and delivering exceptional service Benefits - Fully remote work flexibility - Ongoing training and professional development - Access to industry tools, resources, and resort networks - Incentive opportunities based on performance - Supportive team culture and growth potential - Travel perks and destination learning experiences Work Environment This is a remote position with flexible scheduling. It’s ideal for someone who thrives in a virtual setting, enjoys planning resort getaways, and values excellent client care. Salary $30,000 - $65,000 a year AI Tools in Hiring Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact. • Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work. • Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions. • Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery. • Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness. • Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization. • Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress. • Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked. • Support planning and execution of programs and cross-team initiatives from initiation through delivery. • Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.

Role Description We are seeking an experienced Guest Experience Lead to join our guest communications team. This role is responsible for ensuring communication quality, managing escalations, and driving the timely and professional resolution of all guest-related issues. - This position serves as a primary escalation point for complex guest situations. - Requires a strong sense of urgency, sound judgment, attention to detail, and a deep understanding of customer experience within hospitality environments. - The ideal candidate brings experience from short-term rentals, hotels, airlines, or other high-volume service industries. - Must be well-versed in all operational aspects of vacation rentals, including common housekeeping and maintenance-related issues. - A proactive, solutions-oriented approach is essential. - This role requires a flexible schedule and the ability to work shifts starting at 7 AM EST. Key Responsibilities - Guest Communication & Quality Control - Maintain a high standard of written and verbal communication across all guest interactions. - Review team responses and ensure consistency in tone and accuracy. - Handle complex and sensitive guest issues, including complaints, refund requests, and in-stay disruptions. - Ensure resolutions are consistent, well-documented, and aligned with company standards. - OTA Platform Management - Work within platforms such as Airbnb, Vrbo, and Booking.com. - Manage disputes, claims, and support cases with a strong understanding of platform policies. - Advocate for the company in reimbursement requests and review-related matters. - Operational Coordination - Partner with Maintenance and Housekeeping teams to resolve issues quickly. - Identify recurring guest concerns and escalate operational improvements. - Ensure adherence to SOPs and recommend updates as needed. Qualifications - Minimum 2+ years of experience in hospitality or customer service, including: - Short-term rentals / vacation rentals - Hotels or resorts - Airlines or travel-related services - High-volume customer support environments within hospitality - Strong technical acumen, including hands-on experience with property management systems such as Guesty and project management platforms such as Airtable. - Ability to leverage AI tools to improve efficiency and workflow. - Demonstrated experience handling customer escalations and conflict resolution. - Strong understanding of customer service across multiple touchpoints. - Excellent written English and Spanish communication skills (required). - This role requires a flexible schedule and the ability to work shifts starting at 7 AM EST. Benefits - $2,000 USD per month - Two weeks PTO - Fully remote role (LATAM-based candidates only) - Opportunity for growth into senior Guest Experience leadership roles